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Coastal Nissan

Norwell, MA

4.8
1,076 Reviews
AT COASTAL NISSAN, WE GO ABOVE AND BEYOND TO DELIVER THE BEST EXPERIENCE POSSIBLE AT OUR DEALERSHIP! We pride ourselves in providing highly competitive pricing on our entire inventory of new and pre-owned vehicles. Our mission at Coastal Nissan is to provide the very best buying experience and follow with a phenomenal service experience through the lifetime of your vehicle. We make it easy to do business with us. From transparent, up-front pricing to easy in and out service, our goal is to be unlike the competition and get it right the first time without complications.
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109 Accord Park Drive

Norwell, MA

02061

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Showing 1,076 reviews

October 15, 2018

Excellent experience I purchased a 2018 Nissan. A made a few e-mail enquiries before visiting the dealership. I was in and out in about 2.5 hours. I purchased from out of More

by Phantom06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Richardson Sean Callis
October 13, 2018

Fraud Brought car in March 2018 and it needed brakes and a few small things. Picked up car and paid $500 cash and $97 credit card and got my receipt. Notice More

by SC
Recommend Dealer
No
Employees Worked With
Other Employees : Tony
Oct 10, 2018 -

Coastal Nissan responded

Hi Susan - We were disappointed to see your review and wanted to revisit our earlier conversations about the situation with your brake repair work. We apologize for the confusion that initially resulted from a mistake on the repair order (listing the operation code for front brakes rather than rear brakes) and the suspicion that there may have been intentional deception. We did a thorough investigation and concluded that the work you requested and paid for was done properly to your vehicle. We are sorry to see you go as a customer but will remove your record from our regular maintenance reminders if that is your preference.

Oct 10, 2018 -

SC responded

Ok so answer my question. Did Tony erase the work I had done from the system so he could take the $500 dollars cash? I don’t care about the money as he stole from coastal not me but I do care that he erased from the system actual work I had done on my car. The answer would be yes as you had me come down to the dealership with the paperwork he manipulated and you made copies of everything and stated to me he removed the work from the computer. So YES please take me off your service reminders.

Oct 15, 2018 -

Coastal Nissan responded

We understand your frustration as this was a unique situation. The work done to your vehicle was not erased. We photocopied the original amounts that were printed before they were changed. The wrong operation code was used (front instead of rear brakes), but the part numbers needed for the rear brake operation were correct. I would be more than happy to create a work order and make a note that the wrong operation code was used so it will be in your permanent history. Please let me know if you are interested in that.

October 08, 2018

Amazing Experience I had been to multiple dealers until this dealership was highly recommended to me. I had the pleasure of working with Richard and Rami. They were bot More

by Mona Bazargani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Dow and Rami Rouchdy
September 28, 2018

The worst buying experience! Buying a used car is stressful enough, but these folks took it to a new level! I found a car I wanted, but maybe I negotiated a better deal than the More

by Vincent Van Go
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Delaney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Ward
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2018

Purchase of Used Nissan for my Daughter A Great experience on first time purchase of used car for my daughter. We selected 2014 Nissan Sentra which is perfect for her and was a great experi More

by DOWLS29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2018

Great Sales Experience I ended up purchasing a 2014 Certified Pathfinder. It was a very good sales experience. The salesperson was very patient as I test drove multiple ve More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Di Pesa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2018

Best Experience Car Searching Coastal Auto Service did not only provide impeccable customer service but they provided me with information that left me feeling confident to purchase More

by jfontes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2018

Looking for a Certified Car Was interested in buying a Certified car and had been shopping around at several dealerships until we found one at Coastal Nissan. Met Lance Ward wh More

by jim
Price
Recommend Dealer
Yes
Employees Worked With
Lance Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2018

Coastal auto service in Cohasset was excellent we were looking for a used car. What we found at the Cohasset Coastal was not only a great used vehicle but also great service from Lance and the team More

by K_Red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2018

An Atmosphere of Caring and Trust Purchasing an automobile is all about trust … and sensing that you, the customer, are cared about! The vehicle I purchased is the third vehicle I hav More

by alancop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Spolsino
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