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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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March 29, 2019

Generous and friendly Without an appointment, they were able to get my car in and did so very kindly and generously. Enjoy that employees check in on the waiting room to se More

by alward.carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and for recognizing our employees efforts to check in with you during your stay. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia.

March 29, 2019

Waited way too long for nothing Arrived at 4:20 just to be told that car could not be fixed. Did get an oil change and was told car would be washed and cleaned up. Waited until 5:50. More

by JMDIGIOIA5
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sam and Bob
Apr 01, 2019 -

Coastal Kia responded

Thank you for your feedback. We apologize that your car could not be fixed. Please come by when you are in the area and we will perform a courtesy wash at your convenience. It is a great time to take advantage of this due to pollen season. Thank you!

March 28, 2019

Great customer service Sam always does a great job. His attitude and attention to detail makes me comfortable having my car serviced at Coastal Kia. I also appreciate your More

by ADAMSORRELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 29, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star review. We think Sam is wonderful too. Your testimonial and kind comments are greatly appreciated. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We realize there are dozens of local service facilities to choose from. We are honored you have chosen our Kia factory trained service advisors and technicians to trust your vehicle with. We hope to see you again soon. Thank you!

March 27, 2019

Happy with engine service. Was happy with your service and explanations. The car detailers who washed and waxed could pay more attention to detail. Overall I am pleased with you More

by MATTOCKS.SHERRI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 28, 2019 -

Coastal Kia responded

Duly noted. Thank you for the feedback. We have shared your thoughts with our management staff and detail department. Please call us if you need anything. Stop by at your convenience and we will give you a courtesy wash. We realize we are in the middle of pollen season and know a quick bath can do wonders. Please call us if you need anything. We are here to help! Thank you for choosing Coastal Kia.

March 27, 2019

Awesome service After I parked the car and went inside I was treated real good. The young gentleman got me all registered in for my service and then showed me where More

by svislandgirl1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 28, 2019 -

Coastal Kia responded

Thank you! We think you are "number ONE" too. Thank you so much for the five star review and thoughtful comments. We are happy to hear you were able to enjoy our customer lounge experience and were comfortable during your wait. Please call us if you need anything. We are here to help!

March 27, 2019

They were checking for a safety recall. They did the safety recall and updated software and checked that everything was working properly. They also gave it a hand wash, to get rid of all o More

by CRF2273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Coastal Kia responded

Wow! Thank you for the kudos and wonderful five star review. We are thrilled you enjoyed our customer lounge experience and you were able to get some work done during your wait. It was thoughtful of you to go online and share your thoughts. We pride ourselves on treating our clients the way we wish to me treated. Thank you for choosing Coastal Kia!

March 27, 2019

Regular maintenance service. It is a pleasure to know who will be there to arrange the service. I trust their advice. Thank you. Everybody very thorough and accommodating thanks. More

by pmail1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kind comments. We realize there are dozens of local service centers to choose from. We appreciate you trusting our Kia factory trained service staff at Coastal Kia. Thank you for being an important part of our Coastal Kia family. We hope to see you again soon!

March 27, 2019

Another awesome experience !!! The Service Dept @ Coastal Kia is top notch and none can compare with the members there !! Sam Weisman and John Wigger went of of their to get my veh More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Mar 28, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review. It was thoughtful of you to go online and rate our service department "top notch". We sincerely appreciate the kudos. You kind comments have been shared with Sam Weisman and John Wigger. Thank you for choosing Coastal Kia!

March 26, 2019

Surprised at how quickly the work was done ! Bob got me in and out quickly! Definitely will return if needed any other work. Even got a car wash also !Thanks for the great service Bob. More

by CRGRAY1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Mar 27, 2019 -

Coastal Kia responded

You are so welcome! Thank you for the five star review and for mentioning Bob Tomlin in our service department by name. We are thrilled he was able to get you "in and out quickly". We realize there are dozens of local service centers to choose from. Thank you for choosing our Kia factory trained service advisors and technicians to trust with your service needs. You are an important part of the Coastal Kia family. Thank you !

March 24, 2019

Awesome people The people at Coastal Kia are down to earth great people. They treat you with the highest respect and go to the ends of the earth to please you. More

by GYPSY81165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Thank you for the five star review and awesome accolades. Our entire team at Coastal Kia strives to treat our clients the way we wish to be treated. It was thoughtful of you to go online and share these wonderful comments. Thank you for being such an important part of our Coastal Kia family! Please call us if you need anything, we are here to help.

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