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Coastal Kia - Service Center

Wilmington, NC

4.8
3,227 Reviews

3,227 Reviews of Coastal Kia - Service Center

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December 20, 2018

Timely with great people The people and team we're great. The experience all favorable. The service rep felt like a friend. All good and the waiting area comfortable. More

by GRAMASR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service rep
Dec 26, 2018 -

Coastal Kia responded

Thank you so much for the wonderful five star review! It sounds like you had a great experience and you were comfortable in our waiting area. Fantastic! We sincerely appreciate your business and kind words. It was thoughtful of you to share your thoughts online. We sincerely appreciate the five star review!

December 19, 2018

Regular scheduled service and service recall The service was easy to schedule and timely in performance. Car was washed and clean when completed service. A recall notice was completed and explain More

by JHDAVIS11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2018

90k service and software update Great professionalism and thorough inspection of the vehicle with 90k service. Great waiting lounge with complimentary snacks and coffee. I would r More

by ROBERT.M.JAMESON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2018 -

Coastal Kia responded

Thank you for the awesome five star review. We pride ourselves on making your service visit comfortable and accommodating. Thank you for choosing Coastal Kia! We sincerely appreciate the kind words.

December 19, 2018

Great experience. Fast and great customer service. Friendly staff. I will return for oil change and other services. Thank you for great service Coastal Kia More

by TFTAYLOR6801
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cant remember guys name
Dec 26, 2018 -

Coastal Kia responded

Thank you for the wonderful five star review! Your kind words have been shared with our service team. We sincerely appreciate your business. Thanks again from Coastal Kia

December 19, 2018

Work done right first time Bob, in service, listens to your concerns. No work done without your approval. Bob keeps you updated on status of repairs. Excellent work done right f More

by FOSTEELE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in service
Dec 26, 2018 -

Coastal Kia responded

Thank you for the great five star review! Your kind words have been shared with Bob and our entire Coastal Kia service team. We think Bob is wonderful too. We are thrilled to hear he "keeps you updated.. and listens to your concerns". We appreciate you choosing Coastal Kia for your service needs. Please call us if you need anything! We are always here to help. Thank you from your Coastal Kia family

December 19, 2018

Maintenance service Sam was courteous, and even though I had no appointment, he was able to work my car in for an oil, filter, tire rotation, and brake fluid service for More

by Ms. GALLARDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in the service department, and Kelvin Swinson
Dec 26, 2018 -

Coastal Kia responded

We are thrilled we were able to get you back on the road quickly in our service department. Thank you for the kind words regarding Sam and our entire team. We sincerely appreciate your business here at Coastal Kia!

December 18, 2018

Very polite and informative! Bob was really helpful when explaining some of the unique aspects of my Optima Turbo. Really nice guy, and quick service. He also helped me figure out More

by Brooklyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlinson
Dec 19, 2018 -

Coastal Kia responded

Bob Tomlin and our entire team want to thank you for the five star review! Bob is very professional, knowledgeable and an asset to our team. We appreciate you choosing Coastal Kia for your service needs. Thank you!

December 16, 2018

Great employees and they were on the spot getting my car in. both people were helpful from the time I talked to the service manager until Kevin Martin took my car in. Great staff and very nice. More

by RICKYTHORPE196
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin, Scott, The service Manger and many more
Dec 19, 2018 -

Coastal Kia responded

Thank you so much for the wonderful review! We are thrilled that our Coastal Kia service department was able to exceed your expectations. Our service team appreciates you choosing Coastal Kia for your service needs. Thank you !

December 15, 2018

Repair New Engine put in after, drove it 30 minutes same problem old engine did. Back in for a new engine. It has to be a manufacture problem. I’m concerne More

by KAUCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Dec 19, 2018 -

Coastal Kia responded

Thank you for your service comments! Rest assured our Kia factory trained team has communicated with the manufacturer and your safety is ours top priority. Coastal Kia will make sure your vehicle is safe and repaired to your satisfaction. Thank you

December 15, 2018

Had a recall My 2012 KIA Sorrento was recalled and the service team was courteous, efficient and completed the job in a timely fashion. It was discovered that it n More

by RRCLEARY3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in Service Dept.
Dec 19, 2018 -

Coastal Kia responded

Thank you for the wonderful review! It is awesome to hear you describe our team as "courteous, efficient and they completed the job in a timely fashion". We agree, Sam is amazing! We realize there are dozens of local service centers to choose from... we sincerely appreciate you choosing Coastal Kia. Thank you for shopping and servicing local!

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