Coconut Creek Hyundai | Page 4

AVOID THE SERVICE CENTER! To summarize Their Roadside is unreliable They chose to not sell cars with spare tires included, which I find scummy Their service assist To summarize Their Roadside is unreliable They chose to not sell cars with spare tires included, which I find scummy Their service assistants cant be trusted to know the warranty coverage on vehicles sold in the same building They will not help you with a temporary ride unless you are deemed worthy Their parts distributors are slow and send things to the wrong place regularly The service manager is unresponsive to concerns and delays. General communication could also improve (Frank was good, all others terrible) STORY BELOW This is a long story and I will try to be brief, but at every single step of the process of getting my car repaired was not handled properly or competently To start, I hit some road debris and had to call Hyundai Roadside early in the morning. They confirmed someone would be there in 90 minutes to tow me, as Hyundai sees fit to not sell a 25k+ car with a spare tire. Anyway, 80 min later the tow driver calls to tell me he will be there in 30. After and hour and several calls, he has disappeared off the face of the earth and I have to call roadside again. Another truck was called and I had to wait a total of 4 hrs. Shows theblack of reliability of who Hyundai trust with Roadside I get to the Dealer at Coconut Creek. I need a new tire and rim. Now, I have warranty coverage on my wheel. This was an extra I paid for when I bought the car from this dealership. You would think that info would be readily visible on my account. The service assistant, Carol, tried to charge $550 for parts and labor and I had to insist on the coverage for my car. I am having a hard time believing she could not see that coverage right away, so either it was ignored to try and charge me or it wasnt there and marks a huge red flag for how accounts are managed here. So thats all set, I am told that the part will be in next week. Now, no offer of a loaner. Despite knowing my car would be out a while and they work with Enterprise for rentals, I was told they wouldnt do that for my case. So..... no help with alternative transport. Week passes, day I was given arrives and not ready, told tomorrow. Rinse and repeat. Rinse and repeat. Come to find out, the part was sent to a dealer on the opposite side of the state. This was communicated with the implication that this is "something that just happens from time to time". So, I have to wait weeks and spend hundreds more to get back and forth from my jobs for something passed off as trivial. What was supposed to be at most a week and change turned into a nearly month long headache that, despite warranty coverage, cost me far more in alt transport, lost wages to shifts I couldn't get to due to lack of reliable transport, and other expenses. I could have gone literally anywhere else and it would have been solved much quicker and much cheaper. Tried calling and left 2 messages to the service manager about this whole ordeal, he never responded. Frank tried his best, but every link in the chain around him could not work competently. I am now out well over 1k in excess costs and losses due to how long this took. I am angry and will go out of my way to avoid this dealership going forward More

I bought a Hyundai certified pre-owned car from this dealer 2 years ago. The turbo needs to be replaced. It's still under warranty, but the dealer, as incredible as it sounds, claims it's not under warr dealer 2 years ago. The turbo needs to be replaced. It's still under warranty, but the dealer, as incredible as it sounds, claims it's not under warranty. Hyundai itself has told me over the phone and by email that it is still under warranty, but this the finance dept at the dealer says no. More

BEWARE BEWARE BEWARE (this is an abbreviated summary)I BEWARE BEWARE BEWARE (this is an abbreviated summary) I went with my daughter on Saturday 9/4 to purchase a car. We chose a 2020 SEL $22,000. We si BEWARE BEWARE BEWARE (this is an abbreviated summary) I went with my daughter on Saturday 9/4 to purchase a car. We chose a 2020 SEL $22,000. We signed the contract with the salesperson and help from a manager that the small hole in the roof and the deep scrapes would be fixed. The sales person photographed everything to be fixed. I received a call the following Tuesday that the car was ready, but the scrapes weren’t fixed. It was suggested I could bring it back anytime for the repair. I declined and said I would wait for it to be fixed. On Tuesday 9/14 I was told the car was ready. The initial hole and scrapes were repaired and new scrapes appeared and someone did a terrible job with touch up paint to cover up the new scrapes. (All they do at this place is lie and deny) I went back there on 9/16 to get my deposit back. A new salesperson told me about a similar car to the one I was previously purchasing ( a little more mileage). I agreed to take a look because my daughter really needs a car. Went there today to purchase the car for an agreed upon amount. I also received a voucher in the mail to use on any car in stock. First we were told yes we could use it, then no we couldn’t then we could. The voucher says up to $6,488. Of course we knew it wouldn’t be anywhere near that amount. They offered $100.00. Then they made it sound like they weren’t going to sell us the car unless I took down the unfavorable review. Part of their game is they send in so many people to talk to you, all saying something different so they can play the blame game. In the end l did not buy the car. We gave them a second chance and came out even more disappointed and upset. These people were abusive, disrespectful and demeaning—and as we were leaving there was another customer screaming about 14 emails and they apparently screwed up on his situation too. Needless to say, a horrible and traumatic experience for us, especially my daughter. More

Purchase of Lease/Buyout. Horrible exp! Worked w/Renee Jacobs (nice but flighty), David Burton (awful & disinterested) finally Sales Mgr, AJ Hasty. Forced a $200 "Inspection Fee" on my Vehicle Purchase Pr Jacobs (nice but flighty), David Burton (awful & disinterested) finally Sales Mgr, AJ Hasty. Forced a $200 "Inspection Fee" on my Vehicle Purchase Price even though Predelivery Service Charge includes "Inspection of Car." Claimed banks require it. Lie! My bank said they did not need to proceed w/financing & Hyundai Finance said they did not need it to release car from lease for purchase. Financed w/my CU, they asked for the charge to be itemized on Buyer's Order not lumped together with the Purchase Price, they refused & threatened to not do sale even though I was on the last day of my lease. Which means, I would have to shop around again & be in breach of Lease Agreement/End of Term. False reporting & bogus charge! More

Worst experience ever! From the salesman to finance to the manager! I purchased a new car there and they tried to rip me off but after I complained to several agencies they didn't get away with it. I will the manager! I purchased a new car there and they tried to rip me off but after I complained to several agencies they didn't get away with it. I will never return there again. There are several other Hyundai dealerships with good reviews. Check their reviews at BBB.org - a 1 out of 5 rating! Beware! More

Every time that I need to do any errands for my car, it gives hard time dealing with this dealership. I will give it 1 start for keeping my appointment time, 1 for providing lift 2 ways, but regarding cust gives hard time dealing with this dealership. I will give it 1 start for keeping my appointment time, 1 for providing lift 2 ways, but regarding customer service, labor and common sense, no sir can't do. I took my car for a recall, oil change and AC filter change. Obviously they try pressure you to get all services, but if someone mess up with white stains in your seats and doors, they will call you a liar. If i had a car wash and vacuum, and my seats have stains all over, do something before delivering the car to the customer, and stop saying " we never had an issue like that, you might had that already". - Gary Levine (service advisor) More

I was there 02/23/21 for oil change and problem with AC with Hyundai Accent 2014.Like always very long waiting time even when you have an appointment.I was patient though,today I had had to check AC system with Hyundai Accent 2014.Like always very long waiting time even when you have an appointment.I was patient though,today I had had to check AC system and get estimates.Before this, I had to sign that I agree to pay diagnostic fee $124.95.The fee will be waived if I will decide fix AC. Well ,I did sign it,I was willing to fix it.After 2 h waiting I left waiting room to find “my” Advisor Mario outside the office talking with colleagues.When he saw me ,he rushed to the office showing me to go after him.It looked like he has policy to keep costumers as long as he can.I was disappointed,Mario seems to be very nice and friendly person.Anyway he had my diagnostic paper ready.And here is my the biggest problem.,He gave me 2 prices.First price was for replacement AC compressor over $1000.00,second price included replacing also condenser.All together with labor over $ 1800.00. It was not clear which scenario will apply.Big deference. I felt forced to spend this diagnostic fee which didn’t tell me exactly what is needed.Besides I was shocked to see those prices anyway.Decided to fix somewhere else and never come back.Don’t ever agree to pay for their diagnostic More

I usually bring my car to another dealership for service, but I had no choice. I brought my car in because it had a burning oil smell from the engine and the fumes were coming inside the car. After being the but I had no choice. I brought my car in because it had a burning oil smell from the engine and the fumes were coming inside the car. After being there for hours, the mechanic seemed to fix the problem. Then after paying nearly $500.00, I was told I needed valve cover gaskets and that they were on back order. I was told they would arrive the next week...no gaskets. Then I was told they would arrive the following week and so on. It’s been a month now and the gaskets are still on back order. This was blamed on COVID. Then my service provider, Rita Bessman did not offer to send me home in a rental car, saying my autistic son might damage it. Now I am driving around with fumes still coming inside the car which is hazardous. I called the service manager many times and never received a call back. The service at this dealership is horrible and I would no recommend going there to anyone. More

I have a 2011 hyundai elantra that I took to this dealer for a call they made three months ago. Now I had problems in the direction and this dealer says not to fix this defect because there was no call for for a call they made three months ago. Now I had problems in the direction and this dealer says not to fix this defect because there was no call for that. When I was there the first time, many said they had certain doubts regarding the direction.A few days ago I got a form to extend the engine warranty because it has manufacturing faults. What about steering failures that are dangerous. Why haven't you made a call so far or are you expecting more accidents? More

I am extremely disappointed at Hyundai and this will possibly be my last Hyundai vehicle after almost 12 years of always being a loyal and returning customer to the brand AND the dealearship. November 2 possibly be my last Hyundai vehicle after almost 12 years of always being a loyal and returning customer to the brand AND the dealearship. November 2019 I made really bad choice, I decided to go on another lease with another Santa Fe at the same dealership (Coconut Creek Hyundai). I paid money down, got to an agreement and they did not honor theirs. They were so late in sending the payment of the remaining lease on my last vehicle (also a Santa Fe wich I leased on the same dealership) that my credit score was marked with a charge off despite all my efforts to contact the dealership and Hyundai Finance several times. Last time I contacted them, I was advised that account was paid in full and nothing to worry about... So naive, I believed them. There was a small amount due (that to this day I am not clear what that was about) of $199. I never received a letter, email or phone call letting me know that there was still a small amount due. I am pretty sure you can check by the records and on my last call in regards to the old vehicle I was informed account was paid in full. I called Hyundai Finance when I saw the mark right away to make the payment. In all these years I was NEVER NEVER late on a payment (not even during the pick of the pandemic when everyone lost a little of income) I kept all my payments on time. This is my last effort to try to get someone to at least acknowledged my complaint. I called the dealership several times, left several voicemails and messages in the past few months. NEVER heard back... Can you believe after all this years as a customer, NOBODY contacted me back, not even to discuss my complaint? Well, I cannot wait to return my Santa Fe. I used to love and always speak very highly of Hyundai to all my friends and family. I will never make the same mistake of getting another Hyundai. More