Coastal Kia - Service Center

Service Sam is very thorough, with check all the boxes dotting all the i’s. He even brought the car around so I wouldn’t get cold! Sam is very thorough, with check all the boxes dotting all the i’s. He even brought the car around so I wouldn’t get cold! More

Best dealer experience ever. Bought an off lease 2015 Sorrento bout 18 months ago at a great price. Kudos to the service department ever since. After Hurricane Florence I saw my Bought an off lease 2015 Sorrento bout 18 months ago at a great price. Kudos to the service department ever since. After Hurricane Florence I saw my roof beginning to peel down to the primer. Brought it in and asked for repainting...The service department got permission for the body shop to repaint my entire roof. They even removed and replaced the windshield..What a surprise. Picked it up after a week, and the entire car was so clean, both inside and outside that it looked showroom new. What a terrific organization. Mr. Koballa shout be proud.. More

quick service I had to replace a door handle. I scheduled an appointment and I was in and out. I have always been happy with the service at this dealership. I had to replace a door handle. I scheduled an appointment and I was in and out. I have always been happy with the service at this dealership. More

Great Service Very nice and friendly yet professional. Dropped my car off and they took me to work. Later brought me my car and all issues had been addressed and I Very nice and friendly yet professional. Dropped my car off and they took me to work. Later brought me my car and all issues had been addressed and I was very satisfied with the service. More

Great service at Coastal Kia Coastal Kia is under new ownership, but so far it seems to be for the better. I can schedule my service visits online and receive a confirmation by e Coastal Kia is under new ownership, but so far it seems to be for the better. I can schedule my service visits online and receive a confirmation by email. I received reminder emails that my appointment was coming up and if needed I could cancel from that email. I got to my appointment 30 minutes early so I was waiting in my vehicle until my appointment time. However, Bob Tomlin walked out to me in the parking lot and got me signed in. I really appreciated the fact they they took me early. While I was in the waiting area with my Kindle,( I was expecting to be there a couple hours) Bob came over to tell me it was time to replace the engine filter and what the cost would be. I approved. I appreciated that there were no surprises when I got my bill. More

Customer service was professional and timely. Service was fine. I'd recommend them as a professional organization. Sam was responsive and friendly, explained everything quite well, and did a g Service was fine. I'd recommend them as a professional organization. Sam was responsive and friendly, explained everything quite well, and did a good job. My only concern was that the car wash wasn't working. More

Great Customer Service Check-in process was very smooth. Although the service took longer than expected, Sam kept me updated. The customer lounge is comfortable and well sto Check-in process was very smooth. Although the service took longer than expected, Sam kept me updated. The customer lounge is comfortable and well stocked with goodies. We’ve always been pleased with the service provided. Good work by the technicians. More

It's a joy to see people getting the job done right. I always like being around good people, doing what right while having fun. I love being on time and seeing good team work. Great job. I always like being around good people, doing what right while having fun. I love being on time and seeing good team work. Great job. More

Great service. Bob Tomlin was great. Service visit was great-great attention to detail, friendly staff. Sales associate, Michael Lewis spent much be time with me, in the freezing cold lo Service visit was great-great attention to detail, friendly staff. Sales associate, Michael Lewis spent much be time with me, in the freezing cold looking at cars. He was friendly, knowledgeable and interested in my needs yet no high pressure techniques. He went above and beyond. More

service check up I took my 2017 optima for its 15,000 mile check up. As is usual, I stayed and waited in the room provided. The customer service was excellent as alway I took my 2017 optima for its 15,000 mile check up. As is usual, I stayed and waited in the room provided. The customer service was excellent as always. Bob always explains everything to me and I always leave smiling, knowing my car is well maintained. More