Coastal Volkswagen - Service Center

Had another wonderful experience while leaving my auto at the Service Center Ryan never disappoints the Service Center Ryan never disappoints More

Staff is friendly and approachable, and willing and able to answer any questions and offer guidance as to what services are needed and what can wait. to answer any questions and offer guidance as to what services are needed and what can wait. More

Service was very pleasant, prompt and professional. Pricing came as expected based on their estimates. Enjoyed the no hassle experience. Brought my laptop and comfortably did some work with their Wi-Fi Pricing came as expected based on their estimates. Enjoyed the no hassle experience. Brought my laptop and comfortably did some work with their Wi-Fi while I waited. More

I went to this dealership because it’s convenient for its location and I had been here previously a few times. I had never exactly had a bad experience until this time. I had gone in due to a disturbing nois location and I had been here previously a few times. I had never exactly had a bad experience until this time. I had gone in due to a disturbing noise I noticed and I was concerned for my safety. I knew that I had bought an extended warranty and I knew that I must’ve been covered. It wasn’t until after the technician took a peak that the noise was what I expected. I told the dealership 3 times I had an extended warranty and this should be covered. I was told over and over again that this was not covered, and even the manager could not find what I was referring to. I left the dealership to do some investigation myself. I called customer care and learned that they most likely only saw what the dealership saw for warranty. Except, the customer care rep seemed to have done some more probing to find out what my warranty was not a VW specific warranty, but was sold to me as a 3rd party warranty. The rep told me to circle back to the original dealership I purchased the car from and go from there. In conclusion to that, the dealership I bought the car from originally was not there anymore. There was a different VW dealership in its place, so I decided to give them a call. It wasn’t until the new dealership had actually done some research to find out that the issue actually WAS covered by the warranty and they would be more than happy to actually do my service. I am very disappointed in Coastal VW. I had to spend more time on that was unnecessary for me as a customer to figure out why something I spent thousands of dollars on would not cover an event like this. It seemed that Coastal VW did not want to go through the “hassle” to give the 3rd party company a phone call, in which all they had to do was make a claim through them to have the issue covered. As well as being charged a diagnostic fee which SHOULD HAVE been waived, since the problem was covered under the top of the line bumper to bumper warranty. I had heard many horror stories from people I ACTUALLY know about Coastal VW. But I had never actually experienced a disservice until this happened. Now, when I have to get service done to my car I will need to travel a bit further, but at least I know I will be treated with respect and not lied to. More

Helpful,attentive, kind, awesome, smart, clean, respectful, knowledgeable, professional, communicative, direct, focused on the car respectful, knowledgeable, professional, communicative, direct, focused on the car More

Very friendly and efficient service. great warranty and maintenance package given to new car buyers great warranty and maintenance package given to new car buyers More

Very professional. Very good at explaining problems and recommended solutions. Always curious. Kudos to Ryan and Bruce. Very good at explaining problems and recommended solutions. Always curious. Kudos to Ryan and Bruce. More

It was thought my problem was corrected but it turned out the problem was a short. A replacement module was ordered and installed resolving my problem. Coastal was very understanding and continued to pursu the problem was a short. A replacement module was ordered and installed resolving my problem. Coastal was very understanding and continued to pursue resolution until was totally satisfied. I couldn’t have been happier with either the level of service of the performance of the people involved. More

Outstanding, dealer let me use a loaner as i had my infant with me. Service team was great, car runs great infant with me. Service team was great, car runs great More

I can’t say enough about the folks at Coastal VW. They all go out of their way to make sure I am always completely satisfied. So friendly and genuine. I feel like part of the family. Will never go They all go out of their way to make sure I am always completely satisfied. So friendly and genuine. I feel like part of the family. Will never go anywhere else. More