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Coastal Volkswagen

Hanover, MA

Overview
Employees
Reviews
Vehicles
4.6
1,530 Reviews
Coastal Volkswagen is the #1 VW Dealer on the South Shore and the premiere destination to purchase and service your Volkswagen. Conveniently located in Hanover between the Braintree split and the Sagamore Bridge, we offer competitive pricing and personalized service to the entire South Shore community.
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1 Saturn Drive

Hanover, MA

02339

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Showing 1,530 reviews

December 18, 2023

Poor customer service! Make sure you have a mechanic look under car before you buy!! Won't help pay the cost of any files that need to be done, even if it's less than a wee More

by tootyfrooty12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Letorney
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2023

Dealership sells manufacturer buyback vehicles at retail rates similar to vehicles with clean titles - buyer beware and do your own research! More

by kbjr217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 11, 2023 -

Coastal Volkswagen responded

We are disappointed to see this review. The customer was aware that the vehicle purchased for thousands of dollars below market value was a manufacturer buyback. The transaction was at the height of the used car market post-covid and the vehicle represented a significant value. Coastal stands by our sales practices and commitment to transparency.

December 06, 2023

Josh was very friendly, kind and knowledgeable. I felt like he was being honest with me, not just trying to increase the cost of the invoice/service. More

by Andrea M.
Recommend Dealer
Yes
Employees Worked With
Josh
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Dec 07, 2023 -

Coastal Volkswagen responded

Thank you Andrea M. for sharing your positive feedback with our team at Coastal VW. We truly appreciate your business.

December 06, 2023

Exceptional service! Processional! Always completed on time and the first time! The dealership is always clean and friendly staff More

by kfg1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Stenberg
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Dec 07, 2023 -

Coastal Volkswagen responded

Thank you kfg1030, for sharing your experience with our service team at Coastal VW. We look forward to working with you again in the future.

December 05, 2023

Once the back-ordered part arrived the service department was very attentive and ensured that we were satisfied with the repair More

by hbarnet
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Ryan Getzinger
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December 05, 2023

Great. All my issues were taken care of Everything on my car was fixed and handled More

by alshadwell
Recommend Dealer
Yes
Employees Worked With
John and Bruce
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Dec 05, 2023 -

Coastal Volkswagen responded

Thank you alshadwell, for your feedback of our service team at Coastal VW, We truly appreciate your business and look forward to seeing you again.

December 05, 2023

Johnny Walker was a very helpful sales associate. He took the time to listen to what I wanted and matched me up with a great VW Atlas CrossSport. He explained all of the features when I picked up the More

by cageymom
Recommend Dealer
Yes
Employees Worked With
Johnny Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Coastal Volkswagen responded

Thank you cageymom, We're glad you had a good experience working with Johnny and our team at Coastal VW, Enjoy your new Atlas cross sport !!

December 04, 2023

Great customer service and I can always be sure that the work done is top shelf More

by alexanderpaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Knudsen, Ryan Getzinger, Bruce Stenberg
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Dec 05, 2023 -

Coastal Volkswagen responded

Thank you alexanderpaine, for sharing your feedback with our team at Coastal VW, We're glad you had a good experience, and look forward to working with you again .

November 30, 2023

Ryan, Evan, Joe and Jerry were so helpful in helping me find the right car. More

by deirdreconroy219
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Ryan Getzinger
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Nov 30, 2023 -

Coastal Volkswagen responded

Thank you deirdreconroy219, We're glad you had a good experience working with our team at Coastal VW.. We look forward to seeing you again in the future.

November 30, 2023

Great workmanship and on time service. Worked on brakes. Front and back. Quality job. Was done at a speedy time while waiting. Thank you. More

by chris@thedogscoop.com
Recommend Dealer
Yes
Employees Worked With
Bruce Stenberg, Bruce Stenberg
Report | Print
Nov 30, 2023 -

Coastal Volkswagen responded

Thank you chris@thedogscoop.com, for taking your time to share your experience with our team at Coastal VW,

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