Coastal Volkswagen

False Advertising & Deceptive Mailed Invitations to Trade-in Coastal VW of Hanover, MA sent me a mailing stating a trade-in value for my 2001 Passat station wagon. They had serviced my car in the past and were Coastal VW of Hanover, MA sent me a mailing stating a trade-in value for my 2001 Passat station wagon. They had serviced my car in the past and were familiar with the condition and value of the car. When I went into the store, it turned out that the mailer was false and not specific to my car as implied. The trade-in value that the VW flyer gave for my car was $2660. In the dealership they wouldn't pinpoint a trade-in price. They just did fancy math to quote a price for a Jetta. I pressured them to disclose the trade-in value they used in their calculations. Finally the manager came up with a trade-in value of $1000. Persistent predatory marketing material sent via USPS is their M.O. I specifically told the manager Sean to remove me from his mailing list. He has not respected my request. I still get Coastal VW junk mail ie false advertising. What really puts this dealership at the bottom of the barrel is that they turned nasty and condescending to me when I could not make a deal. I was counting on the higher trade-in value stated in the mailer to stick within a budget. They were friendly and respectfully until they realized that I could not make a deal with them. Yet it was Coastal VW who sent me false advertising to get me to come into their dealership- I wouldn't have gone there to be humiliated by Sean and Ben if they hadn't sent me their predatory marketing mail. More

Easy Experience We just bought a new Jetta from Terrence at Coastal VW. We were torn between the hybrid and the tdi and Terrence took the time to explain the pros and We just bought a new Jetta from Terrence at Coastal VW. We were torn between the hybrid and the tdi and Terrence took the time to explain the pros and cons of each option. Ultimately he helped us to decide that the tdi was the right move for us. We've had the car for a few days, driven about 120 miles and the fuel tank still says FULL! We defintely made the right move! More

satisfying experience We were very pleased with the service we received at Coastal. We especially appreciated the time and the attentiveness Terry spent to make sure we un We were very pleased with the service we received at Coastal. We especially appreciated the time and the attentiveness Terry spent to make sure we understood some of the new features on our Beetle. More

Excellent experience I landed at Coastal VW, Hanover in a week after landing in the US. Coming from outside the US, I opted for their foreign program. Amazingly it was exe I landed at Coastal VW, Hanover in a week after landing in the US. Coming from outside the US, I opted for their foreign program. Amazingly it was executed very smoothly and all throughout Coastal was in contact transparently sharing updates on the process and helped me to get through the process. The experience was very pleasant. More

Painless Very quick and easy inquiry/chat/appointment procedures online. Upon arrival, Terrence was ready to go and we were able to test drive the car, apprais Very quick and easy inquiry/chat/appointment procedures online. Upon arrival, Terrence was ready to go and we were able to test drive the car, appraise a trade-in, discuss options and strike a deal in under an hour. I am very happy with this experience and would recommend this dealership to everyone. More

It was a pleasure to do business with Coastal VW I could not be more pleased with my recent experience at Coastal. I was skeptical that Coastal would take a non-Volkswagen vehicle as a trade and Sea I could not be more pleased with my recent experience at Coastal. I was skeptical that Coastal would take a non-Volkswagen vehicle as a trade and Sean immediately put me at ease. In short order, we had negotiated a better deal than I had been offered at my SUV's manufacturer's dealer! Also, being new to the particulars of leasing, I arrived at Coastal with many questions. Happily, my inquiries were answered frankly and with the utmost professionalism. Every employee that I encountered at Coastal (including Ron) left me feeling informed and empowered. Finally, Terrence spent considerable time educating me on the 2014 Beetle that I am now driving. He's an expert and great at what he does! I don't recall ever feeling so at ease and like I had fun at a car dealership before, but I did at Coastal. I abolutely love the car and am totally satisfied with the service I got. I will look forward to bringing my car to Coastal for all my maintenance needs. More

If you are looking for excellent customer service, friendly,considerate, and understanding staff then coastal VW is the place to go for your next car leasing or purchasing experience. I had done some friendly,considerate, and understanding staff then coastal VW is the place to go for your next car leasing or purchasing experience. I had done some research on the Tiguan before I arrived and was impressed with the car. However after working with Terrence I was convinced this was the car for me. Terrence was so friendly and patient in explaining everything about the car, he put me at ease immediately. I visited the dealership twice, once for a test drive with Terrence and the second time by myself. I was very surprised that I could take it alone and he said to take my time so I could get to know the car and how it performed. That definitely impressed me! I never felt any pressure from Terrence and that is a rare commodity in a car salesman. Oh I forgot to say that my dogs were with me both times and they were allowed to come on the test drives with me. Any dealership who embrace my enthusiasm for dogs definitely gets points. Terrence and Steve (finance) worked miracles to get me a price I felt comfortable with, bought me out of my Ford lease, and everything ran seamlessly. I could not have asked for a better experience. A final example of Terrence's ability to go the extra mile was when he sat with me to do an online form with the RMV to change my MT license to MA. Something he clearly didn't have to do! I wholeheartedly endorse Coastal VW, and Terrence Sterbenz for your next car buying or leasing experience. More

I had an excellent experience working with Terrence at Coastal VW. When the model I was looking for was not available, Terrence quickly came up with an excellent alternative which I ended up purchasing. H Coastal VW. When the model I was looking for was not available, Terrence quickly came up with an excellent alternative which I ended up purchasing. He was very easy to work with and made the process very easy for a first-time car buyer. I appreciated his hard work and am very happy with my purchase. More

My husband and I purchased a Beetle convertible. Terrence was knowledgeable, interested in answering all our questions and FUN! After we test drove the car he ensured we had all the info we needed to make th was knowledgeable, interested in answering all our questions and FUN! After we test drove the car he ensured we had all the info we needed to make the purchase. We drove our new VW Beetle home that day. The whole process was seamless and enjoyable. Thank you, Terrence - love my new VW! More

Over the years I have purchased many new and used vehicles, but rarely have I had such a pleasurable experience as I had with Coastal Volkswagen. The staff was extremely professional and Courteous. vehicles, but rarely have I had such a pleasurable experience as I had with Coastal Volkswagen. The staff was extremely professional and Courteous. Coastal Volkswagen came through with all that was promised and delivery was as smooth as silk. My only regret is that I do not live closer to the dealership, and unfortunately will not be able to use them for any service my vehicle may require. I would highly recommend Coastal Volkswagen to anyone who is looking to purchase a new or used car. More