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Coastal Kia - Service Center

Wilmington, NC

4.8
3,231 Reviews

3,231 Reviews of Coastal Kia - Service Center

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February 25, 2019

Great Customer Service The customer service is great. The lobby area is very nice. It's really nice that the service center is open on Saturday's. The shuttle was available, More

by CRYSTALD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 26, 2019 -

Coastal Kia responded

Thank you for the review and wonderful comments. It was thoughtful of you to recognize our efforts to provide a comfortable and accommodating customer lounge as well as convenient Saturday hours and shuttle service. Please call us if you need anything. We are here to help. Thank you for choosing Coastal Kia!

February 25, 2019

Great Service, as always Sam was the associate that helped me schedule this routine oil change service and was there when I had the service done as well. He provided great cus More

by STEPHENWOODRUM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Wiseman
Feb 26, 2019 -

Coastal Kia responded

Thank you for the amazing review and service testimonial. We sincerely appreciate it. Your kind words have been shared with Sam and our entire Coastal Kia team. We are thrilled we were able to get you in and out of service quickly. We strive to treat our clients the way we wish to be treated. We realize your time is valuable. Thank you for choosing Coastal Kia!

February 24, 2019

Replace satellite antenna Covered under warranty and in an out in under an hour. Sam was friendly and the service was great. I will recommend to my friends and co workers. More

by MARK.PASSANTE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 24, 2019 -

Coastal Kia responded

Wonderful! We are thrilled you had such a great experience in our service department. Thank you for recognizing Sam by name. We sincerely appreciate your business at Coastal Kia!

February 24, 2019

Oil change They took me right in at my appointment time and were done in a reasonable time as well. Everyone was friendly and polite. The only thing that was a l More

by KJOHNSON311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
Feb 25, 2019 -

Coastal Kia responded

Thank you for the five star review and feedback. We are thrilled you found our staff to be "friendly and polite". We agree that a loud TV can be very annoying. We apologize for that. Your feedback on this matter is greatly appreciated. Thank you for choosing Coastal Kia!

February 23, 2019

Efficient service department. Appointment was quick. Always get great service in KIAs service department. The work is done professionally and I'm constantly being appraised of the progress. All of the More

by TGHARRISON70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 23, 2019 -

Coastal Kia responded

Your five star review and service department kudos are amazing and very much appreciated. It was thoughtful of you to go online and sing our praises. Thank you for that! It was kind of you to describe our service department employees as “ outstanding”. We appreciate you choosing Coastal Kia!

February 23, 2019

NICE, FRIENDLY, POLITE PEOPLE SERVICE DEPARTMENT HAS ALWAYS BEEN VERY HELPFUL AND NOT TOO LONG A WAIT. SNACKS AND DRINKS ARE AVAILABLE. EASY TO SCHEDULE ALSO AND NOT PUSHY ABOUT More

by CLGAMBINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Coastal Kia responded

Thank you for the five star review. We are happy to hear you found our service appointment process to be “easy”. We are happy to hear you found our customer lounge comfortable and accommodating too. Thank you for choosing Coastal Kia!

February 23, 2019

Awesome Everyone was helpful and friendly. Service area was very nice and clean. Generally, it was a great experience for me from being from out of town More

by PARFOUR4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Coastal Kia responded

Thank you for recognizing our Coastal Kia staff as being, “ helpful and friendly”. We are glad you were able to spend some time with us while you were in town. Please come see us again soon. Welcome to the Coastal Kia Family.

February 23, 2019

Excellant It was easy to make the appointment and I received a reminder. Excellant customer service! Comfortable waiting room. I will service my car here aga More

by jackrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Coastal Kia responded

Thank you for recognizing our seamless appointment process. We are thrilled you enjoyed our customer lounge. We sincerely appreciate the five star review. Thank you for choosing Coastal Kia!

February 23, 2019

1st Service Experience with Coastal Kia They were right on time, very thorough in all explanations, and every employee that walked through the waiting area asked if they could get anyone any More

by STKOHLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Coastal Kia responded

Thank you for recognizing the Coastal Kia difference. We have created a culture to treat our clients the way we wish to be treated. We think John is great too. We realize there are several local service departments to choose from. We are thrilled you chose Coastal Kia!

February 22, 2019

Competent, as usual Easy to make reservation online. Completed service in about an hour. Waiting area is well stocked and clean. Free customer WiFi is a nice touch. More

by MIKE1624
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Feb 23, 2019 -

Coastal Kia responded

Our Coastal Kia team wants to thank you for the feedback and five star review. We are happy to hear you were able to enjoy our customer lounge during your visit. We truly realize there are dozens of local service centers to choose from. We appreciate you choosing Coastal Kia. Thank you!

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