Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
804 Reviews of Coastal Volkswagen - Service Center
Sort by
August 01, 2019
Air conditioner Whenever I go to Coastal, everyone is always professional, efficient, very curious and friendly. Ryan always does his best to keep me well informed a Whenever I go to Coastal, everyone is always professional, efficient, very curious and friendly. Ryan always does his best to keep me well informed and gets me in and out as quickly as possible. More
by richpia1256
Verified CustomerEmployees Worked With
Ryan Getzinger, Nick Caviasca
July 28, 2019
Thanks! Nick was knowledgeable, friendly and communicated clearly during the service appointment. I was very happy with the oil change appointment. I would re Nick was knowledgeable, friendly and communicated clearly during the service appointment. I was very happy with the oil change appointment. I would recommend Coastal to others. More
by Jkm815
Employees Worked With
Nick Caviasca
July 22, 2019
Excellent Service Nick was very professional in discussing the needs for my vehicle. The work was completed in a timely manner. He also outlined future servicing need Nick was very professional in discussing the needs for my vehicle. The work was completed in a timely manner. He also outlined future servicing needs which will help me in planning a maintenance schedule. More
by paulcomerford
Employees Worked With
Nick Caviasca
July 22, 2019
Check engine repair service I had to take my TDI to them 3 times before the issue was fixed. However, the check engine code was ambiguous and did not seem to have a straight forw I had to take my TDI to them 3 times before the issue was fixed. However, the check engine code was ambiguous and did not seem to have a straight forward fix. Thoughout the process they were very polite and they did a great job of explaining everything that was happening to my car. More
by Brian Gagnon
Employees Worked With
Ryan Getzinger, Nick Caviasca, Danielle Crowley
July 03, 2019
Had an emergency with my beetle. Went directly to Coastal, they identified the problem, Nick from service drove me to work, and later that day made a loaner car available to me. It w Went directly to Coastal, they identified the problem, Nick from service drove me to work, and later that day made a loaner car available to me. It was fixed the next day. So happy! Didn't have car repairs in my schedule or budget, but they made it a painless as possible! Thank you Coastal! Note: was the weekend before 4th of July. They were booked, but still got me back on the road :) More
by chickenface
Employees Worked With
Ryan Getzinger, Nick Caviasca
June 12, 2019
Service Experience The staff at Coastal Volkswagen are excellent and truly put the customer first. Ryan took great care to review information in detail with me that I h The staff at Coastal Volkswagen are excellent and truly put the customer first. Ryan took great care to review information in detail with me that I had questions about. By far the best car dealer I have brought my car to for service. More
by Trish
Employees Worked With
Ryan Getzinger
June 05, 2019
Wonderful service with no appointment! I am a longtime Coastal customer. The tire light came on during a long trip and I needed to be sure nothing was wrong. The service dept took me firs I am a longtime Coastal customer. The tire light came on during a long trip and I needed to be sure nothing was wrong. The service dept took me first thing in the morning. They checked everything out and sent me on my way! More
by ABARR54
Employees Worked With
Ryan Getzinger, Danielle Crowley
May 10, 2019
Easy and quick I had an oil change service. I was greeted by name my information was updated and confirmed It only took 20 minutes and I was on my way I had an oil change service. I was greeted by name my information was updated and confirmed It only took 20 minutes and I was on my way More
by pa8676
Employees Worked With
Nick Caviasca
April 30, 2019
Not great Told me different included service that vw said was wrong..will not be returning.seeking another dealer for service.was hoping for better treatment O Told me different included service that vw said was wrong..will not be returning.seeking another dealer for service.was hoping for better treatment Oh well.live and learn More
by nvf123
Employees Worked With
Service writer
April 29, 2019
Total lack of communication I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to f I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to follow up on the status at 1pm only to have the phone ring for 5 minutes before I gave up. When I called again I ended up with the voicemail of the service advisor who never returned my call. At 3pm I called again and told the person answering the phone that I hadn't heard from anyone so she was able to track down service and tell me my car would be ready for pickup that night. When I picked up the service advisor told me the check engine light might come back on and if it does it's related to a recall and he'd have to order a part. The next day the light came back on. Why not just order the part right then since the light was going to come back on?! Now I have to find another time to bring it in for service. I'm thinking of going totally out of my way up to Braintree since I'm so unimpressed with my first experience at Coastal. More
by LC326
Employees Worked With
Ryan Getzinger
