Coastal Volkswagen - Service Center

Efficient and timely Great Service, they explain what is needed. They treat you with respect. They were adhering to the Quarantine parameters. I can't add words, that Great Service, they explain what is needed. They treat you with respect. They were adhering to the Quarantine parameters. I can't add words, that aren't there. More

20K Mile Service Even during a pandemic, Coastal Volkswagen gets the job done in a timely manner. They were polite and accommodating. I will continue to get my car ser Even during a pandemic, Coastal Volkswagen gets the job done in a timely manner. They were polite and accommodating. I will continue to get my car serviced there because I am always satisfied with their work and prices. Highly recommend! More

I’ve purchased many Volkswagen automobiles from this dealership and I have no complaints. Danielle was a great Service Advisor! I am completely satisfied with dealership dealership and I have no complaints. Danielle was a great Service Advisor! I am completely satisfied with dealership More

I went to have my SUV serviced at Coastal VW with a strange issue. Instead of telling me there was no problem, they kept investigating until they were able to reproduce my issue and acknowledge it. Ive strange issue. Instead of telling me there was no problem, they kept investigating until they were able to reproduce my issue and acknowledge it. Ive always had this level of attention with Coastal VW and I’ll keep returning because of it More

Yearly oil change done in timely manner. We were told the car would be ready in 1 1/2 hours and it was. Service staff was polite and very helpful. car would be ready in 1 1/2 hours and it was. Service staff was polite and very helpful. More

Great The service is very professional. I recommend to reduce the number of words. Some clients don't have enough time to do this and this is going to b The service is very professional. I recommend to reduce the number of words. Some clients don't have enough time to do this and this is going to be the last time i will do More

I have been a long time Coastal customer. Excellent sales and service people who go out of their way to make sure I am satisfied. and service people who go out of their way to make sure I am satisfied. More

always excellent service I had an issue with the DEF system in My 2015 VW Passat. I went to fill the windshield wiper fluid and there was some white crystalized fluid leaking I had an issue with the DEF system in My 2015 VW Passat. I went to fill the windshield wiper fluid and there was some white crystalized fluid leaking towards the rear of the motor. It made a mess and was really exacerbated by the belts slinging the mess everywhere. The dealership was closed as it was Sunday night and this was not a good situation. I called VW roadside assistance and I hope i never have to depend on them! Ryan and the Service team at Coastal to the rescue with a free loaner, and they got my wife in the loaner and out quickly so her Monday was not a disaster. When we got the car back I opened the hood to check the detail of the workmanship and it was spot on. Under the hood was spotless and i cannot say enough about these guys...Thank You More

I was extremely pleased with my recent visit. Safety precautions were in place for COVID protection. The service department personnel were very friendly and accommodating. precautions were in place for COVID protection. The service department personnel were very friendly and accommodating. More

Excellent Service & Sales teams I bought my 2012 VW Touareg TDI from Coastal this past October 2019. I previously used Coastal for all of my service needs for my 2011 VW Jetta Sportw I bought my 2012 VW Touareg TDI from Coastal this past October 2019. I previously used Coastal for all of my service needs for my 2011 VW Jetta Sportwagen TDI. Most recently my Touareg was down due to a failed fuel pump, for which Volkswagen of America could not source the parts due to COVID for several months. The Coastal team went above and beyond to take care of me and my family while the vehicle was out of service, and while repairing the vehicle once parts came in. Both Kevin (Service Manager) and Andrew (Service Advisor) were completely understanding of my situation, kept me informed every step of the way, and made sure to address every concern I had about the vehicle. I had my Touareg serviced at a dealer 10 miles closer prior to COVID and had a terrible experience. In fact,, this other dealership told me I needed new brakes to the tune of $1k for the front. I brought the Touareg to Coastal, they put it up on the lift and showed me that I did not yet need new brakes as they were still within specifications. I obtained a price quote from Coastal which was several hundred dollars cheaper and will be having them replace them in the future. I highly recommend Coastal VW if you are serious about properly maintaining your vehicle and want an honest, pleasant, and efficient service department to work with. More