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Coastal Volkswagen - Service Center

Hanover, MA

4.5
804 Reviews

804 Reviews of Coastal Volkswagen - Service Center

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November 05, 2022

The men & women in the service department made quick work on the alignment I had scheduled. Much appreciated. More

by HODING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Nov 07, 2022 -

Coastal Volkswagen responded

Thank you for your review of our service department, We truly appreciate your business, looking forward to seeing you again !!

November 02, 2022

Busy; not focused on customer experience; add-ons. Clean but noisy. Did not return my call. More

by bodhitracks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Nov 03, 2022 -

Coastal Volkswagen responded

Hi - We are disappointed to read your review and would like to learn more about your experience. Could you please contact Ryan, Service manager, to address your concern? Thank you

November 01, 2022

Team was thorough, checked required under 140k and also what’s previously done so not needed. More

by dardinskip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Nov 01, 2022 -

Coastal Volkswagen responded

Thank you for sharing your positive review with our service team , We look forward to seeing you again at Coastal VW.

October 30, 2022

I had 2 problems with my Jetta happen simultaneously called Bruce at Coastal and he had me come in immediately and about a half hour later my car was ready. No one can ask for faster or eternity service More

by LMARCARELLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Stenberg
Oct 31, 2022 -

Coastal Volkswagen responded

Thank you , so much for sharing your feedback with our team , and look forward to seeing you again at Coastal VW ..

October 26, 2022

Great service ! ! No surprise’s when checking out kept me completely updated on service progress. Highly recommend!! More

by Nergnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Oct 26, 2022 -

Coastal Volkswagen responded

Thank you Nergnes, for sharing your feedback with our team at Coastal VW. !!

October 20, 2022

The service team was friendly and professional. The work was done quickly and I was in and out in about an hour. More

by codycats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Oct 21, 2022 -

Coastal Volkswagen responded

Thank you Cody, for sharing your feedback with our team at Coastal VW, looking forward to seeing you again.

October 18, 2022

Easy scheduling the appointment, quick service. Service staff is very professional. Nice and clean waiting area and showroom. More

by kfg1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Stenberg
Oct 19, 2022 -

Coastal Volkswagen responded

Thank you KFG, for providing us at Coastal VW with detailed feedback about our service, We look forward to seeing you again !!

October 16, 2022

The service was great the work was done on time the service representative are professional More

by Tomfin5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Oct 17, 2022 -

Coastal Volkswagen responded

Thank you Tom, for your sharing your feedback with our team at Coastal VW !!

October 06, 2022

The service done was perfect. However, the wait was 2hrs for a simple oil change. More

by jen.hannahmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Oct 07, 2022 -

Coastal Volkswagen responded

Thank you Jen, for sharing your feedback with our team ,sorry the wait was long , hope to see you again !!

October 05, 2022

Awesome service department and I don't usually like dealer service departments. This is my new dealer. I hope their sales dept. is as good as the service department More

by Todd.deluca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
Oct 05, 2022 -

Coastal Volkswagen responded

Thank you Todd, We appreciate your kind words and look forward to seeing you again at Coastal VW !!

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