Cocoa Hyundai

Horrible experience and total waste of my time I currently own a 2015 Kia Optima with some high mileage due to work commute but in great condition otherwise. I bought it in 7/2014 brand new. I real I currently own a 2015 Kia Optima with some high mileage due to work commute but in great condition otherwise. I bought it in 7/2014 brand new. I realize I am a bit upside down still owing about $15k. I received an offer in the mail for their willingness to purchase ~$4k above blue book value-- so roughly $14.5K. This sparked my interest since I may be able to minimize my negative equity and tack on the difference into a new purchase. I checked online ratings for this dealership and was happy about what I had read. I called the dealership and spoke with Burt Johnson. My question was "for the offer I received, can this be used on pre-owned vehicles or is this only applicable with a NEW car purchase." He advised it could be used on pre-owned. I know I didn't want NEW (again) so I was looking forward to trying to work something out--and again, I understood the negative equity and was ready to apply it to my new purchase, willing to spend about $17k on whatever we could agree on with the trade in. When I arrived on Saturday Josh had helped me claiming Burt was busy with other customers. I was immediately registered, handed my $10 for being there and then Josh and I sat down to discuss my need. He asked me what my goal was and we determined it was: trade in the vehicle, lower payments, leave with a used vehicle. I expressed I had no interest in a new car purchase based on my previous experience and didn't want that large of a debt. I had worked hard on my credit, never missed a payment, and knew I was overpaying on my current situation of $510 a month (I received a horrible deal on my Kia and realize that), but was hopeful this was something accomplishable. Josh walked to some supervisor office that was enclosed inside the lobby, had a discussion with "his manager" and came out asking me "well what if we put you in a 2018 Sonata with payments from 500-600/m?" I was a bit appalled since we had just discussed my GOAL and that being nowhere near it and I expressed that to Josh as my response. I went on that I came in here with this offer and expected it to be upheld. Offer me roughly what was on the offer, tack on neg equity onto my used car purchase, and have a great day... But then Josh explained to me that the offer is only good when people owe less on their trade in. Why? So that you can you only pay off $10k I may owe (in a better situation), then sell my car for 14k and I pay normal retail on the used vehicle I opt to purchase? He explained it was situational. Yeah, situational to their own profit. I left the dealership for my 30 minute drive home heated and felt completely played. I will never do business here. They had no sense of service to the customer but only to themselves and their profit. More

Smoothest sales experience ever! We are a Hyundai family so when it was time to upgrade my daughter's car I wanted to deal with my local dealer once again. Michael Lim was great to wo We are a Hyundai family so when it was time to upgrade my daughter's car I wanted to deal with my local dealer once again. Michael Lim was great to work with....never felt the typical "salesman pressure" from him at all & he was very personable . Brian was very helpful in determining the best financial options for us. Overall, it was a very pleasant experience! More

Excellent A great dealership with very helpful and understanding employees. They have a great choice as far as inventory to choose from. The premises and locati A great dealership with very helpful and understanding employees. They have a great choice as far as inventory to choose from. The premises and location are excellent. More

Trade up! Burt and Brain were great in helping us upgrade to a larger vehicle from a Veloster to another Tuscon. We now have two Tuscon and could not be happier Burt and Brain were great in helping us upgrade to a larger vehicle from a Veloster to another Tuscon. We now have two Tuscon and could not be happier. Cocoa Hyundai always delivers first class service! More

Great dealership to work with and would Recommend them for your next car buying experience. 100% satisfied with the entire experience and will back for my dealership to work with and would Recommend them for your next car buying experience. 100% satisfied with the entire experience and will back for my next car and will referee all my friends and family. More

Great experience I had an great easy time purchasing a car from Chuck and Carlos. They were easy to work with and nice guys! I highly recommend them! I had an great easy time purchasing a car from Chuck and Carlos. They were easy to work with and nice guys! I highly recommend them! More

Great Customer Service Dan and Johnny were very helpful throughout the whole process. They listened to us and took a genuine interest in helping us get the best deal possib Dan and Johnny were very helpful throughout the whole process. They listened to us and took a genuine interest in helping us get the best deal possible. We will definitely be back for future vehicles! More

Excellent Michael Lin excellent in his job friendly courteous when out of his way to make you comfortable a good experience Michael tried not to hold you up for Michael Lin excellent in his job friendly courteous when out of his way to make you comfortable a good experience Michael tried not to hold you up for hours got the job done in a good amount of time More

Review of service received I went to have an oil change and a problem with my steering column checked. I decided to take a look at a new Tucson since I prefer this type which wa I went to have an oil change and a problem with my steering column checked. I decided to take a look at a new Tucson since I prefer this type which was not there when I got my former car. Jon was very kind and did everything possible to make this happen! I am thrilled with my new car and the care I received at Cocoa Hundai!! More

N/A Exceptional car purchasing experience, awesome follow up my Chuck Stupp and Brian Gore. I was greeted immediately , this is my third Hyundai purchase Exceptional car purchasing experience, awesome follow up my Chuck Stupp and Brian Gore. I was greeted immediately , this is my third Hyundai purchase. The process was seamless and there was minimal stress. Straightforward, top of the line service. I'm happy and will recommend Cocoa Hyuandi to family ,friends and any strangers in need of a vehicle. More