Coastal Volkswagen | Page 25

Buyer Beware! !! The bad reviews are SOOOO accurate. Now I'm not one to write reviews but I feel like people should know about my experience. I have spent months lo !! The bad reviews are SOOOO accurate. Now I'm not one to write reviews but I feel like people should know about my experience. I have spent months looking for a VW GTI, until I came upon this one at Coastal. Drove the hour and a half to Hanover and went for a test drive. My experience with the salesman Evan was awful. He didn't seem to know much about the car and the issues it had. I enjoy having conversations while driving, however when test driving a vehicle I feel as if salesmen purposely talk so much that you can't focus. I decided I wanted the car but had to talk to my parents about the purchase first. Evan said theres no way they could hold the car even if I put a few thousand down as a deposit. Which is fine. The issue comes in when on that Monday I was going to come in to buy the car. I couldn't get there until 5:30 because I work all day... The salesmen Evan literally gave me anxiety all day saying someone else was coming in 5 and he wanted to buy the car. But I physically couldn't come any earlier because I was AT WORK. I drove as fast as I could to get there and turns out the guy who was supposedly coming at 5 "couldn't make it in." Super unprofessional. I bought the car that night and after that it all went down hill. A week goes by and we hear NOTHING from anyone at Coastal. Evan can't be bothered to answer the phone, nor anyone else at Coastal, nor answer any of the voicemails left. I called almost everyone that worked there one day and not a single person answered the phone. Finally almost 2 weeks later Evan calls and says the car will be ready to pick up. Now the problem isn't that it took so long to get the car, I understand things take time, but the fact that no one can be bothered to answer the phone and update me is widely unprofessional. I get the car on Thursday and the interior still looks like food exploded on the inside, the battery is junk, (car has already died twice),theres a light on the dash and they couldn't even be bothered to fill the car with gas. It's safe to say, take your business elsewhere. More

Fast and courteous service all questions were answered professionally and staff all very nice And dog friendly professionally and staff all very nice And dog friendly More

Your shop is very welcoming and Johnny is an excellent salesman. He followed up with a personal video, classy. salesman. He followed up with a personal video, classy. More

Very professional and super customer service ! I needed a ride back yo my home and then for pick up of my vehicle they set it up with lift which was super helpful I will be servicing my vehicle h I needed a ride back yo my home and then for pick up of my vehicle they set it up with lift which was super helpful I will be servicing my vehicle here More

Best experience I’ve ever had purchasing a car. Our sales rep Johnny Walker had a lot to do with that! Thanks Johnny! Our sales rep Johnny Walker had a lot to do with that! Thanks Johnny! More

The sales people and finance were absolutely the best. Professional and knowledgeable! Easy and pleasant experience getting my new Tiguan! Love the car!!! Professional and knowledgeable! Easy and pleasant experience getting my new Tiguan! Love the car!!! More

Fantastic service team, very quick to respond and answer questions. Thank you for everything. We appreciated the LYFT assistance. questions. Thank you for everything. We appreciated the LYFT assistance. More

My husband and I were very pleased with our experience at Coastall Volkswagen. Not just the Tiguan that I purchased but the people who help us. Especially our salesperson Evan Chochrek. He made us comforta Coastall Volkswagen. Not just the Tiguan that I purchased but the people who help us. Especially our salesperson Evan Chochrek. He made us comfortable and helped us learn all about the car. I would certainly direct someone looking for a car to Coastal Volkswagen. More

They are always eager to help with your issues. Excellent follow making sure all went well Excellent follow making sure all went well More

John Walker was very helpful and knowledgeable when we inquired about turning in our leased Tiguan for a new leased 2023 Tiguan. The process went through smoothly and he answered all our questions. inquired about turning in our leased Tiguan for a new leased 2023 Tiguan. The process went through smoothly and he answered all our questions. More