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Coastal Volkswagen
Hanover, MA
1,522 Reviews
Coastal Volkswagen is the #1 VW Dealer on the South Shore and the premiere destination to purchase and service your Volkswagen. Conveniently located in Hanover between the Braintree split and the Sagamore Bridge, we offer competitive pricing and personalized service to the entire South Shore community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,522 reviews
July 26, 2023
Evan was great to deal with. They made the process enjoyable. We’ve bought a vehicle at another Coastal dealership and have had great service there as well. They made the process enjoyable. We’ve bought a vehicle at another Coastal dealership and have had great service there as well. More
by EGB53
Verified CustomerEmployees Worked With
Other Employees :
There was a finance gentleman who was filling in who was very helpful and pleasant.
July 19, 2023
Quick and easy. They made sure they knew why I was there. My visit was a warranty oil change. Comfortable waiting area. Great place for VW service. They made sure they knew why I was there. My visit was a warranty oil change. Comfortable waiting area. Great place for VW service. More
by bgreene50
Employees Worked With
Ryan Getzinger, Bruce Stenberg
July 18, 2023
I had an great experience! I spent a lot of time at a different VW dealer and they were way too pushy. I knew what I wanted when i came to coastal. It was a quick easy sale! I spent a lot of time at a different VW dealer and they were way too pushy. I knew what I wanted when i came to coastal. It was a quick easy sale! More
by joyce.macphee
July 15, 2023
Had an excellent experience working with Johnny. He was knowledgable, friendly, and a pleasure to work with. Went into Coastal just to start looking at options and ended up purchasing their VW Taos He was knowledgable, friendly, and a pleasure to work with. Went into Coastal just to start looking at options and ended up purchasing their VW Taos that we love. If you're in the market for a new car, I highly recommend seeing Johnny at Coastal. It was the most stress-free car purchasing experience we've had. He also went above and beyond to make sure we had the car by the very next day. Thanks again Johnny! More
by Nick L.
Employees Worked With
July 08, 2023
Chris was professional and was able to help find a car that matched my family needs. The process was very smooth and quick. that matched my family needs. The process was very smooth and quick. More
by Eswhitney
Employees Worked With
July 07, 2023
Very nice and tidy dealership, no pressure Johnny Walker was very professional … that’s what I got Walker was very professional … that’s what I got More
by fpgiangrande
July 04, 2023
Friendly and easy to work with! Johnny Walker a pleasure! Easy financing and car clean and ready on time for pick up Johnny Walker a pleasure! Easy financing and car clean and ready on time for pick up More
by audrey_haskins
July 01, 2023
Always perform great service. . staff is pleasant and very helpful. They repaired a leak in my tire at no charge...Great customer service. . staff is pleasant and very helpful. They repaired a leak in my tire at no charge...Great customer service. More
by glennmiller00
Employees Worked With
Bruce Stenberg, Bruce Stenberg
June 29, 2023
I have owned 4 Volkswagens and currently have an Atlas, my first from this dealership. 20K into owning it my airbag light comes on. I bring it in and they tell me I need a module and they have to order the my first from this dealership. 20K into owning it my airbag light comes on. I bring it in and they tell me I need a module and they have to order the part. They order the part and I bring it back in to have it replaced. On my way home from having it replaced the light comes back on. I call them and explain the situation, and they ask me to bring it back in. I bring it back in a few days later upon which they keep it all day, tell me the light never came on (it was on the entire drive there) and never threw any codes so there’s nothing they can do for me. Bring it back in when it comes back on. I was frustrated but went and picked up my car and when I went to pick it up, the light was on as soon as I turned my car on. I left my car running and went back inside and told Bruce. He came out, saw the light and said “well nobody’s here anymore so there’s nothing I can do for you right now and I have no loaners so you’ll have to bring it back another time.” I was furious but left to go home. On my way home I got a call from Ryan the service manager, he apologized and promised to make it right. Offered to come pick up my car, give me a loaner, and drop my car back off to me all repaired, as well as a few other things to “make it right.” I hesitantly agreed and we left it at he would call me when he had a loaner available. Fast forward 2 weeks and it’s been radio silence, so I call to check in. Bruce again. He tells me Ryan’s on vacation for the week, but I’m at the top of the list and he’ll have Ryan call me when he returns from vacation. 2 more weeks go by and nothing again. At this point I’m so frustrated I can’t even be bothered to deal with them so I call a family member who works for a dealer an hour plus from my house. She agreed to take a look for me. Her dealership looked at it and within 5 minutes knew what the problem was because there was a company wide bulletin issued in March put out on it that comes up when you run the car. Additionally, my car had stored codes from the airbag light coming on and off both new and old. And lastly, the airbag module Coastal claimed to have replaced, was never in fact replaced, it was the original still in my car because they are marked by the manufacturer. The lies, blatant lack of customer service and the lack of follow up or even intention to “make it right” for a loyal VW customer is wild to me. What awful business. More
by tess_mcmanus
Employees Worked With
Ryan Getzinger, Bruce Stenberg
