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Coastal Kia - Service Center

Wilmington, NC

4.8
3,227 Reviews

3,227 Reviews of Coastal Kia - Service Center

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December 11, 2018

Regular schedule of service always satisfied with the work the do on 2015 KiaThey leave the car clean when they are finished. That was not done at the other car service that l da More

by twandablake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 11, 2018 -

Coastal Kia responded

Thank you for the five star review! We appreciate you choosing us to service your 2015 Kia. Your loyalty means the world to us at Coastal Kia. We realize there are dozens of repair facilities locally to choose from; we are honored you choose us! Thank you for being an important part of the Coastal Kia Family.

December 11, 2018

Fast and Friendly Bob in the service department is always very friendly, I did not use the shuttle this time but Bob the shuttle driver is very nice, he always has a gr More

by JBROWN4511
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department Bob Suttle Drive Bob
Dec 11, 2018 -

Coastal Kia responded

Thank you for the great five star review! Both Bob Tomlin in service and Bob Orr with our shuttle service both want to thank you for the kind words. We sincerely appreciate your loyalty. Thank you for choosing Coastal Kia as your dealer. We sincerely appreciate it!

December 11, 2018

Great people and service! They are always pleasant and accommodating. Nice waiting area too with snacks a.nd Wi-Fi. They took me right away even though they were very busy an More

by msbh1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Dec 11, 2018 -

Coastal Kia responded

Thank you for the awesome five star review! You are so thoughtful to describe our staff as "pleasant and accommodating". We are thrilled you enjoyed our waiting area too. We are honored to have earned your business and hope to see you again soon.

December 10, 2018

Fast friendly, reliable!! Have had a good relationship with this bunch so far. I'm treated like a person when I come in, not just a customer. Service folk are always courteous More

by TBrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Bob
Dec 14, 2018 -

Coastal Kia responded

Thank you so much for the kind words and great review. We sincerely appreciate it. We pride ourselves on our A+ BBB rating. Our goal is to treat our clients the way we want to be treated. Thank you for the kudos for Bob our shuttle driver. He is truly an asset to our team. Your wonderful comments have been shared with our team. Thanks again from your Coastal Kia family.

December 10, 2018

Great team Your service department is outstanding. Bob and all the service department members are great. Need to give a senior citizens discount on new vehicles More

by RMFIMBEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in services and other service man
Dec 11, 2018 -

Coastal Kia responded

Merry Christmas to you too. Thank you so much for the five star review! We appreciate you recognizing Bob Tomlin and our service team with you wonderful comments. Stop by for a cup of coffee anytime. You are a part of our Coastal Kia Family

December 09, 2018

Great customer service. I had a great experience. I was given an estimated time of when the car would be ready and it was done in that amount of time. Bob was very nice and i More

by BRITTOSTYLE18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I only worked with Bob.
Dec 14, 2018 -

Coastal Kia responded

We appreciate the five star review and kudos for Bob Tomlin in service. Thank you for taking the time to go online and leave us such a nice 5 star review. We hope to see you again soon. Your Coastal Kia family

December 09, 2018

Oil change Everything was fine except, they forgot to change the sticker for the oil change! That' is why! I only have it a four this time! More

by JOYCREWS7777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 14, 2018 -

Coastal Kia responded

Oh no... apologies. Thank you for bringing this to our attention. We can print you a new sticker anytime. As a convenience we can mail it to you as well. Contact us to facilitate. We appreciate your business! Thank you for the review. All the best, Coastal Kia

December 09, 2018

Awesome Great experience with this dealership from purchase to service. Service waiting area was clean and well stocked with coffee and snacks. Ladies room wa More

by LEJOYSTEPHENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin and Adam
Dec 11, 2018 -

Coastal Kia responded

We sincerely appreciate the five star review! Thank you for your recent visit to Coastal Kia. We pride ourselves on making our sales and service clients comfortable during their visit. There are so many local dealerships to choose from. We are thrilled you chose Coastal Kia for all your automotive needs.

December 08, 2018

My Awesome new Christmas present!!! I met Mr. Pat Koballa and he's nicer in person than on his commercials. He made sure his staff took very good care of me. More

by WILLIEKBOONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kramer
Dec 19, 2018 -

Coastal Kia responded

Thank you for the five star review! Isn't Pat Koballa wonderful? His open door policy and approachable demeanor is refreshing and awesome for both employees and clients. Pat and our entire team realize there are dozens of local automotive dealers to choose from. We are honored that you chose Coastal Kia. Welcome to our rapidly growing Coastal Kia family!

December 07, 2018

Satisfied customer I have always received good service at this dealership. I have been going here for 4 years with my Sorento. I have never really trusted dealerships bu More

by JDHOMMEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin,
Dec 10, 2018 -

Coastal Kia responded

Thank you so much for the five star review for our Coastal Kia service department. Wonderful ! We appreciate your trust and your loyalty as well. Please call our Coastal Kia team if you need anything. Thanks again, your Coastal Kia Family