Coconut Point Ford - Service Center

Bought my Focus in 2017 from Coconut Point Ford, Where I go for anything I need service on. Two weeks ago took my car in needed motor mount.Had coolant & fuel flushed out also thanks to Paul reminding me.Pa go for anything I need service on. Two weeks ago took my car in needed motor mount.Had coolant & fuel flushed out also thanks to Paul reminding me.Paul Niemiec was my representative. He got done what needed to be fixed with the mechanic if course. Called next day picked my car up was still under warranty. On Thursday the 8th had to take her back in. Something broke up front, my warranty had expired on the 6th. On the way out He told me not charging you for diagnostic there something going on & we are going to take care of you to get you back on the road. Walked next door to see Bill Carrozza for another extended warranty he had allmy information saved from phone call night before. Bill explained in detail what each warranty would cover. He hooked me up with best plan. Next day around 9am Paul calls & says Tonia your car ready to pick up. I was shocked how quick it was. My caliper spring broke so it was quick job.when asked him what my bill was he said look you put new brakes on year ago, that he talked to Brian (guess the boss) & Brian told him don't charge her. I absolutely love these guys! They are honest good people to have working on your car!! If it the Quick Lube guys to big garage these guys are awesome!! My car goes to no one else to be work on. They care for there customers & the warm friendly service they give is the best!!! I highly recommend Coconut Point Ford from New car to keeping it maintained these guys rock!!! More

Quick lube center was great. Great comfortable waiting area with water, coffee and cookies. Always friendly. Great comfortable waiting area with water, coffee and cookies. Always friendly. More

Steve is a great service advisor who stayed in touch with me during the repair and explained the process. me during the repair and explained the process. More

The service and people are the BEST! ! The only place I'll take my truck!!!! ! The only place I'll take my truck!!!! More

Very nice folks, very over priced service! Told me my oxygen sensors needed to be replaced. You can buy oxygen sensors for $45. They quoted me $2200, when I squawked, they knocked it down to $ Told me my oxygen sensors needed to be replaced. You can buy oxygen sensors for $45. They quoted me $2200, when I squawked, they knocked it down to $1700. Took it to a regular mechanic, it was actually my fuel pump. Cost me $1100 to fix. More

Everyone at Coconut Ford was very helpful and professional. I certainly recommend Coconut Ford for all services. professional. I certainly recommend Coconut Ford for all services. More

Steve Heinking is my go to & never fails! I feel safe leaving my vehicle with them because of Steve. I feel safe leaving my vehicle with them because of Steve. More

15 word wouldn’t express the disappointment! !! Will never recommend you guys! I told you what was wrong with my car and you tell me I need a new engine for $17,300. Shame on you !! !! Will never recommend you guys! I told you what was wrong with my car and you tell me I need a new engine for $17,300. Shame on you !! More

Excellent, timely, scheduled and performed as they said. Thank you, answered the phone, scheduled quickly, did the repair while I waited within 2 hours as they said. Great waiting room. Even had a desk tha Thank you, answered the phone, scheduled quickly, did the repair while I waited within 2 hours as they said. Great waiting room. Even had a desk that I could work from while waiting, had internet. Perfect. More

This was the 5th vehicle I have purchased from Coconut Point/Galloway over the last 18 years. Got screwed even harder this time than the last time. Guess I just don't learn my lessons well. The salesman w Point/Galloway over the last 18 years. Got screwed even harder this time than the last time. Guess I just don't learn my lessons well. The salesman will look you in the eye and lie to you to make the sale. They don't care about anything other than making the sale. Customer service for a 5 time customer, HAH! They could care less. After screwing me over on my trade, I simply asked for a 2nd key fob for a used 2023 F-150 Lariat I purchased. "Oh, you can buy one" they said. Now as I referenced above, I may not be the brightest bulb on the string, but I'm pretty sure the guy that traded that leased vehicle in was charged for not returning the 2nd key fob, but I now have to purchase the other one. Thanks for nothing! The salesman looked me in the eye and said," that's the most we can give you for your trade, that's what we're selling them for". Then put it on their lot for $10,000 more than what they gave me. Now, I understand they need to make a profit, but $10,000 profit? Plus, the probably $10,000 the made on the one I purchased. I get it. They are in business to make money, but $20,000 on one deal without throwing in a 2nd key fob is just pure greed. Not as if they will care, but I think it is safe to assume I will not be purchasing any more vehicles from these dealerships. More