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Coastal Kia - Service Center

Wilmington, NC

4.8
3,231 Reviews

3,231 Reviews of Coastal Kia - Service Center

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March 07, 2019

Very good experience I was met by the service rep as soon as I got out of the car, The rep confirmed all my information, including the reason I was getting service. He too More

by DIDAVEMAHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled you had a great service experience. We sincerely appreciate your business at Coastal Kia!

March 06, 2019

Service review bob and Sam are great to deal with. They are both very friendly and knowledgeable. They do keep informed of what up and coming service that I may or More

by jackgo2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Mar 06, 2019 -

Coastal Kia responded

Thank you for the awesome five star review! It was kind of you to mention Bob and Sam by name. We sincerely appreciate you describing them both as "friendly and knowledgeable". Your kind words have been shared with Bob, Sam and our entire team. We realize there are dozens of local service departments to choose from. We want to thank you for choosing our Kia Factory Certified Team at Coastal Kia.

March 05, 2019

Good experience Great customer service, very knowledgeable and helpful. The wait was not too bad for the service they provided. They explain what they did and why More

by NWJERSEYGRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Coastal Kia responded

Your wonderful review and comments are greatly appreciated! Thank you for describing your visit as experiencing “great customer service”. Wonderful! Thank you for choosing Coastal Kia!

March 05, 2019

Great customer service Coastal Kia, previously known as Stevenson Kia has been a service center that I have used multiple times and plan on using for many more years. Thank More

by HBUNTROCK425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Sam
Mar 05, 2019 -

Coastal Kia responded

Thank you for the amazing five star review! We can’t thank you enough for your loyalty and kind words. You are an important part of our rapidly growing Coastal Kia family. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia.

March 05, 2019

Always awesome I have two vehicles I have serviced at Coastal Kia. Sam and Bob are always helpful at the desk and always nice. I’m never disappointed with the work d More

by WHORUSH04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Bob
Mar 06, 2019 -

Coastal Kia responded

Thank you for the five star review! We appreciate your loyalty and kudos for our team. It is wonderful to hear you are able to take advantage of our courtesy wash too. We sincerely appreciate your business. Thank you for choosing Coastal Kia!

March 02, 2019

The best service department I’ve ever dealt with. Ever Bob and Sam know what they are doing and make sure that my car is taken care of efficiently. they also make sure that I am given a ride, or update. More

by IOU1BIGGUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Sam
Mar 03, 2019 -

Coastal Kia responded

Thank you for the fantastic five star review. It was thoughtful of you to recognize our “dynamic duo” Sam and Bob. We are thrilled they exceeded your expectations during your service visit. Thank you for your loyalty. We sincerely appreciate you business at Coastal Kia!

March 01, 2019

Professional Bob made my appt. Sam took great care of me when i arrived - Received professional service, Thank you for the available, excellent shuttle service w More

by NCDI07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Kelly, Bob
Mar 02, 2019 -

Coastal Kia responded

Great news! We are thrilled your extended service agreement has more than paid for itself. Smart choice! It was thoughtful of you to mention Sam, Bob and Kelly by name. Thank you for the kudos and awesome five star review. You are an important part of our rapidly growing Coastal Kia Family. We appreciate you! Thanks again.

February 27, 2019

Great People and Service Never fret servicing my vehicle at Coastal Kia. Always upfront with what needs to be done and keeping you advised of progress. Never seem to pressure More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 27, 2019 -

Coastal Kia responded

Thank you for recognizing our honesty and integrity. We sincerely appreciate your Coastal Kia testimonial. Thank you for choosing Coastal Kia!

February 26, 2019

Great service The Kia service department always has excellent customer service. The pricing is a bit higher than other places but everyone is always so nice and he More

by TRF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 26, 2019 -

Coastal Kia responded

Thank you for the great review and feedback. It was kind of you to mention our service department as always having "excellent service". We sincerely appreciate your business and appreciate you choosing our Kia Factory trained service department at Coastal Kia!

February 26, 2019

Sam Weisman is Coastal Kia! Excellent service and Sam Weisman does an outstanding job of explaining and giving updates. He is Customer Service! Clone him and give him a raise! More

by JEAN LEE CHERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman, Service Consultant
Feb 27, 2019 -

Coastal Kia responded

Thank you for the great review and kudos for Sam in our service department. We love him too. We strive to treat our clients the way we wish to be treated. Your kind words have been shared with Sam and our entire team. Thank you for choosing Coastal Kia!

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