Cochran Volkswagen South Hills

paid over $1,000; issue was not fixed By far the worst customer service I've ever experienced. Took my VW Jetta in because the engine light was on and the car was puttering. We were going By far the worst customer service I've ever experienced. Took my VW Jetta in because the engine light was on and the car was puttering. We were going to junk it, as it has over 150,000 miles on it and it is only worth $250. They assured me the car was in good condition and only needed a few things replaced. I paid $1,000 to have the coil packs replaced and a few other things. Two days later while driving, the engine light comes back on and car is puttering (same issue). After spending $1,000, I took it back and asked if they could diagnose the problem (they never fixed the original issue). Said they would have to charge me another $100 to diagnose it. When I told them I did not want to put another cent into it without knowing what was wrong, they offered to buy the car from me. What a slap in the face. I went to the dealership in person and asked to speak with the manager to see if they could diagnose the issue free of charge, and THEY SAID I COULD NOT SPEAK WITH THE MANAGER. Worst customer service I have ever dealt with in my life. I will never, ever buy another Volkswagen, because I cannot stand to work with their representatives. I will be calling news stations and am considering contacting the Better Business Bureau. More

Great service Treavor, Brandee and Anthony were awesome providing 1st class service . I highly recommend this dealership if you are looking for a Volkswagen. All th Treavor, Brandee and Anthony were awesome providing 1st class service . I highly recommend this dealership if you are looking for a Volkswagen. All three were very personable and knowledgeable More

Horrible I took my jetta here for a simple dignostic.no care was taken with my vehicle.the protective shield is held on by 8 screws,they put 3 back in.Not only I took my jetta here for a simple dignostic.no care was taken with my vehicle.the protective shield is held on by 8 screws,they put 3 back in.Not only just 3,but they were different screws the thread pitch was completely different yet the forced them through anyway ruining the clips.if you love your vw dont let these people touch it. More

Service is poor. First the tire won't hold air and this is just 1 week after purchasing the car. Needs a new tire but they don't want to pay despite the fact a salesma First the tire won't hold air and this is just 1 week after purchasing the car. Needs a new tire but they don't want to pay despite the fact a salesman had been driving the car and had that tire replaced before selling to us and we had taken coverage out for tires and clear coat protection. Don't bother with the clear coat protection. Ours started to peel and no one wanted to fix the problem. Finally went to a different dealer. Much happier there! Cochran won't see us again. More

Great experience - fast, fair and friendly! They had by far the best pricing in the area. And the experience of test driving and then purchasing was quick, friendly and without pressure. Highly They had by far the best pricing in the area. And the experience of test driving and then purchasing was quick, friendly and without pressure. Highly recommend Cochran Volkswagen! More

Daughters dream car. We were both treated w/ respect A bug was my daughters dream. We went to Cochran. Salesman decribed what makes a VW a value and how their dealership works. They treated us fairly and A bug was my daughters dream. We went to Cochran. Salesman decribed what makes a VW a value and how their dealership works. They treated us fairly and with respect . They enjoyed her excitement and had a great rapport. I have bought cars for 30 years.and dreaded it most times. This was fun! Robert Goldstein represented the best attributes of a good salesman and David Auman and the other Dave were also great in finance department. More

Best car buying experience of my life! I can't recommend the folks at Cochran Volkswagen highly enough. Every person I dealt with was professional and courteous, delivered on every single t I can't recommend the folks at Cochran Volkswagen highly enough. Every person I dealt with was professional and courteous, delivered on every single thing they said and went out of their way to make me feel welcome. My salesman, Scott Kruman, was extremely knowledgable and friendly and it was also the fastest process I have experienced as well. Highly recommended! More

Bought my first vw My salesman was Nash, he did a great job going over all the features, safety info and helped me compare other options. He was friendly & knowledgable! My salesman was Nash, he did a great job going over all the features, safety info and helped me compare other options. He was friendly & knowledgable! Josh was great also. Awesome car buying experience minus the time it took but that's not in their control. Thanks again guys. More

They make the car buying experience easy!!! The employees here - especially Brandee Stratigos and Josh Barszczowski to whom I dealt with, are very kind and made shopping for my new car, extremel The employees here - especially Brandee Stratigos and Josh Barszczowski to whom I dealt with, are very kind and made shopping for my new car, extremely easy and efficient and I have already recommended them to other people! More