Cochran Mazda North Hills

Too much BS Very high pricing from the start, poor communication...no response to messages, false promises, wasted time...do yourself a favor and look elsewhere , Very high pricing from the start, poor communication...no response to messages, false promises, wasted time...do yourself a favor and look elsewhere , there are much better out there More

Class Act Within the last year I have bought 2 vehicles from #1 Cochran. One from their Monroeville GMC dealer and one from the North Hills Mazda. Robert Shul Within the last year I have bought 2 vehicles from #1 Cochran. One from their Monroeville GMC dealer and one from the North Hills Mazda. Robert Shull who works at the Mazda dealership was kind, patient, and very helpful. I left happy with a newly pre-owned vehicle!! Bob Shaw at The Monroeville dealership was a godsend after I left another well known dealership in tears due to the fact they were trying to hide things that were wrong with the vehicle. I actually got to the Monroeville dealership and within an hour my daughter was driving away in her “safe” new used vehicle. Since I’ve dealt with two different dealerships under the same umbrella but was treated like a person not just a sale I’d say that #1 Cochran has good company values no matter what dealership you are at! Thanks again!! Roxanne Rossi More

Great Customer Service I went to just look at cars and had such great customer service with Emma that I ended up buying a car that day! Would highly recommend this dealer! I went to just look at cars and had such great customer service with Emma that I ended up buying a car that day! Would highly recommend this dealer! More

Great Experience I came to this dealer in a sort of bind and they did nothing but accommodate me. I would absolutely go back, Emma was incredibly knowledgeable, helpfu I came to this dealer in a sort of bind and they did nothing but accommodate me. I would absolutely go back, Emma was incredibly knowledgeable, helpful, and encouraging. More

Unacceptable experience My salesman, Jamie, was awesome. He made the whole process a breeze. He had the car waiting and warmed up for us when we arrived and we were in and ou My salesman, Jamie, was awesome. He made the whole process a breeze. He had the car waiting and warmed up for us when we arrived and we were in and out within 2 hours. It was the fastest car buying experience I’ve ever had. I’d give Jamie 6 stars. My one star rating comes from my next experience at the dealership. I purchased the paint protection which included a cleaning, a protective coat being put on the paint, and scotch guarding the interior. I called and they scheduled me for Saturday. They took my car back an almost two hours later I get it back they claim they hand washed it but there was still dirt on the car and the inside wasn’t swept out. They put the protective spray over the dirt and scotch guarded plastic car mats instead of the carpet. After complaining they took it back again only to have it brought back 10 min later and nothing changed. The manager, Brandon, then argued with me saying the car was washed, waxed, and buffed the day of buying the car and that I was paying $600 for the warrant not for a cleaning. After trying to be brushed off and brought back another day I insisted it be done correctly and done that day. 4.5 hours later my car was cleaned the way it should of been initially. Moral of the story.. DONT BUY THE PROTECTIVE PAINT COATING from the dealership go else where to get it put on correctly. Very disappointed in how I was treated the second time. Definitely not going back not even for my free oil change. More

An all around great car-buying experience I drove 2.5 hours to buy a used vehicle from Cochran Mazda North Hills. Before arriving I had looked at the vehicle on their website, which offers lin I drove 2.5 hours to buy a used vehicle from Cochran Mazda North Hills. Before arriving I had looked at the vehicle on their website, which offers links to the Carfax report, the estimated value of the car, and many other helpful features - nothing hidden or hard to locate, everything you need to know is presented to you! When I arrived, they had the vehicle out and ready for my inspection and test drive. I worked with three different gentlemen throughout the process, including the sales manager, David Auman. Everyone was kind, helpful, and made sure the buying process was as transparent as possible. I was there for a total of three hours, at most. In past car buying experiences I had to wait hours upon hours and deal with pushy sales people. This was not like that! By far the best car buying experience I have ever had. On my 2.5 hour drive home, the check engine light came on in my car and I worried this was all too good to be true. I called David to inform him of this, and he said they would take care of it. A week later the car was in the shop and Cochran Mazda payed for the fix, as promised. It ended up being nothing terribly major, but more importantly it felt great to know the folks at Cochran Mazda are not too good to be true. Just great at what they do! Highly recommend purchasing your next new or used car from them. More

Easiest best car lease We set put to lease a car for our college students. After many hours spent at other dealers, we stopped by Mazda to test drive a CX5. Great deal, gre We set put to lease a car for our college students. After many hours spent at other dealers, we stopped by Mazda to test drive a CX5. Great deal, great car, great dealership. More

Hassle free, professional and total satisfaction ! We were in search of a reliable, safe and affordable vehicle for a student who returns to school next month. We met with Vickie Desmond. She is awesom We were in search of a reliable, safe and affordable vehicle for a student who returns to school next month. We met with Vickie Desmond. She is awesome! She's kind, courteous and professional. She made us feel completely comfortable as we laughed, talked and shared stories. There were a few hurdles that we as buyers had to meet and she guided us through the complete process and aided us in understanding each step completely up to and through loan approval. The young man who the vehicle is for is proud and happy. His mother feels safe and secure in knowing that he has a new vehicle to travel safely to and from university. Thank you Vickie for making this process a wonderful one. I highly recommend you to those looking to purchase a vehicle. More

Quick and easy purchase The whole process of buying my new Mazda 6 was so easy. Vicky went the extra mile to find the car that I wanted, which was not on their lot. The fir The whole process of buying my new Mazda 6 was so easy. Vicky went the extra mile to find the car that I wanted, which was not on their lot. The first evening, we couldn't come up with a deal and she called after-hours to discuss more options, etc that were available. I can't say how much I love the car and glad I made the purchase. More

My experience was very positive, leading to leading a 2018 M I went into the dealership, spoke with Dave Aumam, the agency manager and ended up leasing a Mazda 3 GX. Dave was very helpful and extremely informat I went into the dealership, spoke with Dave Aumam, the agency manager and ended up leasing a Mazda 3 GX. Dave was very helpful and extremely informative. More