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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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March 17, 2019

Always awesome service Service is spot on the estimated time and a nice clean car wash is a bonus. Kudos to Bob and his team. I wish we had bought the car from Coastal. More

by LSTREMPEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review and kudos for Bob and our team. It was kind of you to comment that you wished you had bought your vehicle from us at Coastal Kia. We are enjoying our ninth month in business and have new clients joining our Coastal Kia family every day. We look forward to having you purchase your next Kia from us. Please call us if you need us. We hope to see you again soon.

March 17, 2019

Aleays a pleasure. Customer service is excellent. Any problems encountered are always with the call center or person taking initial phone call.Difficult for them to get More

by SABRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2019 -

Coastal Kia responded

Thank you for the great review and feedback. Please feel to reach our Fixed Operations Director John Wigger or our Operations Manager Peggy Roberts at 910-408-0100 if you can’t get the representative you need on the phone immediately. Please call us if you need anything. We are here to help.

March 16, 2019

Awesome From the first time I have brought my Kia into have it serviced everyone has been very helpful and friendly!!!! Will always buy from Coastal Kia More

by tamaracox96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 17, 2019 -

Coastal Kia responded

Simply fantastic! Thank you for the five star review and loyalty to Coastal Kia. We sincerely appreciate you choosing to have your vehicle serviced with us. Thank you for choosing Coastal Kia!

March 15, 2019

prompt service, comfortable waiting area Explained work/pricing clearly. Started working on car at appointment time, no delays. Freindly staff, clean and comfortable waiting room. kept me up More

by KUTTER9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2019 -

Coastal Kia responded

Perfect! Thank you for the five star service review. We are glad to hear your service visit was seamless and you were comfortable during your wait. Thank you for choosing Coastal Kia!

March 15, 2019

Great Service The service department did a great job as well as Sam as an advisor in the repair of a computer component.of our 2013 Sorento. More

by JANNKENNEDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Mar 15, 2019 -

Coastal Kia responded

Thank you for the five star service review and thoughtful comments! We appreciate you mentioning Sam by name. We are thrilled Sam and the crew were able to get you back on the road with your 2013 Sorento. Thank you for choosing Coastal Kia!

March 15, 2019

Great Service Sam and Bob do a great job. Service was on time and completed on time. Snacks in customer waiting area were ok. Need to add popcorn. More

by WESCOTT1004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 15, 2019 -

Coastal Kia responded

Thank you for the five star review and feedback. We are thrilled you had a pleasant service experience. We sincerely appreciate your business!

March 14, 2019

Great customer service 👍 Service was great. Shuttle makes my life easier. Bob was great. I have owned KIA vehicles since I moved here 9 years ago. Love my Kia Sorento. I d More

by DEBSG16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Brust
Mar 15, 2019 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled you were able to take advantage of our shuttle service and Bob's great red carpet customer service skills. It is wonderful to hear you love your Sorento. Please call us if you need anything. We are here to help. Thank you for being such an important part of our Coastal Kia family.

March 14, 2019

Coastal Kia The service experience that I have had at Coastal Kia, since purchasing my 2014 Optima, has been outstanding. The service advisors are courteous and k More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Tomlin and Bob (the shuttle driver)
Mar 15, 2019 -

Coastal Kia responded

Brian, Thank you so much for the wonderful testimonial and awesome five star service review. The culture we have established at Coastal Kia is to treat our clients the way we wish to be treated. It was thoughtful of you to describe our service advisors as "courteous and knowledgeable". Thank you for choosing Coastal Kia and for being such an important part of our Coastal Kia family. Please call us if you need anything. We are here to help.

March 14, 2019

30,000 mile check up Just fine! Keeps my awesome warranty in effect- Love my Kia Soul, and so does Consumer Reports, which was I purchased this one in the first place... More

by gypsycowgirl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : don't remember, but there was 1 or 2 more
Mar 15, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled you are enjoying your Kia Soul.. We appreciate you choosing Coastal Kia as your service center of choice. Our friendly staff and Kia factory trained advisors and technicians are here to help and to serve. Please call us if you need anything. We hope to see you again soon!

March 13, 2019

Service Tech Sam W After several attempts to pin down my problem and to schedule the repair, Sam made everything so much easier and was more help to me than one would ex More

by DEEHARVEY1151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Mar 13, 2019 -

Coastal Kia responded

Thank you for the great five star review and for mentioning Sam by name. We are thrilled your recent service visit went “smooth as glass”. Please call us if you need us, we are here to help.

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