Coastal Volkswagen

Came up with a fantastic alternative to a situation- saved the day, and made me a very satisfied customer. I’d recommend the guys, and Coastal, again! saved the day, and made me a very satisfied customer. I’d recommend the guys, and Coastal, again! More

Convenient location for me. Pleasant, reliable service. I recently needed a battery replacement, and they fit me in same day. Pleasant, reliable service. I recently needed a battery replacement, and they fit me in same day. More

Their ability to make the process of purchasing a car is second to none! I would certainly use them again! second to none! I would certainly use them again! More

Coastal VW is by far the best customer service in the south shore for service! south shore for service! More

Very knowledgeable and a pleasure to work with! They made the whole buying experience easy and fast. They made the whole buying experience easy and fast. More

Always a pleasure to visit your dealership, staff is very respectful knowledgeable, whether I'm there to purchase a car or just routine maintenance. Chris Ryan ,Always a pleasure to do business with very respectful knowledgeable, whether I'm there to purchase a car or just routine maintenance. Chris Ryan ,Always a pleasure to do business with him, I wouldn't go to anyone else. More

Pleasant and professional staff fit me into their crowded schedule to deal with an emergency situation and resolved the problem quickly and efficiently. Thank you!! schedule to deal with an emergency situation and resolved the problem quickly and efficiently. Thank you!! More

Excellent service, accommodated last minute without an appointment on a very busy afternoon for a replacement for a ruined flat tire to ensure that I was driving safely with a spare. appointment on a very busy afternoon for a replacement for a ruined flat tire to ensure that I was driving safely with a spare. More

Professional and courteous. Said what the problem was and fixed It. Honest, on time and on budget. Said what the problem was and fixed It. Honest, on time and on budget. More

Buyer Beware! !! The bad reviews are SOOOO accurate. Now I'm not one to write reviews but I feel like people should know about my experience. I have spent months lo !! The bad reviews are SOOOO accurate. Now I'm not one to write reviews but I feel like people should know about my experience. I have spent months looking for a VW GTI, until I came upon this one at Coastal. Drove the hour and a half to Hanover and went for a test drive. My experience with the salesman Evan was awful. He didn't seem to know much about the car and the issues it had. I enjoy having conversations while driving, however when test driving a vehicle I feel as if salesmen purposely talk so much that you can't focus. I decided I wanted the car but had to talk to my parents about the purchase first. Evan said theres no way they could hold the car even if I put a few thousand down as a deposit. Which is fine. The issue comes in when on that Monday I was going to come in to buy the car. I couldn't get there until 5:30 because I work all day... The salesmen Evan literally gave me anxiety all day saying someone else was coming in 5 and he wanted to buy the car. But I physically couldn't come any earlier because I was AT WORK. I drove as fast as I could to get there and turns out the guy who was supposedly coming at 5 "couldn't make it in." Super unprofessional. I bought the car that night and after that it all went down hill. A week goes by and we hear NOTHING from anyone at Coastal. Evan can't be bothered to answer the phone, nor anyone else at Coastal, nor answer any of the voicemails left. I called almost everyone that worked there one day and not a single person answered the phone. Finally almost 2 weeks later Evan calls and says the car will be ready to pick up. Now the problem isn't that it took so long to get the car, I understand things take time, but the fact that no one can be bothered to answer the phone and update me is widely unprofessional. I get the car on Thursday and the interior still looks like food exploded on the inside, the battery is junk, (car has already died twice),theres a light on the dash and they couldn't even be bothered to fill the car with gas. It's safe to say, take your business elsewhere. More