Cochran Volkswagen South Hills

Above and beyond This review is a few months behind for service that I received back at the end of October 2014. I have a 2003 Eurovan and had a problem with my passe This review is a few months behind for service that I received back at the end of October 2014. I have a 2003 Eurovan and had a problem with my passenger lock door assembly. Initially Steve Bullister informed me that the whole assembly would need to be replaced and that the parts couldn't be obtained for a few days. I had planned an anniversary camping trip for that weekend and was pretty disappointed that the camper wouldn't be ready. However, Steve called back the following day and said that the technician (M G Harvey?) had worked overtime to re-wire this manually instead of ordering the parts. Not only did they save me money but we did get to go on our camping trip that weekend to Ohiopyle. thanks a lot...especial to technician....great service...I will be back. Bill W. More

Unexpected Level of Service Many people associate dealer service with high costs. In my case, I brought the car in for a door opening problem that I thought may be covered under Many people associate dealer service with high costs. In my case, I brought the car in for a door opening problem that I thought may be covered under my extended warranty. The service team investigated the problem and fixed, no charge! To me, this affirms the integrity and fairness of the shop. More

Wonderful experience Went to VW of South Hills to purchase a car and had an excellent experience. Nash & Josh were efficient, professional and attentive, as well as knowl Went to VW of South Hills to purchase a car and had an excellent experience. Nash & Josh were efficient, professional and attentive, as well as knowledgeable about the car I wanted to buy and the financing plans available. More

The work got done, but I didn't know what was going on. 8157 My vehicle was dropped off after hours on a Friday evening, I understood that no one would work on it until Monday. Very fair, did not even ex 8157 My vehicle was dropped off after hours on a Friday evening, I understood that no one would work on it until Monday. Very fair, did not even expect any different. I call Saturday to make sure the vehicle and keys were there and everything was set, left a message on the voicemail and received a call back and a reasonable time. I was told car and keys were safe and the car would be checked out Monday. Not until Monday afternoon (2pm) that I called them to leave a voicemail and recieve a call back around 3pm. Apparently their address on gps has the same address listed for two different locations, so my car was in the wrong lot. I was told I would have to pay to get it moved to the correct lot. Whole day wasted. I should have known this on Saturday when I was told the care was received with keys. To speed up the review, I did not receive any initial calls to update me on what was going on, only after calling and leaving messages did I get an update. My rating for customer service is a little misleading. The people are not bad, never was anyone rude or disrespectful. I just work in an industry as an Accountant, and I know communication is my key to keeping all my customers happy. There is a severe lack of communication going on there. I even had to request a loaner car after 10 days of having my vehicle when the estimate was 5 days. Even then I was told I would get a call back with confirmation that the loaner car was approved, I still had to call them to even find that out, in which I had to leave another message and wait 30 mins for a call back. Overall my car has been serviced and is fixed. The services that were rendered, from my understanding are not everyday services that they deal with. So I understand the time estimate being off, but lack of communication is still unacceptable. More

Why didn't I go to VW of South Hills first?! I'm not sure that I can properly express how awesome my experience with Peggy, Paul and Mike was at Volkswagen of South Hills. After a week of terribl I'm not sure that I can properly express how awesome my experience with Peggy, Paul and Mike was at Volkswagen of South Hills. After a week of terrible experiences at multiple other dealerships, I was so pleased (surprised even?) to be greeted by a friendly, courteous and knowledgeable staff. From the moment I walked in the door, Peggy was a dream to work with. She was straightforward, kind and had her facts straight. She asked about all of my wants and needs, and found me a used 2011 Jetta that far exceeded my expectations of what I thought I could afford. She is so genuine and beyond helpful. I spent 5 hours at VW of South Hills and did not feel like 1 minute of my time was wasted. The buying process was seamless, and I felt completely confident and comfortable in the purchase that I was making. The manager, Paul, listened to all of my concerns about financing and helped me make the right choice for my less than ideal credit situation. He was understanding and never made me feel bad that I wasn't in a better position financially. When it came to making the big move and signing papers, Mike thoroughly explained everything and answered all of my questions. Again, I felt completely at ease making the biggest solo purchase of my life. I did not once feel like Peggy or Paul were just trying to make a sale, nor did they scoff at my moderate budget. I genuinely felt like they were interested in helping me make the right purchase for my needs. To say that the staff at VW of South Hills went above and beyond would be an understatement. I am truly grateful for this positive experience and look forward to working with Peggy again in the future. More

Brandee Stratigos was recommended to me by my friends who just bought a new Volkswagen, along with their daughter. Brandee not only lived up to their recommendation, she surpassed it! Brandee made this car b just bought a new Volkswagen, along with their daughter. Brandee not only lived up to their recommendation, she surpassed it! Brandee made this car buying experience the best ever! She is friendly, accessible, informative, upbeat and very professional. She explained every step of the way, was a wonderful and prompt communicator, and answered all of my questions in a clear, easily understandable way. In fact, Brandee is excellent at making a customer feel comfortable enough to ask whatever question she needs to ask about buying a car. She is one of the top salespersons I've ever met in any of my shopping experiences! I told her I will recommend her to anyone who tells me they are looking to buy a new car, because I know they will be in top-notch hands. One other comment: #1 Cochran in the South Hills has a lovely office space and their whole staff seems genuinely warm and friendly and happy to be of service. A really stellar experience all the way around! More

Excellent transaction Busy day did not diminish level Excellent transaction Busy day did not diminish level of service Efficient, professional & attentive. Understood & responded to all questions Excellent transaction Busy day did not diminish level of service Efficient, professional & attentive. Understood & responded to all questions & considerations Clear evidence of team work at this dealership Beautiful, accommodating showroom Will HIGHLY recommend to family & friends Thank you More

Great service team very informative polite and professional. Courteous I would recommend to anyone. Best team I have seen in my 25 years of driving. Thank you professional. Courteous I would recommend to anyone. Best team I have seen in my 25 years of driving. Thank you More