Coastal Volkswagen - Service Center

Delivering on what was promised at purchase time. I was very pleased to bring my recently purchased car in to have a few things taken care of. My gas door was not properly closing upon purchase and a I was very pleased to bring my recently purchased car in to have a few things taken care of. My gas door was not properly closing upon purchase and a new one was ordered. Also, the inspection sticker had failed due to installing a new windshield (a certain number of miles needed to be driven in order for something to check out properly). Also, the "add windshield fluid" light had come on. I made an appt. to have all 3 of these details taken care of and was told it could take a couple of hours. I was pleasantly surprised that all was completed in less than 45 minutes. I was also pleased to see that safety precautions re:Covid were taken and all service personnel were wearing masks. There was a way to maintain social distance outside as well, with comfortable chairs and a picnic table. I was very pleased with my service and look forward to a good working relationship as I continue to drive my 2018 Tiguan. More

The guys were great as usual! I love coming here. They clearly take pride in their work and get everything done in a timely manner. clearly take pride in their work and get everything done in a timely manner. More

great service did and an oil change and tire rotation. great service, great staff. easy to make an appointment and good timing. definitely will be back. Thank yo did and an oil change and tire rotation. great service, great staff. easy to make an appointment and good timing. definitely will be back. Thank you More

60,000 mile service Love this service crew - they were ready for me when I arrived and got the service done quickly while I waited in their safe, social-distance friendly Love this service crew - they were ready for me when I arrived and got the service done quickly while I waited in their safe, social-distance friendly tent just outside. - SD More

The dealership, sales and service are excellent. However, I am leading a brand new Tiguan and the Bluetooth hasn’t worked since owning the car. I am leading a brand new Tiguan and the Bluetooth hasn’t worked since owning the car. More

great customer experience it was a smooth and pleasurable experience from scheduling the maintenance appointment up to and including the pick up and payment of my vehicle. the it was a smooth and pleasurable experience from scheduling the maintenance appointment up to and including the pick up and payment of my vehicle. the oi and filter change and tire rotation were performed as requested More

Service Prompt, helpful and good quality work. We would go back. I am not sure that there is more to say, but this survey wont let me stop until I put i Prompt, helpful and good quality work. We would go back. I am not sure that there is more to say, but this survey wont let me stop until I put in 25 words More

The service team is absolutely phenomenal. Very personable and professional. I’m never left wondering what’s going on with my car, as Ryan takes the time between other customers to keep me updated personable and professional. I’m never left wondering what’s going on with my car, as Ryan takes the time between other customers to keep me updated on the status of my vehicle. However, I did notice some slight damage to my car (non-mechanical) when I brought it in for brakes. I’ve only ever had my car serviced here. I notified Ryan and the other service members and they assured me upper-management would contact me and sort it out. I trust whomever will contact me and sort it out soon enough. Again other than this little hiccup, Coastal Volkswagen has been and will always be my go to for automotive sales and service. More

Great service Dept All the personnel in service have been great. They took care of all my vehicle needs and questions. I will continue to work with Coastal. All the personnel in service have been great. They took care of all my vehicle needs and questions. I will continue to work with Coastal. More

Very helpful they repaired my rear door never over promised, called me after the diagnosis and the repair was exceptional the Quality of the work was perfect as always. promised, called me after the diagnosis and the repair was exceptional the Quality of the work was perfect as always. More