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Coastal Kia - Service Center

Wilmington, NC

4.8
3,120 Reviews

3,120 Reviews of Coastal Kia - Service Center

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January 22, 2019

service check up I took my 2017 optima for its 15,000 mile check up. As is usual, I stayed and waited in the room provided. The customer service was excellent as alway More

by Kiaforte2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 19, 2019 -

Coastal Kia responded

We think Bob is wonderful too! Your kind words have been shared with Bob and our entire Coastal Kia service team. We are thrilled you are enjoying your 2017 Kia Optima. We appreciate you choosing our service department for all your automotive service needs Our Kia factory trained technicians are ready and willing to serve whenever you need them. It was very kind of you to recognize "the customer service was excellent as always". Wonderful ! Thank you for choosing local small business for your service needs.

January 22, 2019

Customer service was professional and timely. Service was fine. I'd recommend them as a professional organization. Sam was responsive and friendly, explained everything quite well, and did a g More

by VJGRAZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam in service
Feb 19, 2019 -

Coastal Kia responded

Thank you for your feedback. Your kind words have been shared with Sam in our Coastal Kia service department. Thank you for recommending us as a, "professional organization". We apologize you were not able to take advantage of our complimentary car wash service during your recent visit. Please bring your vehicle by for a free car wash at your convenience. We sincerely appreciate your business!

January 22, 2019

Great Customer Service Check-in process was very smooth. Although the service took longer than expected, Sam kept me updated. The customer lounge is comfortable and well sto More

by JANNKENNEDY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Feb 19, 2019 -

Coastal Kia responded

Thank you for the amazing review and feedback. We sincerely appreciate it! It was kind of you to recognize Sam in our service department by name. We work hard to keep our lounge comfortable, accommodating and well stocked. Thank you for the kudos. We sincerely appreciate you choosing Coastal Kia!

January 22, 2019

Customer Service Everyone takes great care of the customers. They are true 5 stars. I would recommend Coastal Kia to friends and associates.. Great job guys! Thank yo More

by studerserv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Tomlin, Peggy Roberts
Feb 19, 2019 -

Coastal Kia responded

Thank you for the five star review and kudos! We appreciate the high recommendations too. It was thoughtful of you to go online and share your thoughts. We sincerely appreciate you choosing Coastal Kia! You are an important part of our rapidly growing Coastal Kia family. Please call us if you need anything. Our Coastal Kia team is always ready and willing to help.

January 20, 2019

Trouble shooting John and Sam are very professional and helpful. The technician is a dedicated professional. I bought the car from your dealership because of Bob and More

by RETIRED07NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and unknown technician for KIA hybrids.
Jan 21, 2019 -

Coastal Kia responded

Thank you so much for the kind words and five star review! Your awesome review has been shared wiith Bob, Sam and our entire service department. We appreciate your trust. Please let us know if we can be of any further assistance. We appreciate you choosing Coastal Kia!

January 18, 2019

Service I did hit excellent My rating is excellent Sam is always helpful by explaining everything and taking care of helping you. Thanks so much for excellent service. will be More

by CHAD59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Jan 21, 2019 -

Coastal Kia responded

Wonderful ! Thank you from Sam and our entire team for the five star review! It was thoughtful of you to mention Sam by name. Thank you for recognizing our process as "excellent service". We sincerely appreciate you choosing Coastal Kia!

January 18, 2019

Fast and always keeping you in the loop. Treat your car likenit was their own. Called me twice to make repair recommendations, which I loved. Kept on top of the warranty work and let me know More

by STREETMEDIC14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in service
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star review for our Coastal Kia service department! We are thrilled our team mastered keeping you posted on your service repairs as well as professionally making recommendations so you could make a well informed decision. We appreciate you shopping "small business local". Thank you for choosing Coastal Kia!

January 18, 2019

Great customer service Sam Weisman always greets me with a smile and is always asking if I am having any issues with my KIA. This visit was just routine maintenance but I d More

by DSGLCG1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Weisman. Service
Jan 21, 2019 -

Coastal Kia responded

We sincerely appreciate the five star review! Thank you for mentioning Sam Weisman by name. It is wonderful to hear he has established a trusting relationship with you. He is truly an asset to our team. We realize there are dozens of service centers to chose from locally. We appreciate you choosing Coastal Kia!

January 18, 2019

Very nice and helpful. HE WAS VERY NICE AND HELPED .YOU UNDERSTAND YOUR STATEMENT, I DID NOT HAVE TO WAIT VERY LONG.I ALWAYS LIKE TO DO BUSINESS WITH HIM. More

by billiejo0625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Coastal Kia responded

Thank you for the awesome five star service review for Coastal Kia! It is wonderful to hear you didn't have to wait long. It was thoughtful of you to go online and give us such a wonderful five star review. You are an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help.

January 17, 2019

Great customer service Easily one of the best places to get your vehicle serviced. I had put myself down for rotate and balance and would have been charged extra but Kia was More

by CHRISHORN247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2019 -

Coastal Kia responded

Thank you for the five star review! Our service team is well known for suggesting necessary work without unnecessary charges. We appreciate your recognition of this attribute. Earning your business is very important to us. Our Coastal Kia team wants to thank you for the great review and kind words.

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