Cochran INFINITI Monroeville

My wife purchased a Jeep from Cochran Infinity in October 2020. After test driving the vehicle she told the salesman that it seemed to be loud and felt like it was working hard to run. She was told it had sa 2020. After test driving the vehicle she told the salesman that it seemed to be loud and felt like it was working hard to run. She was told it had sat a while and would calm down after driving it for a while. She was also told it had an extensive inspection and that it was safe to drive. The next day she stopped back to see about getting it looked at as the noise hadn’t stopped. The salesman told her to call the service department to make an appointment and assured her again that it was safe to drive. On her way home on the highway one of the front brakes fell off locking a front wheel. Luckily she was on the exit and not going 70 on the highway or she could have been killed. We had the car towed to the dealership and they made the repairs. Now a few months later the car is making the same noises again. We asked for all of the repair records from before and they have no record of the brake falling off incident. In speaking with the service department Brett Green informed me that they didn’t write a report on the incident. Seems like they were trying to keep it hush hush. He also didn’t have record to show me that they re-inspected the car to make sure it was safe after the brake fell off. Brett Green then became very defensive on the phone when I said it seemed very careless they didn’t have records of this. I think careless is an understatement. Brett admitted to negligence and admitted that my wife could have been killed. But seemed offended when I said it was careless and shady that no record of this happening and no record of another safety inspection exists. More

Love , love ,love the Infinity I bought at Cochran!!! Great car and Greg made it a good experience. Thank you!!!! Would really advise anybody to go to Cochran and check it out before buying somewherelse Great car and Greg made it a good experience. Thank you!!!! Would really advise anybody to go to Cochran and check it out before buying somewherelse More

Outstanding sales experience with my sales associate—-Jeff Comin This is my 3rd Infinity purchase with Jeff also very good experience with Vicki in finance. I highly recommend Cochran an associate—-Jeff Comin This is my 3rd Infinity purchase with Jeff also very good experience with Vicki in finance. I highly recommend Cochran and Jeff Comin John Lanasa More

Cochran Infiniti always the best service and luxury experience. Never a concern. Always direct with what needs to be serviced and never left waiting. Felt very safe during my brief visit. Left the car experience. Never a concern. Always direct with what needs to be serviced and never left waiting. Felt very safe during my brief visit. Left the car cleaner than when I arrived. More

It was great very clean very polite kep me informed very nice lounge car was very clean car was vacuumed I would come again thank you nice lounge car was very clean car was vacuumed I would come again thank you More

Buyer Beware In the two years since i bought this CPO 2015 Q50 with a high priced extended warranty the honesty and integrity has never shown through. They inspect In the two years since i bought this CPO 2015 Q50 with a high priced extended warranty the honesty and integrity has never shown through. They inspect for a cpo and by pass the obvious. This was the final straw for this Infiniti monopoly. The only ones who touched my car was this dealer till now. It was found there was no key to the lugnut locks so in an emergency the tires can not be removed. Not only that, after i replaced all the locks after paying to have the locks removed it was found the lugs were for a different vehicle and the supplied lug wrench would not remove them. the standard was 13/16 they put on 7/8. So i had to buy all new lug nuts. Did they do it on purpose? I dont know but it seems shady. Trying to get help from Cochran was a joke after calling the dealer to get help since they were the last and only ones to have removed my tires they never the call. that was the service dept and the general manager. Left a message on social media that did get answered but Gary the returner of the message was a bit arrogant and indicated it was my problem since i am the one who bought the car. Once out the door its the buyers problem and cochran washes his hands. All i can say is i had a contract that said this car was whole and as usual from past experience Rob Cochran failed and showed he was just the stereotypical used car salesman. I am so afraid this extended warranty will turn out to be bought that i bought from this dealer. I suggest that if you do get a CPO make sure they explain what you get write it down and have them manager sign that he is aware because i never got a single explanation. Rohrich is so much better. PS i previously asked question on things that werent done such as the wheel rub and i wanted to powdercoat . they said they would get back to me as to who does it for them and that never happened. Communication with human beings is a serious problem More

A once-in-a-lifetime experience! This was my first new vehicle in my lifetime and it was made very special by my Salesperson Jeff Comin who was patient, very knowledgeable and anxiou This was my first new vehicle in my lifetime and it was made very special by my Salesperson Jeff Comin who was patient, very knowledgeable and anxious to be helpful in any/all ways. Vickie Desmond was also very helpful explaining the packages available with the QX50. It was fun and I ended up with a gorgeous Mocha Almond QX50! More

I purchased a 2020 QX 50 Essential from Jordan , in May.. He was extremely professional and it was beyond a pleasure with the experience I had at the dealership.. All my questions were answered, and h May.. He was extremely professional and it was beyond a pleasure with the experience I had at the dealership.. All my questions were answered, and he was so knowledgeable, and helped me through everything like clockwork.. I traded in a QX50 2017, and just love the Infiniti brand. Also, Laura helped me with other things, and between the two of them, I couldn’t be happier. I highly recommend Infiniti North Hills to anyone looking for a car.. I have had a few bad experiences buying a new vet hike, and how I was treated over there, was something that you come out with the best feeling.. Thank you again, Jordan and Laura, for making this car purchase a great and memorable one.. Sincerely, Arlyne Chiz More

Everything we needed! Our recent car purchase, at Cochran Infinity, was one of the best dealership experiences that my wife and I have had. No sales pressure at all. Only s Our recent car purchase, at Cochran Infinity, was one of the best dealership experiences that my wife and I have had. No sales pressure at all. Only support. The team of Laura and Jordan offered all the answers we needed related to our 2016 Q50. The information they provided was both comprehensive and useful. We highly recommend the Cochran North Hills Team to new buyers, friends, and family. More

I scheduled service online. They never confirmed, so I checked with online chat and they had no record of my appointment. Online chat scheduled me for the same date and time as my original appointment. checked with online chat and they had no record of my appointment. Online chat scheduled me for the same date and time as my original appointment. Again, no confirmation. I called and they had no record. They then told me that they had no times available for weeks.. When I More