Cochran Volkswagen South Hills
Pittsburgh, PA
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My experience was excellent. I was treated fairly and I appreciated the atmosphere and attitude of the sales team. My purchase was not stressful and Marty was helpful in directing my purchasing decision an appreciated the atmosphere and attitude of the sales team. My purchase was not stressful and Marty was helpful in directing my purchasing decision and my delivery. More
I was in love with my old 2003 Jeep Liberty, but the repairs began to add up significantly. I was very upset to trade it in, but after speaking to Marty Mariani, I felt confident that I would have a ne repairs began to add up significantly. I was very upset to trade it in, but after speaking to Marty Mariani, I felt confident that I would have a new car that I love just as much. That new car is the 2013 VW Jetta that is now parked in the spot that was occupied for 10 years by my Jeep, and I couldn't be happier! Living out of town (Erie), I communicated easily and frequently with Marty through phone calls and emails- discussing the qualifications I was looking for in a new vehicle. Although I felt I was being far too picky, Marty assured me that there was a car to fit my description. He was certainly right when he introduced me to the sleek, black Jetta SEL. After explaining and demonstrating all of the car's features- technological, mechanical, and of course safety, I felt very confident in my purchase. The sales process was smooth and painless, and l drove away from the dealership knowing that Marty guided me in making the right choice of vehicle. Furthermore, I know that if I have any questions about my new Jetta, I can easily reach Marty for answers. Knowing that a relationship with a salesperson doesn't end when a customer walks out the door is a huge comfort. Additionally, he may be making another sale, as my brother was with me checking out the Jetta, and his eye strayed to the CC... Due to the superior service and customer experience, I will be recommending Marty Mariani and the #1 Cochran dealerships to any friends looking to buy a new car. More
My experience was absolutely amazing! I came in to purchase my first new car. As a new buyer, I had so many questions and concerns. My dealer, Brandee, made my experience perfect! She made sure to purchase my first new car. As a new buyer, I had so many questions and concerns. My dealer, Brandee, made my experience perfect! She made sure to completely put me at ease during the whole process. Brandee even gave me her personal cell phone number in case I had any questions when I was not able to reach her at the dealership. A different salesman at a neighboring dealership told me that the amenities that I wanted were available, but 2 packages above the base. I told Brandee what the other dealer had led me to believe, and she informed me that was incorrect. She even apologized that I was misled! Brandee worked tirelessly to find me every feature that I wanted in my new car right down to the color. She just kept telling me that she wanted my new car to be absolutely perfect for me - and it certainly is! I never once felt the traditional and stereotypical pressure to buy now, but then again, you do not need to apply that pressure when you are confident in your products and yourself. Brandee was incredible. I would recommend her to everyone that I know with the confidence that she could help anyone find the perfect car. Thank you so much for all of your hard work, Brandee! More
Friendly respectful treatment of potential buyers, and straightforward explanation of deal. Jaelyn was excellent sales person for having been at Cochran for 3 just weeks. straightforward explanation of deal. Jaelyn was excellent sales person for having been at Cochran for 3 just weeks. More
This was my first time purchasing a car and it was a great experience. Brandee was wonderful to work with during the whole process. She was very patient and knowledgeable. I would certainly recommend Co great experience. Brandee was wonderful to work with during the whole process. She was very patient and knowledgeable. I would certainly recommend Cochran VW, especially to novice car buyers. I also love my new car! More
They were very courteous and prompt. Work was finished faster than anticipated. The shuttle service was efficient and effective and I did not miss any work time because of having to have my car in the sho faster than anticipated. The shuttle service was efficient and effective and I did not miss any work time because of having to have my car in the shop. More
First time buyer of a car and could not have asked for a better experience. Scott was incredible to work with, took his time even on a busy day when he was only one of two salesman working the floor to answ better experience. Scott was incredible to work with, took his time even on a busy day when he was only one of two salesman working the floor to answer questions, run through all the features and options of the vehicle I would purchase a few hours later. Scott was very sincere and honest and extremely knowledgeable regarding all makes and models. I will certainly recommend all of my friends and family to visit Scott at Cochrane VW. Thanks for a great experience! More
First time car buyer and Brandee was fantastic. She was extremely knowledgeable of the product and fantastic to work with. I would highly recommend this dealership and Brandee to anyone looking to purchase extremely knowledgeable of the product and fantastic to work with. I would highly recommend this dealership and Brandee to anyone looking to purchase a Volkswagen or a new car in general. More
When we entered the showroom we received a very courteous greeting and were introduced to Scott. We drove several models and Scott showed himself to be very knowledgable about the cars. He answered every que greeting and were introduced to Scott. We drove several models and Scott showed himself to be very knowledgable about the cars. He answered every question in detail. The pricing process was explained. The value of our trade was fair. We were very pleased with the entire experience. I believe we bought a high quality product that will give us many years of reliable performance.Randi handled the paper work in a very expeditious and professional manner. She provided detailed explanations for the various forms. We would recommend Cochran VW without any reservations. More
I am unhappy that the car was not properly prepared for sale and delivery to me, especially seeing as the sales staff knew that I was going to immediately drive it 1400 miles to Denver. My rating on great sale and delivery to me, especially seeing as the sales staff knew that I was going to immediately drive it 1400 miles to Denver. My rating on great customer service is based on my appreciation for Scott picking me up at the airport on Saturday morning; however, the company had plenty of time to inspect and prepare the car before I arrived. These are things that should have been taken care of, or at least pointed out to me: --The tires were not properly inflated, even when I pointed out to Scott on our walk around that the spare was very low, and he said that he would take care of getting all the tires checked. When I later checked the tires, cold, (each of which should have been inflated to 32 psi), one was 39, one was 29, and two were 35. That was using two different tire gauges. --The transmission was and is overfilled with fluid. --The engine was a quart low on oil when I arrived in Denver. If this car is in as good condition as advertised, it would not use a quart of oil in 1400 miles. Or somebody didn't put the correct amount of oil in the engine. --Five of the twenty wheel lug nuts on the alloy wheels were incorrect. When I mentioned that to Scott on the walk around, he made up an explanation that the caps had come off those five because of their age, an impossibility seeing as the correct ones are one piece castings. They simply were the wrong parts, Scott gave me a bogus story, and I have to replace those lug nuts. --On the drive back to Denver, the temporary license tag came loose. The left screw had come out and was gone. Scott told me that he had mounted the tag and the screws were tight when he mounted it. Nevertheless, it was gone. Had I not noticed that the tag was flapping and hanging down by the right hand screw, I likely would have lost the tag. When I tried to put a replacement screw in the left hand hole, I saw that the screw hole was completely stripped. Even the screw from the right hand hole just slid in and out of the left hand hole. I have had to have a body shop do a repair of the left hand hole so that I can mount the license plate. --The batter is dead. It is six years old. It should have been replaced, or at least somebody at the company should have warned me. I have to buy a new battery. --Although the Carfax report and the representations of the sales staff said that this car was never in an accident, it is clear that the rear bumper was replaced, because it was painted improperly and cheaply. When I pointed that out to Paul, he simply shrugged. --This is probably the most important matter. The exhaust system has numerous leaks and is dangerous, yet the company gave me the car to drive 1400 miles. Any competent mechanic inspecting this car and preparing it for sale would have heard the sounds from the various leaks in the system. I have a hearing impairment, and I heard the sounds of the exhaust leaks. I am having to pay $600 to repair the exhaust system to make it safe. These are the reasons for my ratings. More