Coastal Volkswagen

Coastal VW was a pleasant experience. Sean and Ben treated me well and did not push or overbear the buying process. When I asked questions, they were upfront with me and told me the truth. Overall I w treated me well and did not push or overbear the buying process. When I asked questions, they were upfront with me and told me the truth. Overall I would recommend this dealership to friends and family and would suggest to work with Sean and Ben. Thanks guys for a great experience! More

I have never have had a better car buying experience. Working with Terrence Sterbenz (sales consultant)and Ron Singer (finance manager) was great, they were very professional. It was nice not to have to Working with Terrence Sterbenz (sales consultant)and Ron Singer (finance manager) was great, they were very professional. It was nice not to have to deal with the high pressure approach which i have encountered at other car dealerships. Terrence actually drove my car down to Rhode Island for the registration and the deilvery of my new VW Passat. I highly recommend Coastal Volkswagon to anyone looking for a new or used vehicle. Roy Charles Norden Jr. Providence, Rhode Island More

I have owned 15 cars in 50 years of driving. This is about the smoothest transaction I have had in the past 25 years. No games, polite negotiations which resulted in happy seller and contented buyer. If about the smoothest transaction I have had in the past 25 years. No games, polite negotiations which resulted in happy seller and contented buyer. If I needed another VW I wold come here 1st. More

Great buying experience with no BS. My buying experience was Pressure free with no bait and switch sham scam seen at other dealers. I Purchased a 2013 Passat and I would recommend Coastal and Ben Webber to was Pressure free with no bait and switch sham scam seen at other dealers. I Purchased a 2013 Passat and I would recommend Coastal and Ben Webber to any buyer looking for the car they want at a fair price. More

I went into coastal thinking I had very little chance of getting a new car. My current lease was way over the miles and still had over a year left. Ben and Ron made it simple and fast and I didn't have to c getting a new car. My current lease was way over the miles and still had over a year left. Ben and Ron made it simple and fast and I didn't have to come up much money up front. Great experience! More

The crew at Coastal Volkswagen were very helpful and friendly. I would recommend highly them to anyone thinking about buying or leasing a new VW. friendly. I would recommend highly them to anyone thinking about buying or leasing a new VW. More

10/9/2013 Coastal VW Richard Walker 1 Saturn Dr 10/9/2013 Coastal VW Richard Walker 1 Saturn Dr Hanover MA 02339 re: Great Dealership! Dear Richard, Just a quick note to tell you 10/9/2013 Coastal VW Richard Walker 1 Saturn Dr Hanover MA 02339 re: Great Dealership! Dear Richard, Just a quick note to tell you that my 12,000 mile road test of your VW dealership is A+. I enjoy my 2013 Touareg TDI but most importantly you have a staff in Hanover that you should be most proud of. I have regular contact with Matt and Stan in service, Ron in the office and John / Sean and Ben in sales. All top notch as well as the folks behind the scenes that make the wheels turn from parts to bookkeeping to courtesy shuttle drivers. Please recognize them all for that. Your associates are well versed on their products (John and Ben), progams (Ron) and service (Matt and Stan) and are the best I have worked with in decades. On each visit I learn more about my vehicle and I really feel part of the Coastal VW family as your team works hard to always me feel welcome. As an earned result, I recommend Coastal VW to my friends and relatives creating new sales with new customers. In this day and age of customers quick to point out fault, I on the other had want you to applaud your team for loving customers, even after the sale—that what it is all about. Best Wishes with your new dealership Richard! Sincerely, Brad White More

Ok this is a long but thorough review of my experience at Coastal VW. TLDR; They are the best, start and end your car buying here, or if you like comedy go somewhere else first and watch the clowns at the o Coastal VW. TLDR; They are the best, start and end your car buying here, or if you like comedy go somewhere else first and watch the clowns at the other “dealerships” jump through hoops just to get a sale. Coastal is about making a customer happy….bottom line. After a few weeks of research and number crunching my wife and I started our Labor Day weekend car search on Friday night. We went to a couple dealerships on the automile but it was dark and late and there were not many salespeople around to help us. We were blood in the water with no sharks. Saturday morning we got up and went on the search again. This time we stayed local to south shore. Our first stop was a mall of autos in Weymouth. Well we got our first glimpse of a terrible movie “car salesperson.” This person had all the bad jewelry, this person also stated that they had been driving the Murano we were going to test drive around for 2 weeks and were going to love it because it had navigation and it felt like luxury. Well we got in the car and wouldn't you know it, no navigation and the salesperson didn't know it did not have a standard key, but a keyless entry FOB that fit into an “ignition”. Now I am no rocket scientist but if I drove a car for 2 weeks I would certainly know about the ignition and that there was no navigation. I knew right there we were not going to buy from here. We moved our search to Coastal VW. When we got on the lot there was no pressure from the sales team. We looked and saw the CR-V we wanted to test drive. We went inside and were greeted by Terrance. We sat with T-Bone for a few minutes and then we were on our way. Terrance is just a normal guy. No cheesy sales talk, no bad jewelry, just a funny, polite, well-informed guy. We loved the car and purchased it. They did a great job cleaning it and transferring the registration so we could drive it home that day. Ron did a great job getting us finance and walking us through the paperwork. This place is awesome and I will buy every car from them. I have recommended them to all my friends and family and now I do the same to you. Go there and you will be happy. More

I have now recently purchased 4 cars - this was hands down the best experience I have ever had buying a car. I came in for a test drive, discussed the price I found online via SpeedBilly and TrueCar, whi down the best experience I have ever had buying a car. I came in for a test drive, discussed the price I found online via SpeedBilly and TrueCar, which was agreed upon right away. Within minutes, the paperwork was done and keys were in hand. Ask for Eben or Sean for great service More

Found this dealership from Cars.com and they had the exact car in stock that I wanted. I was hesitant about going to the dealership because it was over an hour from me. I decided the price and the rev exact car in stock that I wanted. I was hesitant about going to the dealership because it was over an hour from me. I decided the price and the reviews were good enough to make the trip. I'm glad I did! I entered the dealership and was greeted by Terrence Sterbenz. I told him why I was there and he helped me right away. He brought the car I wanted to buy around for a test drive. He asked me something no other salesperson has ever asked me before, "Do you mainly drive in town or on the highway?" I thought this was incredibly thoughtful because he was going to tailor my test drive based on what roads I normally drive on. I answered "In town," and he had a perfect route in mind. During the test drive, I decided to quiz him on the car I wanted because after researching it for over a year, I pretty much knew everything about it. I was pleasantly surprised to learn that he was very knowledgeable and aced my quiz. After a great test drive I knew I wanted the car. He made everything very easy to understand and the process went smoothly. My main concern was buying a car out of state but he assured me he would take the time to drive the car to my town hall to finish the registration process. I thought this was very nice of him, considering he would be driving for a minimum of 3 hours that day. I was then brought to the office of the finance manager, Ron Singer, to finish up the paperwork. In my experience, this is the part I would normally dread of the whole car buying process. To my surprise, Ron was a delight to work with. He didn't try to up sell me or pressure me whatsoever. He was straight forward, and explained everything that I needed to know. I gave this dealership a 5 because of how easy it was to buy the car I wanted at the price I wanted. I would recommend this dealership to anyone who wants to buy a new or used car. More