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Coastal Nissan - Service Center

Norwell, MA

4.8
551 Reviews

551 Reviews of Coastal Nissan - Service Center

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March 27, 2023

I am tired of receiving text messages asking me to complete a survey on a daily basis. Enough already, Coastal was great, Nissan survey out of control! More

by debbie.smith4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Grant, Jake Arena
Mar 27, 2023 -

Coastal Nissan responded

Thank you Debbie, for sharing your concerns with us at Coastal Nissan ,

March 24, 2023

Great work always. Service staff is accommodating and always makes sure the customer is satisfied. More

by jason.anderson07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch Maier
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Coastal Nissan responded

Thank you Jason, for taking the time to share your review with us at Coastal Nissan, We look forward to seeing you again in the future!!

March 24, 2023

I initially brought my vehicle in for a multipoint inspection and was told I needed 3 wheel bearings. I suspected this was false, and passing my state auto inspection confirmed this. On my second trip More

by DjungarianKing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Sullivan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Coastal Nissan responded

Hi - We are disappointed to see this review as we feel it mischaracterizes the extent the interaction. Your vehicle had been out of service for an extensive period of time and showed significant damage from rust in multiple locations. This contributed to the noises observed and created difficulty in diagnosing the specific issue. As a DIY mechanic, you sought our assistance prior to tackling your own repairs. Based on the information available, we thought the wheel bearings could be causing the noise. These are a special order item from the manufacturer (in a 5-pack) that we do not stock due to the age of the vehicle. It appears that another dealer had them on hand already and was able to fulfill that request. We have worked together in the past and hope to be able to continue to do business again in the future.

March 23, 2023

Wanted oil change and tire rotation. Told about an hour two hours later oil change was done but not rotation The could not remove a lug not. But they did manage to strip it. They lef More

by Garyj0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Butch Maier
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

George is the best. Always informative and efficient. Both my son and I totally rely on and trust George. More

by lamb.ins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Coastal Nissan responded

Thank you lamb.oms, for your review, We truly appreciate you taking the time to share with George and our Service team at Coastal Nissan!!

March 21, 2023

Service advisor was honest and straightforward with helping us with our insurance claim. Great communication and answers all questions More

by mccjthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Coastal Nissan responded

Thank you for the kind words you've spoken about George. Please call us again in the future if we are needed

March 18, 2023

Doug at Coastal Auto in Cohasset is absolutely the best. I’ve never had anything short of a wonderful experience with him. He always goes out of his way to help me out. As long as he is with Coastal Auto in More

by conley_olga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug in the Cohasset Service Department. I don’t know his last name.
Mar 20, 2023 -

Coastal Nissan responded

Thank you so much for taking your time to share your positive feedback with Doug and our team at Coastal Auto Center, We really appreciate you being a loyal customer and help share the word about us

March 15, 2023

At this dealership, time and time again they are attentive, genuine and fair. If there is an emergency, they will try to accommodate. If there is a problem they come up with a reasonable and fair so More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch Maier
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Coastal Nissan responded

Thank you John, for sharing this excellent review with our service team at Coastal Nissan ,We're glad you had a good experience, and we look forward to working with you again in the future.

March 14, 2023

Great service and they took care of all issues after the sale. Stand up guys More

by m40lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Coastal Nissan responded

Thank you m40lane, for your positive feedback of our team at Coastal Nissan , We appreciate your business and look forward to working with you again soon .

March 14, 2023

Coastal once again did not disappoint. The service is great. George is awesome to work with. More

by marycobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Coastal Nissan responded

Thank you Mary for sharing your feedback with our service team and George at Coastal Nissan !!

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