Coastal Volkswagen

Terrible customer service I purchased a 2015 Golf at Coastal. I noticed when I got home that the front bumper was damaged and had to be replaced. Don't know how they didn't no I purchased a 2015 Golf at Coastal. I noticed when I got home that the front bumper was damaged and had to be replaced. Don't know how they didn't notice damage because it was inches away from license that they applied to bumper. Along with bumper repair I was also promised an inspection sticker and wheel lock key that did not come with car. When I went to picked up car the repair was done but no sticker or key. They offer lots of promises over the phone that everything will be taken care of and it isn't. More

Coastal Volkswagen is Five Star! After meeting Terrence Sternbenz I knew he was an exceptional sales person who would fulfill my needs and did exceed my expectations. This is the best After meeting Terrence Sternbenz I knew he was an exceptional sales person who would fulfill my needs and did exceed my expectations. This is the best car buying experience in the last ten years. I will definitely recommend Coastal Volkswagen to my family, co-workers and neighbors. Thanks Terrence!! More

2015 Jetta Terrence was exceptional. The service I received at Coastal VW is the reason me and my family will purchase a car from them again. I strongly recomm Terrence was exceptional. The service I received at Coastal VW is the reason me and my family will purchase a car from them again. I strongly recommend visiting Coastal VW if you're in the market for a new vehicle. More

2015 Golf Terrence Sternbenz was our dealer. He was knowledgeable and low-key. We worked out an agreement in a reasonably short time. We are pleased and will do Terrence Sternbenz was our dealer. He was knowledgeable and low-key. We worked out an agreement in a reasonably short time. We are pleased and will do more business with Volkswagen Coastal in the future. More

Outstanding! Hands down, the best experience I've ever had buying a car!! I can't say enough about Terrence and Sean! These two went above and beyond to get me in Hands down, the best experience I've ever had buying a car!! I can't say enough about Terrence and Sean! These two went above and beyond to get me in the car I wanted. Terrence was very knowledgeable, honest and to the point. Couldn't have asked for a better salesman. Thank you Coastal VW for a positive and hassle free car buying experience!!! More

Terrible Experience Very frustrated with the quality of this dealership. Sold my daughter a used Nissan with a 2 month warranty. Less than 2 weeks later she returned as t Very frustrated with the quality of this dealership. Sold my daughter a used Nissan with a 2 month warranty. Less than 2 weeks later she returned as the car was shaking terribly on braking. Rotors were very bad. Would not honor the warranty as "brake rotors are not a safety issue". Are you kidding me!!! Anyway they charged her 300+ dollars for the new brakes when they new they were bad when they sold her the car. A tough lesson for my daughter (age 23) in dealing with slippery car people. Just want to make sure others are forewarned and advised to take their business to more reputable dealerships. These folks are thieves More

Great experience buying a new car I hate buying cars, but my experience at Coastal VW was just easy and stress free. Never felt like it was a game or that I was under any pressure. Fin I hate buying cars, but my experience at Coastal VW was just easy and stress free. Never felt like it was a game or that I was under any pressure. Finance process was the same. Both Ben and Eddie were just great and everything just felt straightforward and simple. Would definitely go back and would recommend to friends. More

Great experience I was referred to Coastal VW by a neighbor. It was my first time leasing a new car and I was very surprised by how easy it all was. I will definitely I was referred to Coastal VW by a neighbor. It was my first time leasing a new car and I was very surprised by how easy it all was. I will definitely be sticking with them once the lease is up and will be recommending them to any friends who are in the market for a car. More

BEST car buying experience BEST car buying expereince I have ever had. No pressure, everyone was incredibly friendly and helpful. Matt, Sean and Eddie are all top notch at their BEST car buying expereince I have ever had. No pressure, everyone was incredibly friendly and helpful. Matt, Sean and Eddie are all top notch at their jobs. I got en email quote for a car that was incredible and then when I go there to test drive, they gave me an even BETTER price! I will recccommend them to everyone and I will be back for my next vehicle purchase More

You'll be treated with fairness I dreaded the thought of buying a new car. The idea of walking into a room full of salesmen and "playing hardball" was one of the last things I wanted I dreaded the thought of buying a new car. The idea of walking into a room full of salesmen and "playing hardball" was one of the last things I wanted to do. But I did my research, grabbed my bf for moral support, and headed to Coastal VW. I can't stress enough how unexpectedly pleasant the whole experience was. Matt was friendly, genuinely interested in what I would be using the car for, and had Jeopardy-like knowledge about every VW model. When I test drove the car that I subsequently purchased, I noticed a minor shimmy, which concerned me tremendously. Matt assured me that if that was the car I wanted, the shimmy would get taken care of, no question. I test drove the same vehicle in a different color to make sure that the shimmy wasn't just "how the car drove," Matt in tow the whole time. When it came time to negotiate, there was no stress. I knew what a fair price for my trade-in was and I knew what a fair price for the car I was buying was. There was no haggling, just a fair counter offer. I accepted, signed the paperwork, and picked up my car the next day after the shimmy was fixed. I highly recommend Coastal. More