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Coastal Kia - Service Center

Wilmington, NC

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3,287 Reviews of Coastal Kia - Service Center

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February 06, 2019

Excellent Professional Service Courteous and friendly staff with excellent service performed on my vehicle. I had a service appointment and was taken on time. I spoke with the tec More

by Lumina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Feb 08, 2019 -

Coastal Kia responded

Our Coastal Kia service team and entire staff want to thank you for your awesome five star review. It is great to hear you were able to speak with the technician who performed the service on your vehicle. We are very proud of our Kia Factory Technicians. They are wonderful and our clients adore them. We realize there are dozens of local service departments to choose from. We sincerely appreciate you choosing Coastal Kia!

February 05, 2019

Recall Work They did what they were supposed to do in regards to recall work and included a free car wash which was nice. People were fine, nice enough. Favorite More

by Chevy1500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember his name.
Feb 05, 2019 -

Coastal Kia responded

Thank you for sharing your thoughts regarding your service visit. Our team wants to make sure our clients have all the information and all options available so they can make an informed decision regarding their service needs. We have very competitive prices and can match or beat the prices of other shops. We are here to help.Thank you!

February 05, 2019

Replaced battery under warranty at no charge. Service on my last two KIAs was been timely and staff helpful and friendly. Sales staff in the past has also been nice to deal with. Not being pushy More

by SNATALE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Brust
Feb 05, 2019 -

Coastal Kia responded

Thank you for the kind words and awesome five star review! We are happy to hear you describe your service as “timely” and our staff as “helpful and friendly”. Thank you so much for choosing Coastal Kia!

February 05, 2019

Convenient, Professional, Fast, and thorough service I used the Kia on line appointment tool to schedule my maintenance service and I got reminders for confirmation. The team makes the process convenient More

by Heidi982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Coastal Kia responded

Thank you for this wonderful five star review! Your awesome testimonial is greatly appreciated. We are excited you found our appointment process seamless. We sincerely appreciate the kind words regarding the experience you enjoyed during your wait. We realize there are dozens of local dealership and car repair facilities to choose from: we are honored you chose our team at Coastal Kia! Thank you for describing our staff as "very professional and friendly" We sincerely appreciate your business! Thank you for shopping "local small business".

January 31, 2019

Recall Sam did his usual great job. My service experience with Sam and Bob over four years and two kias has always been excellent .always friendly and court More

by Niro17
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Just Sam and bob
Jan 31, 2019 -

Coastal Kia responded

We appreciate the five star review! Thank you for recognizing Sam and Bob by name. We appreciate you describing them as, "always friendly and courteous". Your loyalty over the years is greatly appreciated. It was thoughtful of you to go online and share your thoughts. Thank you !

January 31, 2019

Awesome Upon arrival, was greeted outside on a bitterly cold day, went over what was to be done. My Kia was in for a recall only. More

by OCEANANGEL1207
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Jan 31, 2019 -

Coastal Kia responded

Thank you for your recent service visit and five star review! We sincerely appreciate you braving the elements to bring us your vehicle for service.. We appreciate your business! Thank you from your Coastal Kia Family

January 30, 2019

First service for 2019 Sorento SXL 7k miles Moved to Wilmington area in 2016 and introduced my then 2014 Sorento SXL to the dealership for my new service dealership. I was very happy with the se More

by SDMARTINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2019 -

Coastal Kia responded

Thank you so much for your testimonial and kudos. We appreciate you sharing your story! It was thoughtful of you to go online and give us such a wonderful five star review. We sincerely appreciate it. Your loyalty is important to us. Pat Koballa has created a culture of treating our clients the way we wish to be treated. We are thrilled we have been successful with this! Thanks again from your Coastal Kia Family!

January 30, 2019

Sam & John are always super helpful Sam, John and the staff at kia are the most pleasant and helpful auto experience Ever! I've continued to service my kia soul at this location because More

by AMANDACWOODELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Jan 31, 2019 -

Coastal Kia responded

From Sam, John and our entire Coastal Kia Team.... Thank You! We sincerely appreciate the five star review and kind comments. Thank you for shopping small business local! It is wonderful to hear you describe your visit as the "most pleasant and helpful auto experience ever!" Thanks again from your Coastal Kia Family

January 30, 2019

Oil change Very friendly. Explained Things that I should have done to my vehicle. Made sure of my comfort offed the shuttle to take me somewhere. Great team work More

by NOISE1020
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Both service men.
Jan 31, 2019 -

Coastal Kia responded

Thank you for the five star review and for recognizing our "great team work". We appreciate it! Our entire Coastal Kia team realizes there are dozens of local service facilities to chose from. We want to thank you for choosing Coastal Kia for your automotive needs.

January 29, 2019

Love the Kia Service Dept. Sam is always so wonderful at keeping me updated on what is happening with my vehicle and if there is any recalls or additional services I may need! More

by JULSBREW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Feb 19, 2019 -

Coastal Kia responded

We think Sam and Bob in service are wonderful too! Thank you for recognizing their efforts to keep you well informed during the service process. We sincerely appreciate the five star review. Please call us if you need anything. We are here to help! Thank you for choosing Coastal Kia!

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