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Cochran INFINITI Monroeville
monroeville, PA
155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 155 reviews
January 28, 2013
I started by reaching out to Infiniti Monroeville via the website after a bad experience at Cochran South Hills. Kathleen Arnett was very responsive and set up an appointment for my wife and I with Shawn Ku website after a bad experience at Cochran South Hills. Kathleen Arnett was very responsive and set up an appointment for my wife and I with Shawn Kukic. When we arrived Shawn was extremely friendly and responsive to our needs and handed us off to Jeff. Jeff took the time to walk through everything with the JX. Once we finalized on a price we met with Heyward. My wife and I had been pre-approved for a low intestest rate which Heyward, Shawn and Jeff were able to beat through Infiniti financing. All 3 apologized many times about the experience from their sister dealership. My wife and I have purchased many cars but this was our best experience at any dealership. Jeff, Shawn and Heyward made us feel that they valued our business and us as a customer. I would definitely recommend Cochran's Monroeville Infiniti dealership to anyone in the future. More
by jesposito45
Employees Worked With
Jeff Comin
January 25, 2013
Bob was great! Not a typical car sales person that I've dealt with in the past. He went on the test drive with us. He knew that I've owned Infiniti products in the past, so he told us about features etc dealt with in the past. He went on the test drive with us. He knew that I've owned Infiniti products in the past, so he told us about features etc that are NEW that I wouldn't know about. He was very excited to tell us about the 'personal assistant', and related stories about it. When it came time to talk the deal, he knew that I had come prepared with payment details. He was not pushy at all, and when I decided to pass on the deal (I had 2 months to go on my current lease) because we were off a little in where I wanted to be, he was able to 'split the difference'. I really wanted that FX! Delivery was also a very pleasant experience! The FX was sitting in the showroom, all shined up and ready to go. After all of the paperwork, Bob sat with me to go over different options in the car that I wasn't familiar with (all-around view backup camera, bluetooth streaming audio, etc). Again he knew that I was coming off my 3rd Infiniti, so he kept it short and sweet and didn't keep me waiting to drive off (into a snow storm!). I would recommend Bob to any of my friends interested in Infiniti product! More
by GSDrabert
January 15, 2013
This was my first purchase with Cochran Infiniti and it will most certainly not be my last. I worked with Steve to purchase my new EX35 and he made it extremely easy and pressure free. My husband and I w will most certainly not be my last. I worked with Steve to purchase my new EX35 and he made it extremely easy and pressure free. My husband and I walked in knowing what we were looking for and left with so much more. Steve was very helpful and spent a lot of time showing us all of the features and teaching us all that is available through Infiniti. Steve stayed there beyond the closing time to ensure all of our questions were answered and that we were satisfied customers. I can't wait for the next few years to go by so that I can go back to buy another vehicle from Steve and the amazing staff at Cochran. It was the best car purchasing experience I have every had. More
by Kmdg11
Employees Worked With
Steve Phillips
December 29, 2012
Great dealership to work with. Bernie in sales went above and beyond to provide excellent customer service. Very knowledgable on product!, Sales team worked very hard to get me the price I needed to take ho and beyond to provide excellent customer service. Very knowledgable on product!, Sales team worked very hard to get me the price I needed to take home the perfect car. More
by Eoddo
Employees Worked With
Bernie Diloreto
December 27, 2012
I maintained my 2004 FX45 at this dealership (Greg McCreight my service advisor) and because of an absolutely outstanding service I decided to replace my wife’s 2004 Audi A4 with new 2012 EX35. The sa McCreight my service advisor) and because of an absolutely outstanding service I decided to replace my wife’s 2004 Audi A4 with new 2012 EX35. The sales process was very smooth, price was excellent and service was superb. I would definitely recommend this dealership to all my friends. More
by hs1120
Employees Worked With
Bernie Diloreto, Greg McCreight
December 19, 2012
My family has bought numerous cars off of Jeff Comin in the past and will continue to do so. He does everything he can to satisfy our wants/needs and makes sure we have a good experience with Infiniti. I l the past and will continue to do so. He does everything he can to satisfy our wants/needs and makes sure we have a good experience with Infiniti. I live right next to Rorich Infiniti but choose to go to the monroeville dealership because of him and the other staff members. I would recommend this dealership to anyone. More
by Julie.zegarelli
Employees Worked With
Jeff Comin
December 08, 2012
This is a review of the Cochran administrators and the salesmen, not the gentlemen at the service department. The service department of Cochran has always been welcoming and easy to deal with (particular salesmen, not the gentlemen at the service department. The service department of Cochran has always been welcoming and easy to deal with (particularly, Derek Baer at the South Hills location). After a recent experience I had, I question the Cochran organization – leading me to bring my business elsewhere. I bought my first car in early 2012 from Chris. Overall, the experience was relatively painless; I got the car I wanted at a reasonable price. I got financed through Infiniti Financial and was able to trade-in my old, non-Infiniti car. The transaction was a little long, about 4 hours or so, and the paper signing process could’ve been better (whichever manager, I think it was Heyward but not sure, I dealt with seemed apathetic to me spending 20k+ on a car, as he proceeded to eat his lunch the entire time he handed me papers to sign). All-in-all, the experience was what I expected at a dealership. However, it took me another ~8 months to realize I was lied to. I had my car inspected at Cochran and was told I would need tires in the near future. I was shocked by this considering I was told there were new tires on my car when I purchased it (I realized the tread wearing away so that’s why I car the car inspected ahead of the expiration date). I contacted Cochran to check where the discrepancy was, whether the tires were faulty or what the case was, and, as a result, I received an invoice showing brand new tires installed on my car a month before a purchased it (the invoice also contained other maintenance-related work, which I now question). Again, I was a bit taken back – the tires shown on the invoice were different than the ones on my car. A set of Yokohama’s were apparently installed, but yet I had Michelin on my car. Shortly after, I contacted Cochran to have this taken care of. After spending a good deal of time talking to several people on the phone, as well as stopping into the facility to talk to the GM, they told me that I ONLY had to pay for 2 of the new tires. This is weird considering I should have less than a year old set of tires on my car, and I don’t. Why not pay $450+ to correct Cochran’s mistake? I was lied to on the day I purchased my car, sent a false document (invoice), and the tires I had on my car only lasted 1 year (<15k miles), but that’s the resolution they came up with. I find this unfair, condescending, and disrespectful. I figured a company as large as Cochran preached integrity and stood by their “100% enjoyable experience” mentality, but I was wrong. More
by JakeD26
November 25, 2012
I know that I can trust them to appraise my trade-in fairly and give me a competitive price on the new car. They do not waste precious time with lots of haggling. Both of my purchasing experiences have fairly and give me a competitive price on the new car. They do not waste precious time with lots of haggling. Both of my purchasing experiences have been very positive and every employee was careful to explain all phases of the agreement from the price to the operation of the vehicle. I have already recommended that friends of mine work with Bernie Diloreto on locating a new or used Infiniti. More
by mjalongo
Employees Worked With
Bernie Diloreto
November 23, 2012
We appreciated Jeff's knowledge about the vehicle. He was able to explain all of the features in a very easy to understand manner. Shawn was very straight forward when it came to the price of the vehicl was able to explain all of the features in a very easy to understand manner. Shawn was very straight forward when it came to the price of the vehicle and the value of our trade. Overall, a very easy car purchasing experience. More
by stevehurst3
Employees Worked With
Jeff Comin
November 16, 2012
Steve was terrific to deal with, took care of everything so well. An excellent experience all the way around. We definitely made the right choice. so well. An excellent experience all the way around. We definitely made the right choice. More
by gwd33ea
Employees Worked With
Steve Phillips
