Coastal Volkswagen

I usually hate buying a new car. They made the experience palatable. I felt I could trust that they wanted to help us get what we were looking for at a good price. I will definitely be back, and I will ask palatable. I felt I could trust that they wanted to help us get what we were looking for at a good price. I will definitely be back, and I will ask for Ben by name! Great service, trustworthy people, worthy of my business! More

I recently just purchased a 2012 Volkswagen Tiguan from Coastal Volkswagen in Hanover. Terrence Sterbenz was the associate who helped me out. He did an outstanding job, from finding me the perfect car that Coastal Volkswagen in Hanover. Terrence Sterbenz was the associate who helped me out. He did an outstanding job, from finding me the perfect car that I wanted, all the way to negotiating with my parents. He was very fair, and I could tell that he actually wanted to help me get the car I wanted. He wasn't just trying to push the dollar. Also, unlike most car salesman, he was not overly pushy and demanding. He made the experience pleasant for me. Thank you Terrence!!!! I would recommend anyone to Terrence, and the next time I buy a car, I will most definitely go back to him! More

I am very pleased with my recent purchase with Coastal VW. I was able to browse around the lot without being pounced on immediately which I really appreciated!!! Everyone was down to earth and very easy t VW. I was able to browse around the lot without being pounced on immediately which I really appreciated!!! Everyone was down to earth and very easy to deal with. I didn't feel pressure to buy, like most other dealerships. Terrence worked with me to make sure we got to a price that I was comfortable with. I was in my "new" car the very next day! They also took care of all the running around for insurance, titles, etc. and Ron was able to get me a great rate for my loan. I would definitely recommend this dealership! Thanks again! More

I had been to several other dealerships looking for a used Jetta. I was so annoyed by them because they looked at me as a 23 year old girl trying to buy a car for the first time, so they didn't take me s used Jetta. I was so annoyed by them because they looked at me as a 23 year old girl trying to buy a car for the first time, so they didn't take me seriously. I had called Coastal on a Monday to see if the car was available. The woman on the phone was very polite and told me it would take 45 minutes to move the car over from another location.This was fine by me because I was at least 45 minutes away in Bourne. I was so impressed when I arrived to this dealership. Matt Carle, was the salesman I had dealt with and he was so professional and fun from beginning to end. He answered each and every question I had, and showed me how the car worked inside and out. He made the whole buying process fun which not many people can say about buying a car! After I decided I wanted to pursue purchasing the vehicle, Sean Callis came over and sat down with us eliminating the salesman from running back and forth "trying to work out a number with the manager". After we compromised on a price, I explained to them that I had been working a lot and didn't have a lot of time to sign papers. Matt assured me that would be taken care of, and he actually brought the papers to my work so I could sign them! I was truly impressed with this because I work at least 45 minutes away from the dealership! Needless to say, I am so impressed with this dealership and will definitely be returning in the future! Thank you Matt, Sean, and the whole Coastal team, you guys are truly exceptional! More

I have had poor experiences as a woman in dearler ships. With Matt I gained knowledge and was truly listened to when I said what I was looking for. They have checked in with me since my purchase and have n With Matt I gained knowledge and was truly listened to when I said what I was looking for. They have checked in with me since my purchase and have not tried to push me into anything. I will be driving from the Cape to Coastal in Hanover to have my car serviced due to the manner in which I was treated. I highly recommend Matt and Coastal for your next purchase! More

My experience at Coastal was AMAZING! I went in thinking this would be a typical dealership with lots of pressure and I found that I could not have been more wrong. From start to finish Matt treated us wit this would be a typical dealership with lots of pressure and I found that I could not have been more wrong. From start to finish Matt treated us with respect and was genuine. We sat down and discussed what I needed out of a vehicle. We found the perfect jetta and went for a test drive. The Sales manager Sean greeted us upon our return to see how our experience was going so far and promised us a great deal which we got! I would recommend Coastal to anyone looking for honest, friendly service and a great deal! Thank you! More

Terrence Sterbenz was my sales consultant and let me say, I am extremely impressed with his customer service skills and product knowledge. Terrence answered every possible question I could think of and even I am extremely impressed with his customer service skills and product knowledge. Terrence answered every possible question I could think of and even intuited one's that I had missed. He took time to walk me through the car's features, step by step and maintained a pleasant, upbeat attitude the entire time...even after the purchase was sealed. Terrance worked to get me the price I needed and before I knew it, I was driving off the lot with my new VW Beetle. In addition to this, both Ron (finance) and Sean (manager) assisted in finalizing the deal, making it all a seamless transaction. The dealership is sparkling clean and has a team oriented staff which caters to the needs of their customers. And let me add that the excellent service continues even now, which shows me that its not simply the sale of the vehicle which matters to Coastal, but continued customer satisfaction as well. This dealership is both friendly and professional, with Terrance's presence at the center of it. Great experience! More

Coastal went above and beyond my expectations. You know you're treated with respect when you don't have to fight for the price you want! They made it very easy to get into my new Tiguan. I highly recommend you're treated with respect when you don't have to fight for the price you want! They made it very easy to get into my new Tiguan. I highly recommend this dealership simply because your treated like an individual, rather than a statistic. THANKS Terrence, Sean, and the whole team! More

Absolutely the best dealership and dealer! This was my 3rd purchase from both the dealer and dealership! I drove over 100 miles and 2 hours just to get there because I have the utmost respect and confide 3rd purchase from both the dealer and dealership! I drove over 100 miles and 2 hours just to get there because I have the utmost respect and confidence for their services & prices! Worth the trip from anywhere! More

Terrence is a good guy, unlike most car salesmen. I got the perfect car for my budget. He wasn't pushy. My only complaint is that my dog somehow keeps rolling up the window on his head lol. the perfect car for my budget. He wasn't pushy. My only complaint is that my dog somehow keeps rolling up the window on his head lol. More