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Coastal Volkswagen - Service Center

Hanover, MA

4.5
804 Reviews
Call Service Center (781) 871-4600

804 Reviews of Coastal Volkswagen - Service Center

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January 24, 2024

Came for scheduled service with appointment The appointment was for oil change at 1pm, vehicle wasn't finished until almost 3 which seems long for scheduled visit and waiting on site. Good otherwis More

by MARKD20000
Recommend Dealer
Yes
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Jan 25, 2024 -

Coastal Volkswagen responded

Thank you MARKD20000, For sharing your experience with us at Coastal VW, We truly appreciate your feedback and business and look forward to working with you again .

January 19, 2024

I took my car in to have a simple part replaced and this has been a two month process and the parts still have not come in. More

by Mamab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Getzinger, Bruce Stenberg
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Jan 19, 2024 -

Coastal Volkswagen responded

We are disappointed to see this review. The production of parts outside of our capabilities but we have escalated all backordered parts to the highest level with the manufacturer. We'd be happy to determine the current status if you'd like to contact us in the service department.

January 17, 2024

Excellent fast and friendly service. Went in on a pre-holiday slow day and my card was serviced within 2 hours! More

by dmeffan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hoffman, Ryan Getzinger, Bruce Stenberg
Report | Print
Jan 18, 2024 -

Coastal Volkswagen responded

Thank you dmeffan, For sharing your experience with our service team at Coastal VW.

January 17, 2024

Excellent service from everyone, especially from the initial call to service with Donna. Thank you More

by murfsurf4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
Report | Print
Jan 18, 2024 -

Coastal Volkswagen responded

Thank you murfsurf4, We're glad your had a good experience with our team at Coastal VW, We truly appreciate your business and look forward to seeing you again.

January 17, 2024

Fast and consistent service ! I like the coupons in the mail that make it easy to chose Coastal plus they're close More

by gmarr0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Stenberg
Report | Print
Jan 18, 2024 -

Coastal Volkswagen responded

Thank you gmarr0, For sharing your feedback with our service team at Coastal VW, We truly appreciate your business.

January 17, 2024

very nice people, quick and reliable, i enjoy my experience taking my car to be serviced More

by austingaenicke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
Report | Print
Jan 18, 2024 -

Coastal Volkswagen responded

Thank you austingaenicke, for your feedback of our team at Coastal VW, We look forward to seeing you again in the future.

January 10, 2024

Best service, fit me right in for an oil change. Donna and all the guys are the best!!! More

by MCHUAN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Foulds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2024 -

Coastal Volkswagen responded

Thank you MCHUAN09, We're glad you had a good experience working with our team at Coastal VW, We look forward to seeing you again soon.

January 10, 2024

I have recently moved to Massachusetts and this dealership is amazing . Great customer service and fast work ! John Hoffman is so nice and always helpful More

by elenahadoulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hoffman
Report | Print
Jan 10, 2024 -

Coastal Volkswagen responded

Thank you elenahadoulis, for taking your time to share your feedback with John and our team at Coastal VW, We're glad you had a good experience and we look forward to seeing you again .

December 11, 2023

Dealership sells manufacturer buyback vehicles at retail rates similar to vehicles with clean titles - buyer beware and do your own research! More

by kbjr217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 11, 2023 -

Coastal Volkswagen responded

We are disappointed to see this review. The customer was aware that the vehicle purchased for thousands of dollars below market value was a manufacturer buyback. The transaction was at the height of the used car market post-covid and the vehicle represented a significant value. Coastal stands by our sales practices and commitment to transparency.

December 06, 2023

Josh was very friendly, kind and knowledgeable. I felt like he was being honest with me, not just trying to increase the cost of the invoice/service. More

by Andrea M.
Recommend Dealer
Yes
Employees Worked With
Josh
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Dec 07, 2023 -

Coastal Volkswagen responded

Thank you Andrea M. for sharing your positive feedback with our team at Coastal VW. We truly appreciate your business.

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