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Coastal Volkswagen - Service Center

Hanover, MA

4.5
803 Reviews

803 Reviews of Coastal Volkswagen - Service Center

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July 28, 2019

Thanks! Nick was knowledgeable, friendly and communicated clearly during the service appointment. I was very happy with the oil change appointment. I would re More

by Jkm815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Caviasca
Aug 10, 2019 -

Coastal Volkswagen responded

Thank you for sharing your experience with us. We are happy to hear that Nick was able to make your experience a great one! Hope to do business again soon!

July 22, 2019

Excellent Service Nick was very professional in discussing the needs for my vehicle. The work was completed in a timely manner. He also outlined future servicing need More

by paulcomerford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Caviasca
Aug 10, 2019 -

Coastal Volkswagen responded

Hi Paul, thank you for your 5-star review! We are so happy to hear that Nick has been so helpful and we hope to see you again!

July 22, 2019

Check engine repair service I had to take my TDI to them 3 times before the issue was fixed. However, the check engine code was ambiguous and did not seem to have a straight forw More

by Brian Gagnon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Nick Caviasca, Danielle Crowley
Aug 10, 2019 -

Coastal Volkswagen responded

Brian, thank you for sharing your experience with us. We think Danielle and the service department are amazing and we are glad to hear that they were able to help you and answer all your questions/concerns. We are lucky to have you as a customer and we hope to see you again.

July 03, 2019

Had an emergency with my beetle. Went directly to Coastal, they identified the problem, Nick from service drove me to work, and later that day made a loaner car available to me. It w More

by chickenface
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Nick Caviasca
Aug 10, 2019 -

Coastal Volkswagen responded

Thank you for your rave review! We are so pleased to hear everything went smoothly even though it wasn't an ideal situation for you. I will be sure to pass on your kind words to Nick and we all look forward to seeing you again at your next service.

June 12, 2019

Service Experience The staff at Coastal Volkswagen are excellent and truly put the customer first. Ryan took great care to review information in detail with me that I h More

by Trish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
Jun 15, 2019 -

Coastal Volkswagen responded

Hi Trish, Coastal Volkswagen is thrilled to hear you had an excellent experience! We are very lucky to have Ryan as a part of our team. Thank you so much for taking the time to write about your experience with our service department and we hope to continue doing business with you!

June 05, 2019

Wonderful service with no appointment! I am a longtime Coastal customer. The tire light came on during a long trip and I needed to be sure nothing was wrong. The service dept took me firs More

by ABARR54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Danielle Crowley
Jun 15, 2019 -

Coastal Volkswagen responded

On behalf us all of us at Coastal Volkswagen, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service department. We will be sharing your feedback amongst our team. We hope to see you again soon!

May 10, 2019

Easy and quick I had an oil change service. I was greeted by name my information was updated and confirmed It only took 20 minutes and I was on my way More

by pa8676
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Caviasca
April 30, 2019

Not great Told me different included service that vw said was wrong..will not be returning.seeking another dealer for service.was hoping for better treatment O More

by nvf123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service writer
April 29, 2019

Total lack of communication I dropped my car off for service at night and thought I'd get a call in the morning (like I always have at other dealers) but never did. I called to f More

by LC326
Recommend Dealer
No
Employees Worked With
Ryan Getzinger
April 29, 2019

Recall service Called to schedule recall air bag service. Promptly got a convenient time. Efficient and friendly. On first appointment when parts were not available More

by Diesel79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Danielle Crowley
Jun 08, 2019 -

Coastal Volkswagen responded

We really appreciate you taking the time out to share your experience with us. We try and make every experience a great one. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

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