Cochran INFINITI Monroeville

Details of car not listed and did not find out until at the dealership to purchase. There was a major scratch on the left rear bumper. Sales rep said they would check to see if they could discount for rep the dealership to purchase. There was a major scratch on the left rear bumper. Sales rep said they would check to see if they could discount for repair of it (there were more surface scratches to the right of it) but would have to drive back. My daughter lives an 1 1/2 hours away plus we were not given a price so unsure if it would have been acceptable to us. And then there was anlso ann issue of only one key for car & again, did not find out until there for purchase. They did offer their price to make which was $400 which we felt was high. She would, again, have to go back to the dealership. Questions was asked beforehand to salesperson by phone on anything we should know about the car that was not listed & he said nothing to report. We also asked about getting 2 keys & he said yes. Arranged to speak to mgr when there to purchase as he was off that day and was told it was priced accordingly to faults but the main issue is there were not put in car’s advertisement or told over the phone. No pictures, etc. either. My daughter loves the care but based on our experience, we would not recommend this dealership. More

I had a very good experience buying a 2022 Highlander the other day. we were able to quickly agree on a fair price for my trade-in and then complete all the paperwork, despite a power outage t Highlander the other day. we were able to quickly agree on a fair price for my trade-in and then complete all the paperwork, despite a power outage thanks to Julian and Stan, the salesperson and sales manager. More

BAIT AND SWITCH ALERT! This dealership advertises a "100% online buying experience without ever having to set foot in the dealership" but in fact does NOT offer this ser This dealership advertises a "100% online buying experience without ever having to set foot in the dealership" but in fact does NOT offer this service. Their website and emails say one thing, and the sales manager Stan says another! (screenshots and emails attached...the proof doesn't lie!) We are 10+ hours away but spent the time and money to have their Acura RDX inspected by a mobile mechanic. Then they tell us we need to sign in person at their dealership no exceptions (we have bought remote before from PA with no issues), and leaves us on read with no response. The sales manager Stan Grandy responded and told us he was absolutely correct and didn't even acknowledge that the salesman ignored us and didn't respond. I've never had a harder time buying a car and this really illustrates why people don't like the car-buying process. I felt like I was trying to convince them to "let" us buy the car, TWILIGHT ZONE material! Do not recommend -- AVOID AT ALL COSTS IF YOU ARE LOOKING FOR AN HONEST AND TRANSPARENT CAR DEAL. More

As far as i can tell, they don't seem to want to actually service cars. service cars. More

Professional, knowledgeable, efficient and enjoy their job. Respects the buyer which I found impressive. Highly recommed them. job. Respects the buyer which I found impressive. Highly recommed them. More

Went to the Washington Infiniti store, Steve Cooley is a trustworthy, professional, and fair service advisor. He gets the car right the first time and communicates everything. I got a video of the car sho trustworthy, professional, and fair service advisor. He gets the car right the first time and communicates everything. I got a video of the car showing me what it needed and did not need. He had a loaner waiting for me and his staff is top notch. Go here for service. Much better experience than the Monroeville store. More

Service is professional and friendly. I usually only need to visit the dealer every year but I don't feel pressured for additional spending as I did at my BMW dealer. I usually only need to visit the dealer every year but I don't feel pressured for additional spending as I did at my BMW dealer. More

World class service from Washington Infiniti. Steve C is always pleasant to work with and provides exceptional service Steve C is always pleasant to work with and provides exceptional service More

Always had a very pleasant experience with the Cochran Infiniti dealership. Was able to help me when registering a previous Infiniti vehicle from another state. Infiniti dealership. Was able to help me when registering a previous Infiniti vehicle from another state. More