Coastal Volkswagen - Service Center

It was TERRIBLE I waited 1.5 hrs for a loaner car which I was told would be there for me, it wasn’t and the service person I was dealing with LEFT FOR THE DAY without I waited 1.5 hrs for a loaner car which I was told would be there for me, it wasn’t and the service person I was dealing with LEFT FOR THE DAY without letting me know the loaner still was NOT AVAILABLE! This was at 515pm........they close at 530!! I took my car and left! I was never contacted by ANYONE the next day about the repairs that needed to be done,( not that I would have gone back there anyway). I took my car to another VW dealership that night and I got a loaner and my repairs without ANY ISSUES!!! Coastal also didn’t mention that my car needed 2 recalls! The customer service there is awful, I will NEVER take my car there again !!! My family owns 8 Volkswagens I will make sure none of these cars are ever serviced at coastal More

Staff is very courteous and Coastal does great work I brought my 2019 Atlas in for routine service. The work was completed in a short time and the staff was very helpful. Excellent job!!! I brought my 2019 Atlas in for routine service. The work was completed in a short time and the staff was very helpful. Excellent job!!! More

Oil change Danielle was able to correct a problem created by a defective oil filter. Catastrofie in my garage. Sent crew to clean up. Sent tow truck to transport Danielle was able to correct a problem created by a defective oil filter. Catastrofie in my garage. Sent crew to clean up. Sent tow truck to transport my car back to service center. Corrected problem and detailed my car as compensation. More

Timely repairs, great warranty coverage, loaner as promised Service provided a detailed explanation of the problem, an accurate estimate of the time-line for repairs, and provided a clean loaner for the duratio Service provided a detailed explanation of the problem, an accurate estimate of the time-line for repairs, and provided a clean loaner for the duration. All work was covered under warranty, and they called a number of times while work was in progress with updates. More

Great experience We always have the best experience, quick service with a smile. We also test drove our next car while our car was being serviced. It was a very effici We always have the best experience, quick service with a smile. We also test drove our next car while our car was being serviced. It was a very efficient experience. More

Great people working there This is my second VW. I've had great experiences with everyone I've met and spoken with. Danielle is who we speak with the most now because of service This is my second VW. I've had great experiences with everyone I've met and spoken with. Danielle is who we speak with the most now because of service. I recomend VW to anyone interested in a new car. More

oil change As always, Coastal VW's service team was lovely. Nick was personable, informative and friendly. The service was completed in a very timely manor. As always, Coastal VW's service team was lovely. Nick was personable, informative and friendly. The service was completed in a very timely manor. I look forward to the next visit. More

Great customer service I always have a great experience with VW coastal in hanover. Great customer service Danielle and her time are fantastic. They are great, fast, and the I always have a great experience with VW coastal in hanover. Great customer service Danielle and her time are fantastic. They are great, fast, and they make you feel like you are part of the VW family. Thank you guys for everything More

Air conditioner Whenever I go to Coastal, everyone is always professional, efficient, very curious and friendly. Ryan always does his best to keep me well informed a Whenever I go to Coastal, everyone is always professional, efficient, very curious and friendly. Ryan always does his best to keep me well informed and gets me in and out as quickly as possible. More