Cochran INFINITI Monroeville

AWESOME SERVICE!!! I just had the BEST service experience ever at a dealers. From start to finish this was made easy for me, the customer. The service manager , Kristin I just had the BEST service experience ever at a dealers. From start to finish this was made easy for me, the customer. The service manager , Kristin was simply the BEST to deal with! She is the reason that I buy Infiniti!!! More

Very positive experience I had to have my car inspected, and had to wait at the dealership. It took longer than anticipated, and they discounted the cost of my inspection beca I had to have my car inspected, and had to wait at the dealership. It took longer than anticipated, and they discounted the cost of my inspection because of this. The customer waiting room is the most comfortable I've ever been in- nice CLEAN women's bathroom, coffee bar with lots of choices, cold bottled water, Nature Valley granola bars to snack on, EASILY ACCESSIBLE POWER OUTLETS, comfortable chairs, and a TV. More

Great Experience I have had great experiences in dealing with the service department at Cochran Infiniti. My service manager has been Josh G. when I have been in for s I have had great experiences in dealing with the service department at Cochran Infiniti. My service manager has been Josh G. when I have been in for service. He is very professional and comprehensive about what to expect and takes time to review what needs to be done. The work is completed in a timely manor and the staff has been friendly. Highly recommended. More

Supreme Dealership! After test driving multiple suvs, I decided the ONLY suv I would buy was an FX35. Being from Buffalo, awd SUVs were starting to become a little scarce After test driving multiple suvs, I decided the ONLY suv I would buy was an FX35. Being from Buffalo, awd SUVs were starting to become a little scarce, especially this type. After searching countless hours on the Internet, I found an Infiniti FX35 that I was interested in on Cochran's website. This place was 180 miles from where I live. I called the dealership and spoke with Bernie. He told me he would personally go look at the fx35 and tell me every single flaw, so that I didn't drive all the way there and be disappointed. And that's exactly what he did. He was extremely honest with me and told me every single flaw, which there really wasn't many. My friend and I drove down there that weekend to test drive it. Bernie was so knowledgeable about this vehicle. He was extremely patient with me being super particular about things. I decided I wanted to buy it, and they gave me an awesome price, so I purchased it. The customer service was amazing the entire process. On the way home, I noticed something with the alignment that I did not notice during the test drive. I really thought I was going to have to pay for it since the deal was done and I live over 180 miles away. I was wrong. I called them the next day and they ended up paying another dealership closer to my house to get the work done. This is proof they really care about their reputation. It was completely out of the dealerships pocket...I didn't buy an extended warranty. Since I was an out of state customer, getting everything taxed and titled correctly was a little difficult, but not with them. They stayed in contact with me often, letting me know how long things would take and each step they were taking. To anyone who's wanting an Infiniti, come to this location. You will not regret it, even if you live super far away like I do. My friend is wanting to buy a car from them in the summer because of how well they treat and value their customers. Yes, she will be buying it through Bernie. There's so many more positive things I could say, but I figured my review is longer than anyone else's so I'll stop. More

When I was greeted I felt so comfortable Brian listened when I told him what I was looking for. He let me look at and test drive some cars that I liked. then he showed me a car he thought I w Brian listened when I told him what I was looking for. He let me look at and test drive some cars that I liked. then he showed me a car he thought I would like. And that was the car I ended up with. Everyone was so helpful and friendly, from the time I walked in the door until the deal was done. Even after the sale, Brian the salesman called to see how I was doing, and how I liked the car. More

Josh was accomodating. He took detailed information about my cars issues and worked hard to diagnose the problem. He put me into a similar car for the day and had my vehicle ready as promised that aft about my cars issues and worked hard to diagnose the problem. He put me into a similar car for the day and had my vehicle ready as promised that afternoon. I never had to wait and he was very nice. More

I was very pleased with the service for this warranty repair. I was welcomed by Greg McCreight and we discussed the work to be done. the service was done promptly and to my satisfaction. Mr. McCreight w repair. I was welcomed by Greg McCreight and we discussed the work to be done. the service was done promptly and to my satisfaction. Mr. McCreight was most professional and courteous. More

Great and painless experience! They were friendly and made us feel very comfortable. I would go back again any day. Thanks to all who helped us! made us feel very comfortable. I would go back again any day. Thanks to all who helped us! More