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Coastal Volkswagen
Hanover, MA
1,522 Reviews
Coastal Volkswagen is the #1 VW Dealer on the South Shore and the premiere destination to purchase and service your Volkswagen. Conveniently located in Hanover between the Braintree split and the Sagamore Bridge, we offer competitive pricing and personalized service to the entire South Shore community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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September 09, 2011
I have never imagined or thought it was possible the type of professional service I received as a young women that I received at Coastal Volkswagen in Hanover. Finally a car place that understands young wo of professional service I received as a young women that I received at Coastal Volkswagen in Hanover. Finally a car place that understands young women and does not try to take advantage of them. Courtesy, professionalism, no high pressure sales tactics, it is about time quality dealerships become the norm. I was still skeptical when I first drove to Coastal Volkswagen in Hanover but from the minute I was greeted, through the process of the sale and until the end, I could not believe how nice everybody was and how smooth everything went. From the get go I got this satisfying and comforting feeling, and it got better as it went on. This being a new dealership and me being a young women I was anticipating them to be praying on my arrival, but I was wrong they truly treated me as valued and important customer. Much to my surprise they provided me a car fax and a Kelly bluebook value printout on my Dodge Neon, with out me even having to ask. I now understand that the purchase of a new car as a women is not awful or degrading as they were in the past! The new car manager, Jay, played a big part in making this deal happen. He was kind and made me feel just as valued as anyone else, And I truly appreciate that! I will be loving my 2011 VW Jetta for years to come and when I am ready for a newer model I will be right back at Coastal Volkswagen in Hanover for Jay and Bens outstanding service and reinsurance. More
by Heathersingleton
Employees Worked With
Jay and Ben, Ben Webber
August 23, 2011
DONT EVER GO HERE. Customer service is terrible. Before going in to the dealership to look for a new car I called. The person on the other end could not have been less interested and couldn't get me off th going in to the dealership to look for a new car I called. The person on the other end could not have been less interested and couldn't get me off the phone fast enough. I went in anyway hoping the service would be better in person. Boy was I wrong. I worked with a sales guy who knew absolutely nothing about volks wagens, test drove a car and was sent home to retrieve my current car to get appraised. When I returned I was told by the sales guy the manger couldn't be bothered to appraise my car or write up the numbers for the car i was looking at. Unless you enjoy wasting your time and talking to rude, arrogant, and unknowledgeable people go the extra distance another VW dealership. oh and ladies don't even bother setting foot here they will treat you like a joke. More
by katijane
Employees Worked With
Jeff
