Coastal Volkswagen - Service Center

Hello,After several weeks of non returned calls and Hello, After several weeks of non returned calls and unacceptable responses and no loaner cars available I was not happy with this current visit(s) Hello, After several weeks of non returned calls and unacceptable responses and no loaner cars available I was not happy with this current visit(s). Having a perfectly good and fine running car that could not start due to a faulty keyless ignition button. This situation could and did leave me unable to start or turn off the car for upwards of 3 minutes. Once leaving me stalled on a busy street unable to restart the car putting me in a dangerous situation. I don’t feel the gravity of the situation was felt by the staff of the service department . I finally had to speak with the service manger. Miraculously the “back ordered” part was found in Massachusetts (same state) and as shipped next day. The service manager while helpful in finding the part and getting me an appointment immediately did also not fully realize the situation. I have serviced the car at coastal since it was purchased other than once when I was away and had a service at another dealer. I feel as though the service center seems like they hold all the cards and we are at their mercy. I love my Golf R and take very good care of it. The reason I use the dealership for service as opposed to a private foreign motors shop is the relationship to the service Department which up until recently had been good. Once you purchase a car, service is your only contact with the dealership and a bad relationship will steer you away from futur service and purchases. I am in the market for a new Golf R once they become available again and I question my choice of dealership or even VW and may look elsewhere. I would like to discuss this further but if it is just to hear myself speak I’m not interested. Thank you Jim Pearce As I went to send my response I had to chose Yes or No as to weather I would recommend Coastal’s service. Having this be a yes or no question is not good it should be rated never to definitely with choices in between. I chose yes only because I still plan to utilize Coastal and would not have put this much of my time into this response if I didn’t want the service depart to improve. Had I had a scale to rate if I would recommend the service department, it would have been “ “maybe” More

Great service and awesome communication. Also provided me with a very competitive price for tires and recommended that I have it done before the winter! with a very competitive price for tires and recommended that I have it done before the winter! More

Excellent Service From dropping my car at the service entrance and getting back in my car when it was done everything felt safe and compilant to covid 19 recommendation From dropping my car at the service entrance and getting back in my car when it was done everything felt safe and compilant to covid 19 recommendations. They were respectful of my issue and gave me good advice. Thank you!!! More

No call back Came in regarding a tire issue and was told I needed to replace a brand new tire with less than 1, 000 miles on the vehicle. Had them order a tire an Came in regarding a tire issue and was told I needed to replace a brand new tire with less than 1, 000 miles on the vehicle. Had them order a tire and have yet to hear whether the tire is available. More

Pleasant and courteous, they get the job done and if you have any questions they answer them and if they can't they will find out from someone else. have any questions they answer them and if they can't they will find out from someone else. More

Dealership was clean and it was a good Covid free experience. Staff was attentive and all work that was required was completed. Staff was friendly and knowledgeable experience. Staff was attentive and all work that was required was completed. Staff was friendly and knowledgeable More

Thank you Ryan For getting my oil change and recall done in a very timely fashion. I Appreciate it very much. Kris Thank you for remembering me all the time every time I come in for service. It show me in a very timely fashion. I Appreciate it very much. Kris Thank you for remembering me all the time every time I come in for service. It show me that you do not forgot about all the customers you have sold a car to. More

social distancing and service was good they had set up a tent which was a very good place to social distance. they took just as long as they said to service they had set up a tent which was a very good place to social distance. they took just as long as they said to service More

Another excellent experience with the service department. Andrew is pleasant and communicates well. They were able to replace my radio and get me on my way in a timely manner. Andrew is pleasant and communicates well. They were able to replace my radio and get me on my way in a timely manner. More

Timely, personalized and made me feel kike a true VIP. Great job. Thank you! And because I could not pick up my car till Dunday.. Arrangements were made for me to pick up the car from Dsles on Sunday. Th Great job. Thank you! And because I could not pick up my car till Dunday.. Arrangements were made for me to pick up the car from Dsles on Sunday. Thank you Chris Ryan et al! More