Coconut Point Ford - Service Center

GREAT SERVICE DEPARTMENT. VERY KNOWLEDGIBLE ON CORRECTING PROBLEMS. FAST IN AND FAST CHECK-OUT. WOULD RECOMMEND. VERY KNOWLEDGIBLE ON CORRECTING PROBLEMS. FAST IN AND FAST CHECK-OUT. WOULD RECOMMEND. More

Communication was less than ideal. Serviced and repaired what I Needed done. The service report mentioned the check engine light was on. To my knowledge it wasn’t on when I dropped t Serviced and repaired what I Needed done. The service report mentioned the check engine light was on. To my knowledge it wasn’t on when I dropped the car off. They apparently didn’t evaluate why it was on nor did they reset it. More

Bought my car here in 2017, only take it to Quick lube for all my needs. Steve Larame is awesome & very professional. I recieve letters from Ford with possible troubles & if they occur Ford covers the pro for all my needs. Steve Larame is awesome & very professional. I recieve letters from Ford with possible troubles & if they occur Ford covers the problems. Everyone here is awesome & I love them.. More

Great service experience, Brian Kline is fantastic, his assistance in having my brakes replaced on my Ford Escape is the reason I will continue to bring my car to their service department. assistance in having my brakes replaced on my Ford Escape is the reason I will continue to bring my car to their service department. More

Great service and communication, as always! Thank you for your assistance with our Ford Bronco. Thank you for your assistance with our Ford Bronco. More

Steve was great and extremely helpful! Great experience! We will definitely be back for all our Ford needs! Great experience! We will definitely be back for all our Ford needs! More

Salesman had no knowledge of the vehicle. The license was only for 8 months and not a full year. Transmission failed and had to be replaced. It took one month. Head lamp cracked. Plastic s The license was only for 8 months and not a full year. Transmission failed and had to be replaced. It took one month. Head lamp cracked. Plastic shroud around steering wheel was defective. The three deflects eventually fixed. More

Coconut Point's QUICK LANE service is very disappointing. They quoted low for 30k miles service and it tried charging me $400 more when I arrived to pickup my F150. A week later I noticed they hadn't reset t They quoted low for 30k miles service and it tried charging me $400 more when I arrived to pickup my F150. A week later I noticed they hadn't reset the maintenance reminder so had to go back twice for that (first time Quick Lane referred me to service dept who quickly reset). 3 weeks after service I started getting a low battery warning so they never checked the battery apparently. 5 weeks later I noticed something hanging off the bottom of my truck and it was the splash shield which was poorly rigged up with wire. Even if they didn't break the shield they should have alerted me to this when they performed the service. I called and left a detailed message for Dillon who never returned my call. Jorge was the service advisor I dealt with initially. Very Poor Service! I'd recommend going to another competent dealer. Chris W More

SKYE WAS AWESOME IN GETTING ME TAKEN CARE OF. SHE KEPT ME UP TO DATE WHILE IT WAS BEING SERVICED. SHE KEPT ME UP TO DATE WHILE IT WAS BEING SERVICED. More

We thought we needed something repaired. However, after the technicians did a thorough inspection, we were happy to learn there actually was not a problem. Excellent customer service. However, after the technicians did a thorough inspection, we were happy to learn there actually was not a problem. Excellent customer service. More