Coastal Nissan - Service Center

I had a terrible service experience at this dealership and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or acknowledged receipt of my email...a continuation of the poor service and the "I don't care" attitude you'll get at Coastal Nissan. I spoke with the service technician on the phone and advised I would call him back within 30 minutes to authorize any of the work quoted. After an hour of attempts to reach him- all attempts were received by me being dumped into voicemail- I left a message on the machine. Following leaving the message, I again called back and was told by the front desk that they were "too busy" to get him on the phone but they assured me he checks voicemail frequently. Almost two hours later, I arrived to the dealership to find the technician and another employee standing in the service bay laughing and talking. I should note, the service bay was completely empty. When I approached him about my car and about the message I left him, he advised me he had not "had time" to check his messages. When I voiced my frustration with him and my impression of him standing around laughing with co-workers while I had been waiting for a response, he quickly snapped at me and told me he had been "too busy" all day and I needed to "calm down". When I told him to "drop his attitude" he smart mouthed me and walked out of the shop. I would never treat a customer like the service technician treated me. Not only did he not respond in a timely manner to my attempts to reach him, in fact he didn't respond at all, but he also was rude and belligerent rather than apologizing and attempting to fix the situation. I will not be bringing my car back to there; it will be worth the extra drive for me to go to Quincy than to deal with their rude and delayed customer service. More

I brought my Pathfinder to a local shop and they told me I needed a new radiator and quoted me over 1000.00 I called coastal spoke with Butch and he etold me they are way out of the park on pricing and get I needed a new radiator and quoted me over 1000.00 I called coastal spoke with Butch and he etold me they are way out of the park on pricing and get the vehicle to coastal for 2nd opinion.I am glad I did the price was way cheaper it was free still under warranty I even did my brakes and service check there and I still was under 1000.00.Thanks Butch and the entire Coastal Guys. More

Trying to get warranty service for my daughters 2009 Murano has been impossible. She has been trying to get this resolved since last summer!The VDC light came on a few weeks after she purchased the used Murano has been impossible. She has been trying to get this resolved since last summer!The VDC light came on a few weeks after she purchased the used vehicle which was in July 2012.She brought the car in and she was told it was a part they had to order and it would be replaced at no charge because the car was under warranty. After several weeks she called them to see if the part had come in and she was told it was there. She brought the car in to have the part replaced but after a day without the car, she was told it was the wrong part and she needed a ABS actuator which would be covered under her warranty. They said they would order it and call her when it came in. She has called back many times and recently Jim told her that the part was there but now she has to speak to George regarding it being a covered service. She was told to call today, Thursday, because George would be there. She called and he was out sick. I left a message on the service manager, Matt Kittredges' voice mail today and he has not returned my call. More

My family and I are long time Coastal customers (15 yrs.) both for new vehicles and service. Mike Shea has always been there when needed with understanding and advice. George Sullivan has always given u both for new vehicles and service. Mike Shea has always been there when needed with understanding and advice. George Sullivan has always given us a "fair shake" and smile with service. I would recommend them to anyone for anything Nissan. More

I purchases my car here with Tom he was very helpful and informative no pressure. I come Orr service everyone is very pleasant to work with no stress . The waiting area very comfortable and clean. No compla informative no pressure. I come Orr service everyone is very pleasant to work with no stress . The waiting area very comfortable and clean. No complaints More

Got a quote on my exhaust system that needed to be replaces from another auto shop and walked away with a receipt stating I needed $800 worth of work. Because I bought my car from Coastal back in Apri replaces from another auto shop and walked away with a receipt stating I needed $800 worth of work. Because I bought my car from Coastal back in April, I went to their Cohasset location on Saturday morning and they fixed my car for a fraction of the price. Very friendly atmosphere and they get the job done the right way. All of my questions were answered, and I left with a very quiet car. More

I was dissapointed going to another Nissan dealer they wanted to charge me 99.00 to install a gas cap I walked out. I went to Coastal Nissan and bought the part and when paying for the cap I spoke to Butc wanted to charge me 99.00 to install a gas cap I walked out. I went to Coastal Nissan and bought the part and when paying for the cap I spoke to Butch who was cashing me out he said drive it in and he would see what he could do after 5 mins in the service drive Butch had installed it and I was on my way Thanks to him no more Quirk only Coastal from now on.Thanks More

the service department at coastal nissan are very dishonest,they will ask you several times to buy service items even though you decline,the service manager by the nam of macie,called me 2 times to s dishonest,they will ask you several times to buy service items even though you decline,the service manager by the nam of macie,called me 2 times to say he would give me discounts and rental cars,i told him no,,,and i asked him to stop calling and bothering me,,,this never use to happen in the past,,he seems to be new and likes to pressure you to buy !! i will not be going back there anymore to service my car. More

My overall experience was very satisfactory. Nate and the other people were very friendly and helpful. I would recommend this dealership to my friends. My only issue was time. I seemed like I had to the other people were very friendly and helpful. I would recommend this dealership to my friends. My only issue was time. I seemed like I had to wait an incrediable amount of time each day I came in. Instead of making people wait, maybe you could set appointments. I understand the importance of writing a review but to have a limit of characters that have to be used is ridiculous. More

The experience was exceptional as they serviced my new used car. They were taking care of a couple problems with the used car I purchased. They cut no corners. They replaced everything needed when they co used car. They were taking care of a couple problems with the used car I purchased. They cut no corners. They replaced everything needed when they could have attempted to do a quick fix instead. I was very happy with how I was treated and the entire experience. They provided a loaner while mine was being repaired. This was very valuable to me since I had just started a new job, I could not stay home and I drove to Burlington. I had been to another dealer looking for a car and the service and attention in sales and then service at Coastal Nissan were far superior to anything I experienced at the other dealer. The other dealer told me they couldn't find what I wanted and that I didn't really fit the profile, like that should make me change my mind and go for what they had, not what I wanted. As a middle aged woman, I found that a disconcerting statement and felt they didn't value my opinion or business as a woman by herself. More