Coastal Volkswagen - Service Center

Ryan in service was excellent! Communication was timely and follow up was great! Online scheduling is easy and convenient. Drop off and pickup was quick and seamless. Thank you! and follow up was great! Online scheduling is easy and convenient. Drop off and pickup was quick and seamless. Thank you! More

So I had a little hiccup this time when I went in for service. I requested an inspection sticker. I left my car registration in the car and waited for my car. Once the technician started my inspection, service. I requested an inspection sticker. I left my car registration in the car and waited for my car. Once the technician started my inspection, we realized I needed a new tire. Long story short, I drove home that day with my new sticker, new tire. It wasn't until the next day that I realized my car registration was missing. No worries, Ryan Getzinger took total responsibility for the mishap, ordered me a new car registration with the DMV, VW paid for it and I was on my way home. At no time did anyone point fingers, it wasn't necessary. Ryan handled the situation, resolved the issue and made sure I was taken care of. Mistakes happen every day, it's how we resolve and fix the problem that makes the difference. Ryan, as usual had my best interest at heart...thats what good customer service is all about. Thanks More

Please stop asking for evaluations every time I have an appointment. I have better things to do with my time. The customer service is low because i hate surveys and questioners. appointment. I have better things to do with my time. The customer service is low because i hate surveys and questioners. More

Brought my new ID.4 in for the two month service. Coastal accommodated my day and time request. The service was prompt as promised and Ryan was very helpful answering my electric car questions. Ve Coastal accommodated my day and time request. The service was prompt as promised and Ryan was very helpful answering my electric car questions. Very pleased. More

Not impressed with this location. Took 6 days fort them to get my registration No k e even called Mri had to contact my insurance company to get my registration No k e even called Mri had to contact my insurance company More

Oil ching ok. Asked if oil chg required notification had been reset was told it had been. In fact it had not been reset. I willow have to go back to dealership to have it re set. This is not the first time been reset was told it had been. In fact it had not been reset. I willow have to go back to dealership to have it re set. This is not the first time this has occured. Don't remember which rep I dealt with so I won't be rating reps. More

Spark plugs were never mentioned during my 3.5-hour tune up— why not??? Front brakes & fuel filter add on services certainly were. According to our records, the following services were recommended, but n up— why not??? Front brakes & fuel filter add on services certainly were. According to our records, the following services were recommended, but not completed, during your last visit on 05-12-2021 12:00:00 AM: spark plugs More

Very helpful and professional . I forgot my coupon for the discount and he helped me get the discount for the service that day. He smiled and said you got it! the discount and he helped me get the discount for the service that day. He smiled and said you got it! More

The Coastal Volkswagen service department gives fast, dependable service on both of my Volkswagens. I wouldn’t think of bringing them anywhere else for service dependable service on both of my Volkswagens. I wouldn’t think of bringing them anywhere else for service More

All were very helpful a a a a a a a a a a a a a a a a a a a a a a a a More