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Coastal Volkswagen - Service Center

Hanover, MA

4.5
804 Reviews

804 Reviews of Coastal Volkswagen - Service Center

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September 02, 2022

Print and efficient service, very comfortable waiting area with many amenities , comfortable chairs, complimentary water, coffe,tea, tv, wifi More

by Dgilbody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Cruz
Sep 06, 2022 -

Coastal Volkswagen responded

Thank you for your feedback, We are happy that you had a great experience, looking forward in seeing your again at Coastal VW.

August 31, 2022

They have Poor communication, they are not thorough with repairs, and they do not work well with insurance claims. More

by rcgnnjg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Getzinger, Bruce Stenberg
August 31, 2022

The service dept was very pleasant and had me out on time an even fixed an additional issue. More

by aeromanagement
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service tech
Aug 31, 2022 -

Coastal Volkswagen responded

Thank you for sharing your feedback with our team !!

August 25, 2022

Service is impeccable every time I visit. I trust the service staff to get the job done quickly and correctly. More

by stacymorabito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Aug 26, 2022 -

Coastal Volkswagen responded

Thank you Stacy, for your review, We're glad you had a good experience ,and hope to see you again.

August 18, 2022

Everyone at the service department is very friendly and helpful. I I am greeted as soon as I walk in, and my car is taken in immediately. I would highly recommend Coastal Volkswagen! More

by lvkeefe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Aug 18, 2022 -

Coastal Volkswagen responded

Thank you for taking the time to share your feedback with our team, hope to see you again !!

Aug 18, 2022 -

Coastal Volkswagen responded

Thank you for your positive review of our service department ,hope to see you again at Coastal VW !!

August 18, 2022

Team ls overall great. Fast and efficient and don’t have to wait to long to get car into service. More

by Michienzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Aug 19, 2022 -

Coastal Volkswagen responded

Thank you Michienzi, for taking the time to share your feedback with our team !!

August 15, 2022

Very welcoming as well as very professional and attentive in their service department. Look forward to my next service appointment. More

by Dht216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
Aug 16, 2022 -

Coastal Volkswagen responded

Thank you for sharing your feedback with our team !!

August 09, 2022

Work was done in a timely matter and they completed the work as promised. Updated me by text. More

by Amymackenzie4203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Aug 09, 2022 -

Coastal Volkswagen responded

Thank you Amy, for taking the time to share your feedback with our team !!

August 01, 2022

Excellent service provided by all. This dealership has professional friendly and knowledgeable staff. I will definitely return for all of my sales and service needs. More

by caten62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Aug 01, 2022 -

Coastal Volkswagen responded

Thank you for your review, We're glad you had a good experience , and hope to see you again !! Have a good day .

July 31, 2022

When I dropped off the car I specifically told the kid at the desk to have them check the AC that it was not the freon and all they did was put new freon in and charge me $228 for it. Also I asked them to fi More

by bonneylindalee
Recommend Dealer
No
Employees Worked With
Ryan Getzinger, Bruce Stenberg
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