Coastal Kia - Service Center

Sam & John are always super helpful Sam, John and the staff at kia are the most pleasant and helpful auto experience Ever! I've continued to service my kia soul at this location because Sam, John and the staff at kia are the most pleasant and helpful auto experience Ever! I've continued to service my kia soul at this location because they are so great! More

First service for 2019 Sorento SXL 7k miles Moved to Wilmington area in 2016 and introduced my then 2014 Sorento SXL to the dealership for my new service dealership. I was very happy with the se Moved to Wilmington area in 2016 and introduced my then 2014 Sorento SXL to the dealership for my new service dealership. I was very happy with the service from the get go. Then in July 2018 while having the 60K mile service, the dealership was being taken over by a new owner so I walked into the showroom. In there was my exact Black SXL but a brand new 2019 version and it was love a first sight. I met the new owner Pat Koballa who explained his plans for the dealership and the new name Coastal, and I told him I was extremely happy with the past performance and looked forward to the new Coastal name and what he has in store for the dealership. That conversation changed to so IF I trade my 2014 in for this 2019, what's it going to cost me. The rest is history and I would not have done the trade if I felt the deal was not good for either of us and I dove that car out of the showroom and home that day. So my first service 6 months after purchase and 6 months into their deanship make over, I was even more happy then in the past. Pat Koballa and his sales and service teams are amazing and I am a very happy Coastal Kia customer! I rate the entire dealership A++ More

Service Friendly helpful keeps you informed of services nice experience wait time not bad all the people I met have been nice. Would recommend your service de Friendly helpful keeps you informed of services nice experience wait time not bad all the people I met have been nice. Would recommend your service department to anyone More

Love the Kia Service Dept. Sam is always so wonderful at keeping me updated on what is happening with my vehicle and if there is any recalls or additional services I may need! Sam is always so wonderful at keeping me updated on what is happening with my vehicle and if there is any recalls or additional services I may need! This is one of the main reasons I continue to be a loyal Kia customer is because of Bob and Sam in the service department! More

Totally Professional Great business people who truly care about their customers and treat them accordingly. I would recommend Coastal Kia to anyone looking to buy or for s Great business people who truly care about their customers and treat them accordingly. I would recommend Coastal Kia to anyone looking to buy or for service. More

impressed As I pulled in, they must have been on the lookout for me because someone came out as I pulled in. Said it would take about 90 minutes for a manufact As I pulled in, they must have been on the lookout for me because someone came out as I pulled in. Said it would take about 90 minutes for a manufacturer update, but only took 60. I opted to wait for my car, but a courtesy car or a drop off and pick up were available. Clean and comfortable waiting area. Mechanic came in to update me on status. Once work was completed, he sat down and explained some points with me. Friendly and attentive people. Oh, and washed the exterior of my car. More

Knowledgeable nice folks. Service manager very nice and accurately told me the waiting time for the service. Very professional. Nice and comfortable waiting room. Plenty of sna Service manager very nice and accurately told me the waiting time for the service. Very professional. Nice and comfortable waiting room. Plenty of snacks, coffe, water and free WiFi. More

Very Good Sam was my service adviser and as always very friendly and knowledgeable. Service was done promptly and coffee ( in extra clean waiting area) was exc Sam was my service adviser and as always very friendly and knowledgeable. Service was done promptly and coffee ( in extra clean waiting area) was excellent . No complaints.. Service adviser Bob was also very pleasant as usual. More

Awesome Service Excellent service. I had 4 kids with me and instead of us walking to Defy Gravity they put us in the courtesy van to take us and puck us up. They even Excellent service. I had 4 kids with me and instead of us walking to Defy Gravity they put us in the courtesy van to take us and puck us up. They even complete the service earlier than predicted. Thank you for another wonderful experience. More

Another Pleasant Experience It is a real pleasure to deal with the crew here. I really appreciate the effort they have been showing. Keep up the good work guys. It is a real pleasure to deal with the crew here. I really appreciate the effort they have been showing. Keep up the good work guys. More