Coastal Volkswagen
Hanover, MA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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They were friendly and helpful, didn’t put too much pressure on me to buy, but worked to get me a price I was comfortable with. pressure on me to buy, but worked to get me a price I was comfortable with. More
Bruce & team were very accommodating & able to get my car's brake job done within the time quoted, and without scheduling an appointment. car's brake job done within the time quoted, and without scheduling an appointment. More
5 He was very personable. Had a great easy demeanor. This was the least painful car buying experience have had. He was a rockstar. And funny too!! Had a great easy demeanor. This was the least painful car buying experience have had. He was a rockstar. And funny too!! More
Didn’t know if there would be a loaner or not. Pretty big inconvenience. Need to penalize those who don’t return on time and have a better system for scheduling loaner cars. Pretty big inconvenience. Need to penalize those who don’t return on time and have a better system for scheduling loaner cars. More
I love that they have worked on the tdi for 10 years now. . mostly no issues, when they have arrived they get it covered under warranty when eligible. They mostly make sure I get a loaner as I need to get to . mostly no issues, when they have arrived they get it covered under warranty when eligible. They mostly make sure I get a loaner as I need to get to grandchildren most days. I love Justin to work on my car and they make that happen. I tell Ryan Getzinger I want to drive this car until 500,000 miles , that's the goal...Tim, well it comes naturally to him to be kind, if he doesn't have an answer he gets back to you as soon as he can. I know I've taken longer than I should with him...eek, he is still patient and kind with me. I think he is a polite young man. Tim remembers and goes above and beyond to make things right. I usually have Bruce and Tim most recently, they may be the only ones there I am not sure. I pretty much make sure that when I call with an issue as there has been at least one on going issue, that has been repaired at least 2 times and has been responsible for many trips to the shop. Annnnd Bruce sounds like Ryan and vice, verse so I am not positive always whom I am speaking with on the phone..... lol Overall, I haven't let anyone else touch my vehicle and hopefully I don't have to....prayers for a very long life with this car, we love it and literally have conversations on which vehicle to get if God forbid we need to replace it ever and come up empty every time!!! Sad they stopped them in the USA!!! More
Everyone is always friendly. Justin is very thorough and explains everything that is needed. Service does a good job explaining the receipt and going over charges. I am always ha Justin is very thorough and explains everything that is needed. Service does a good job explaining the receipt and going over charges. I am always happy with Coastal VW. I recommend to everyone with a VW! More
It was such a pleasure purchasing my car from Johnny & Coastal! The process was simple and efficient. Johnny was knowledgeable, accessible and friendly! We would certainly purchase from him and Coastal ag Coastal! The process was simple and efficient. Johnny was knowledgeable, accessible and friendly! We would certainly purchase from him and Coastal again! More