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Coastal Kia - Service Center

Wilmington, NC

4.8
3,229 Reviews

3,230 Reviews of Coastal Kia - Service Center

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January 14, 2019

Good service, reasonable wait times, friendly staff Staff is always friendly, knowledgeable and they keep you updated on the status of your service / repair. The waiting area has a place to work and plu More

by JNSPLACE02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star Coastal Kia service review. We are thrilled you were able to take advantage of our waiting area. We strive to make our clients comfortable during their service visit. Your kind words are greatly appreciated and have been shared with our staff. Thank you for choosing Coastal Kia!

January 13, 2019

Product improvement software I brought my wife's Sportage in for the software update that listens for noise indicating excessive wear of the connecting rod in the engine. I figur More

by Satisfied1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 21, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. Your kind words have been shared with Bob Tomlin and our entire service team here at Coastal Kia. It was thoughtful of you to mention Bob by name. We appreciate you taking the time to describe your recent service visit. Thank you for choosing Coastal Kia!

January 13, 2019

Great service I went to get an oil change and tire change. Received excellent service and would highly recommend to anyone looking to get their car serviced. More

by eric.twine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob, Steve, Devin
Jan 21, 2019 -

Coastal Kia responded

Thank you for choosing Coastal Kia's service department. We appreciate the five star review. Please let us know if you need anything. We are here to help! Thank you for shopping local. We appreciate your business.

January 13, 2019

Good service! It didn’t a long time for service to my car to be Completed! Waiting area was clean and comfortable! And the attitudes from your employees was good! More

by KENNETHDRAKEFORD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlim Assistant Service Manager !
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star review. We are thrilled you didn't have to wait long during your service visit. Thank you for choosing Coastal Kia!

January 12, 2019

Coastal Kia is top notch Professional. And very personal Pat and his staff are on the ball with their culture at Coastal Kia. I recommend this place to all car buyers. More

by PAULCAIRNEY67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2019 -

Coastal Kia responded

Paul, thank you for the awesome 5 star review. Thank you for describing Pat and our entire Coastal Kia team as “on the ball”. We sincerely appreciate the kind words and recommendations. We hope to see you again soon!

January 12, 2019

Great to work with! When you buy a car only every few years, you wanna feel special when you’re at the dealer. Coastal Kia does just that! Well done....😀 More

by djrsully
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
The wonderful Service Desk crew
Jan 12, 2019 -

Coastal Kia responded

Thank you for the wonderful review. It is an amazing feeling for us to hear you say we made you feel special. You are an important part of our rapidly growing Coastal Kia Family. We sincerely appreciate your business!

January 12, 2019

My recall appointment was handled very smoothly. The waiting area is very pleasant with drinks and snacks offered for free. While my recall appointment was in progress I was able to update routine ma More

by SHEROLLAPPALA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Jan 15, 2019 -

Coastal Kia responded

Thank you for the amazing five star review! We are thrilled you found our lounge to be comfortable and accommodating. It was thoughtful of you to go online and give us such a wonderful review. We know there are dozens of service centers locally to choose from. We sincerely appreciate you choosing Coastal Kia!

January 11, 2019

Always great Always courteous, informative and prompt , offer drinks and snacks, nice tv area with plenty of seating, they are pleasant to work with and I apprecia More

by kimberlyblack1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob tomlin
Jan 15, 2019 -

Coastal Kia responded

We appreciate you too! Thank you for the wonderful five star review and awesome comments. We appreciate you choosing Coastal Kia!

January 10, 2019

A Service Department With "Soul"! I purchased a '17 Soul from this dealership.Since it's operating under new management, they are very caring towards their customers.They listen to you More

by MARY MCCARLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman, John, Almog, Bob, and I talked with Jason Stone
Jan 15, 2019 -

Coastal Kia responded

We sincerely appreciate the five star review. Pat Koballa and our Coastal Kia team has created a culture of treating our clients the way we wish to be treated. Your kind words and mentioning of employees names are both greatly appreciated. Thank you for recognizing our staff as "friendly yet professional. We appreciate your business!

January 09, 2019

Above and beyond Just awesome! Courteous, friendly and they go out of their way to make sure you're satisfied. The shuttle driver is the best, and don't forget the fre More

by JANDA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SAM
Jan 15, 2019 -

Coastal Kia responded

Thank you for the wonderful five star review. We are thrilled you enjoyed your recent service visit and free coffee. We are here to help! Please call us if you need anything. Thank you for being a part of the rapidly growing Coastal Kia Family.

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