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Coastal Kia - Service Center

Wilmington, NC

4.8
3,287 Reviews

3,287 Reviews of Coastal Kia - Service Center

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January 29, 2019

Totally Professional Great business people who truly care about their customers and treat them accordingly. I would recommend Coastal Kia to anyone looking to buy or for s More

by COOKEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in Service & Bob the Shuttle Driver
Feb 19, 2019 -

Coastal Kia responded

Thank you for the wonderful five star review! You nailed it. We do "care about our customers". We have created a culture at Coastal Kia to treat our clients the way we wish to be treated. We appreciate the kind words and recommendations. Thank you for choosing Coastal Kia!

January 29, 2019

impressed As I pulled in, they must have been on the lookout for me because someone came out as I pulled in. Said it would take about 90 minutes for a manufact More

by BEULAVILLE2008
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember the names, but from beginning to end they were friendly.
Jan 31, 2019 -

Coastal Kia responded

Wonderful!! Thank you for the five star review and awesome description of your recent visit. Our Coastal Kia team is thrilled we were able to complete the service earlier than expected. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We sincerely appreciate you shopping/servicing local. You are an important part of our rapidly growing Coastal Kia Family. Thanks again!

January 29, 2019

Knowledgeable nice folks. Service manager very nice and accurately told me the waiting time for the service. Very professional. Nice and comfortable waiting room. Plenty of sna More

by NORBY0308
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2019 -

Coastal Kia responded

Thank for the fantastic five star review! We are glad you had a chance to enjoy our " client focused waiting lounge" and its amenities. We appreciate you choosing Coastal Kia. We are here to help. Please call us if you need us for anything. All the best, Your Coastal Kia Family

January 29, 2019

Very Good Sam was my service adviser and as always very friendly and knowledgeable. Service was done promptly and coffee ( in extra clean waiting area) was exc More

by BMUENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2019 -

Coastal Kia responded

Thank you for recognizing Bob and Sam by name. Thank you for choosing our Coastal Kia service department for your automotive needs. We appreciate the kudos for our courtesy lounge as well. Our Coastal Kia team strives to make our clients feel comfortable during their visit. We realize there are dozens of local service centers to choose from... thank you for choosing Coastal Kia!

January 29, 2019

Service Friendly helpful keeps you informed of services nice experience wait time not bad all the people I met have been nice. Would recommend your service de More

by BEAUTYNOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Feb 19, 2019 -

Coastal Kia responded

You are so gracious! Thank you for the five star review. We appreciate you choosing Coastal Kia for your service needs. Please call us if you need anything. We are always here to help.

January 27, 2019

Service department I've had my vehicle serviced several times at the 6103 market st location. The service I received was exceptional, courteous and helpful. I've always More

by ALICEA25ANG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam at the service department
Jan 27, 2019 -

Coastal Kia responded

Thank you for your loyalty and trusting our Coastal Kia service team with your vehicle. We appreciate you describing the service you received as, “exceptional, courteous and helpful.” We sincerely appreciate your business. Thank you for choosing Coastal Kia!

January 27, 2019

Awesome Service Excellent service. I had 4 kids with me and instead of us walking to Defy Gravity they put us in the courtesy van to take us and puck us up. They even More

by ILM2PNS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam wiesman
Jan 27, 2019 -

Coastal Kia responded

Thank you for the wonderful review. We were thrilled to give your precious family a ride to Devy Gravity. Fun! It is our pleasure to make your service visit as seamless as possible. We sincerely appreciate you choosing Coastal Kia. Please call us if you need anything.

January 27, 2019

Another Pleasant Experience It is a real pleasure to deal with the crew here. I really appreciate the effort they have been showing. Keep up the good work guys. More

by MASCOMPRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 28, 2019 -

Coastal Kia responded

Thank you for the kudos and five star review! Our entire team at Coastal Kia wants to thank you for your kind words. We have created a culture at Coastal Kia of treating our clients the way we wish to be treated. We appreciate your recognition of our efforts. Thank you for choosing Coastal Kia!

January 25, 2019

Very good service The service was great and the gentlemen was very helpful and answer all the question I need about my car I would tell other about More

by STEPHANIELWHITE85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam, Bernie Brust
Jan 25, 2019 -

Coastal Kia responded

Thank you for the wonderful five star review! It was thoughtful of you to go online and share your thoughts regarding your service experience at Coastal Kia. Your kind words have been shared with our management team and service staff. Thank you for choosing Coastal Kia!

January 24, 2019

Regular maintenance Excellent service great service associates. Bob Tomlin and Sam always gave me great service. They have always taken great care of my car. I will conti More

by AHAMBY824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 25, 2019 -

Coastal Kia responded

Bob Tomlin, Sam Weisman and our entire Coastal Kia team want to thank you for the amazing five star review! Thank you for describing your experience as, "great service... always take great car of my car". We sincerely appreciate your business and are thrilled you are a part of our Coastal Kia Family!

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