Coastal Nissan

Great Experience at Coastal! I first found the car on the website and made the trip to their Cohasset location. Lance was helpful and accommodating. Financing was easy and fas I first found the car on the website and made the trip to their Cohasset location. Lance was helpful and accommodating. Financing was easy and fast. I was driving my new (to me) car within a couple of hours. More

Unorganized I have never been to a more unorganized dealership. Everyone was giving different message and never spoke with each other. From floor help to busin I have never been to a more unorganized dealership. Everyone was giving different message and never spoke with each other. From floor help to business side of deal, it was very poorly handled. More

COASTAL GOES POSTAL ON IT'S CUSTOMERS!Stay away!!!! the short version.I called on a car that I saw on line and spoke with Katie who offered me 150.00 off the price and 100.00 in Coastal cash.I asked if the short version.I called on a car that I saw on line and spoke with Katie who offered me 150.00 off the price and 100.00 in Coastal cash.I asked if that was the best she could do,and she said no.I then asked what the doc fees were and she told me 369.00.Isaid would they take that amount off as well and then show they were paid (doc fees are never waived).Bear in mind this is end of month and dealers will promise anything to get you to buy so they can show numbers at least on paper.I was told to go to the Cohasset location to test drive.I went,loved the car,and decided to buy it,with the terms I discussed with Katie who was in the business development center.I spoke with my sales person who told me that he was amazed they offered me the doc fees off and did they want to lose money on the deal?I don't know what they paid for the car,not my business,but Katie told me she could authorize the deal over the phone,so I believed her.My sall cash but they would not deduct the 369 for doc fees...I loved the car so much I didn't want to argue at this point.My father who was helping me buy the car said he didn't trust them now and was not happy with what they had just done and had thought that we should not trust them.Well,FATHER DOES KNOW BEST!When test drove the car,it had mats in it.They were factory mats.I was told that the car would be available to see when we signed the papers as it is not just my car.I was bringing the other person with me as it is in their name.Well,we went to sign and brought the money(cash deal) and the car was not there.We were told that it would be I delivery day.So my mom would not be able to see her car before she signed paper work.Then when we picked the car up,the mats were gone.I was told to go buy them at an auto shop for 20 as the car is used and they come as is or I could buy some from them with my Coastal cash...I called to speak wth manager Mike Delaney after I was told by the auto manager Paul that h would not b paying for my mats (ugh,didn't asked him to)Then I explained my situation with Mike Delaney who seemed ok,and then said he would order them.I THOUGHT they would send them to me...Nope.The manager also told me that Iwas lucky to get the mats since they don't come with a USED car.Hmmmmm....They called it a PRE OWNED car when I was buying it.STAY AWAY!!!!!COASTAL GOES POSTAL ON THEIR CUSTOMERS!!!!!! More

Terrible experience! Beware! If I could give zero stars I would. They are scam artists, liars, and cheats. I am still waiting for a $50 visa gift card that was part of my deal If I could give zero stars I would. They are scam artists, liars, and cheats. I am still waiting for a $50 visa gift card that was part of my deal. It's been over three months - what's their excuse for that? Nothing more than they are going to tell you what they need to to make the sale and then they don't stand by and honor the deal. They also sold me a car with a tire that had been plugged in the sidewall... and the plug was mounted inside so it couldn't be seen. Plugging a sidewall is extremely unsafe and against industry practice. When the plug blew, only weeks after purchasing the car, I contacted them to replace the tire and they refused. A good, honorable, honest company would have replaced the tire with an apology. But then again, a good, honest, honorable company wouldn't try to screw me out of the $50 gift card. It is indicative of how they do business. Shysters! More

Best on the South Shore !! We have used Coastal Nissan in Cohasset and Norwell over the past 10 years. My husband and I have bought and serviced 4 cars, we have also rented a We have used Coastal Nissan in Cohasset and Norwell over the past 10 years. My husband and I have bought and serviced 4 cars, we have also rented a car/truck on occasion . All positive experiences with sales and service ! Lance Ward (Sales/Service in Norwell) has accommodated us numerous times and is the staff is always helpful, sincere and knowledgeable. I wouldn't go anywhere else on the South Shore !! More

bought pre owned G37x Bought a car from Malcolm one of the most professional sales men I have delt with. I don't like buying cars but I Def. Recommend coastal Nissan price Bought a car from Malcolm one of the most professional sales men I have delt with. I don't like buying cars but I Def. Recommend coastal Nissan price was reasonable after trade in and Malcolm very polite and respectful. Mike from service was polite also . Fyi Malcolm is not listed below More

Disappointed They have very rude sales people and sale manager. They offer the smallest amount for your trade less then any body else and prices for vehicles are h They have very rude sales people and sale manager. They offer the smallest amount for your trade less then any body else and prices for vehicles are high. More

A Fair Deal Without Any Hassle I recently purchased a 2014 Murano from Lance Ward at Coastal Nissan in Cohasset. The entire process was relaxed, informative, fair and efficient. The I recently purchased a 2014 Murano from Lance Ward at Coastal Nissan in Cohasset. The entire process was relaxed, informative, fair and efficient. The service was excellent. Mike Shea, Tom Dipesa and the service manager Linda were also very helpful in getting me on my way. I will definitely refer Lance Ward and the dealership to friends and take my car there for service. CKW17 More

Honest dealer 2 dealers wanted to charge me 109.00 to reprogram my remote to beep when lock and unlock I spoke to Lance At your Cohasset dealer and he advised me to 2 dealers wanted to charge me 109.00 to reprogram my remote to beep when lock and unlock I spoke to Lance At your Cohasset dealer and he advised me to see Butch at the Norwell Nissan who in 30 seconds Butch held 2 buttons on my remote and was done for their honesty I will only use Coastal in future. Thanks Jill More

A problem with car after we picked it up was taken care of. My wife and i bought a used car at Coastal's used car lot. I had an issue with the car that i noticed after driving the car the first week that I had My wife and i bought a used car at Coastal's used car lot. I had an issue with the car that i noticed after driving the car the first week that I had it. I contacted Lance my sales man and he recommended that i bring it down. They looked at the car and determined that it did need some attention. They put me in a loaner on the spot and did what they had to do to make the repair right. There was no out of pocket expense for me even though technically they didn't have to. I was impressed with Linda in the service department who made sure i was happy with the way things were going. They were prepared for me to be in the loaner as long as was necessary. It was only a couple of days. I would highly recommend Coastal's used car center for sales and service especially after the sale. They did whatever they needed to do to make sure it was fixed right and that I was satisfied. More