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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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March 23, 2019

Perfect customer service Bob with the service department is awesome and very wonderful. Upon finalizing my service he took the time to go over everything and also went and got More

by BRWN_SUGA_64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in service and Mr Bob the shuttle
Mar 25, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for Bob Tomlin in service and Bob Orr our amazing Coastal Kia Courtesy Shuttle Driver.We sincerely appreciate the kind words and want to thank you for mentioning them by name. We are thrilled to have you describe our service department as " awesome and very wonderful". We feel the same about you. Thank you for choosing Coastal Kia!

March 23, 2019

Coastal KIA is outstanding! I've never had better service from any company in my whole life. The minute you walk in the door you're greeted by courteous and knowledgeable people. More

by MSMAGGIE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate it. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We are thrilled we met our goal. We look forward to seeing you during your next service visit. Thank you for choosing Coastal Kia!

March 22, 2019

Great job! We received excellent service. We comfortably waited in the waiting room (snacking and watching tv) while the service men quickly serviced and WASHED More

by ERICAHUFFMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Coastal Kia responded

Wonderful ! Thank you for the five star service review! We are thrilled our service team exceeded your expectations. It is awesome to hear your service wait was brief and you found our customer lounge accommodating. We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing our Kia Factory Trained Service Advisors and Technicians to service your vehicle. Thank you again for choosing Coastal Kia !

March 22, 2019

They service was very nice and they had good customer servic It was a nice visit and I had and appointment they look my car back on time and the service was great I would go there again for my car to be service More

by STEPHANIELWHITE85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 25, 2019 -

Coastal Kia responded

Thank you so much for the five star review and recommendations! We sincerely appreciate your business and are thrilled "the service was great". We realize there are dozens of local service repair facilities to chose from. We sincerely appreciate you choosing our Kia Factory trained staff at Coastal Kia!

March 22, 2019

efficent, professional, courtesy All the service people were excellent and above average. The work was done on time. The service people were friendly and helpful. Sam ad Bob are the b More

by NORMANAMEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam,bob
Apr 01, 2019 -

Coastal Kia responded

Thank you for the five star service review! We think Sam and Bob are the best too. Please call us if you need anything. We are here to help. Thank you for being such an important part of the rapidly growing Coastal Kia family.

March 22, 2019

Knock in my engine Sam in the service department was very nice and polite. He xplained everything very clearly. I felt comfortable trusting what he said. I will go ba More

by JOY.HICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 22, 2019 -

Coastal Kia responded

Thank you for the five star review! It was kind of you to mention Sam by name. We are thrilled he has earned your trust. We look forward to greeting you at your next visit. Thank you!

March 22, 2019

Recall repairs The service personnel were friendly and knowledgeable. they made sure that I was aware of the details and timing of the repairs. The car was returned More

by bolducw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Wonderful ! We are thrilled we exceeded your expectations during your recent service visit. Thank you for the kind word regarding your experience. We sincerely appreciate your choosing Coastal Kia!

March 19, 2019

Bob & Sam These guys are the best. Always taking care of you in a very caring way they really love working for KIA. Thank you so much!!! More

by MSZUILL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review! You are so right. We truly do love working for Kia; but more importantly we love working with clients like you. We sincerely appreciate the five star review. Thank you for choosing Coastal Kia!

March 18, 2019

AWESOME THE STAFF AND WORK PERFORMED WAS GREAT AND DONE IN A TIMELY MANNER. BOB AND SAM BOTH DO A GREAT IN SERVICE. DON'T KNOW WHAT ELSE TO SAY. THEY DO A GRE More

by MAGNOLIAGREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention Sam and Bob by name. We are thrilled you had a great service visit and our team was successful in addressing your needs in a timely manner. We think Bob and Sam do a great job too. Thanks again. Please call us if you need anything. We are here to help.

March 18, 2019

Sam Weisman is gentleman! I do not think that the experience is "awesome'. The KIA service department in Wilmington, NC is very good. They do a very good job and Sam Weisman More

by DDWILM840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review and great feedback. We sincerely appreciate your loyalty since 2011. Wonderful! It was kind of you to mention Sam Weisman by name and describe him as "personable and displays a great deal of courtesy". You are a very important part of our Coastal Kia family. Please call us if you need anything.

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