Cochran Volkswagen South Hills

I visited Cochran VW South Hills for new brakes last week and the service was top notch as it always is. Mr. Storino had our Tiguan back on the road in no time. and the service was top notch as it always is. Mr. Storino had our Tiguan back on the road in no time. More

I had an awesome experience at #1 Cochran VW. They did everything possible to make sure I left the dealership satisfied and content. My sales consultant, Jaelyn, was friendly and extremely helpful through everything possible to make sure I left the dealership satisfied and content. My sales consultant, Jaelyn, was friendly and extremely helpful throughout the entire process of getting my new vehicle. Once again, I couldn't have had a better experience and would recommend this dealership to anyone. More

I had a wonderful car purchasing experience! The service i received was beyond my expectations as well. The staff members i encountered (Scott and Randi) were very polite, patient, and honest. These are gre i received was beyond my expectations as well. The staff members i encountered (Scott and Randi) were very polite, patient, and honest. These are great qualities to have in the auto sales business and i would recommend this dealer to everyone. I purchased a 2013 GTI and i love the vehicle but i do believe if i did not purchase it from this dealer (Scott), i would not be enjoying the car as much as i do. I received a great price with great service and all in all a great experience. More

Marty was great! He listened to me and made sure that I left with exactly the car and deal that I wanted. I highly recommend this dealership. left with exactly the car and deal that I wanted. I highly recommend this dealership. More

I've taken my Jetta to Cochran VW a few times for minor things (auxilliary plug not working, etc). I'd been hearing this squeaky noise on the left side of the car when going over bumps and I decided minor things (auxilliary plug not working, etc). I'd been hearing this squeaky noise on the left side of the car when going over bumps and I decided to have them check it out. They replaced a part and on the way home it was still squeaking! I was very annoyed because it had cost about $200 for them to diagnose the problem and replace the part. I called Frank, who was apologetic, and then we set up another appointment. After waiting a few hours, they finally figured out it was the struts squeaking, but that they were in good shape and didn't need to be replaced, or if I wanted to it would be about $500. I told them I guess I'd just deal with the squeaking noise, but I didn't feel it was fair that I had paid for a part last time that wasn't the answer to the problem! Frank offered to refund me for the part, but not the diagnostic. All in all, I left feeling annoyed, having had them look at it twice only to still have the noise. I felt it was fair that Frank refunded me for the part. However, I think that if they are "diagnosing" a problem, and then they "fix" it, they should drive the car afterward to make sure the noise is gone! Had they done this, I wouldn't have to make a second trip back. Although I was disappointed with their lack of thoroughness in regards to making sure they replaced the correct part, Frank was very helpful and friendly throughout the process. More

When entering the showroom for the first time, it did not take long for a representative to get in contact with me. Brandee was very friendly and did her best to give an appropriate amount of time to all the take long for a representative to get in contact with me. Brandee was very friendly and did her best to give an appropriate amount of time to all the people she was assisting despite the dealership being quite busy. When I wanted to test-drive a vehicle, the vehicle was pulled around within minutes, ready for me to take it out. Brandee was extremely easy to get in contact with over her phone at about any hour of the day to answer any questions I had. More

The experience at the new Cochran VW showroom is terrific. Friendly employees, free WiFi, comfortable seating, and quick service. The only downside is making a left turn on West Liberty Ave during r terrific. Friendly employees, free WiFi, comfortable seating, and quick service. The only downside is making a left turn on West Liberty Ave during rush hour traffic. More

Excellent service with very accommodating and friendly staff. The waiting room is great with excellent internet. Getting an appointment is quick and easy. I had a few problems with my car and the staff be staff. The waiting room is great with excellent internet. Getting an appointment is quick and easy. I had a few problems with my car and the staff bent over backwards to find the root of the problem. I never thought it could be this easy and painless to get your car repaired or serviced! More

I had a really excellent experience with Brandee, Randi, and Josh. This was my first time purchasing a vehicle and my second stop of the day! The difference in customer service and my general comfort level and Josh. This was my first time purchasing a vehicle and my second stop of the day! The difference in customer service and my general comfort level was amazingly improved once I arrived at the Volkswagen Dealership. They answered all of my questions, made me feel at home, reminded me that they are just a phone call away (I now have all of their numbers in my phone!), and really reassured me that I was buying into a future relationship vs. buying a car and hitting the road. We related on a number of different levels, talking about family, community, hometown roots, interests, etc... I never felt like they were forcing me to buy. I, myself, manage a high level retail store where we pride ourselves on service, so I will admit, I have a high standard. My experience was better than I ever could have hoped for and definitely better than I expected car buying to be! I'll definitely refer others, and i LOVE my new car! More

My daughter and I were blown away by how friendly everyone who worked there was, especially considering we visited on a holiday. Everyone acted like this was exactly where they wanted to be today. everyone who worked there was, especially considering we visited on a holiday. Everyone acted like this was exactly where they wanted to be today. More