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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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April 11, 2019

recalls I found out my brake sensors needed to be replaced but when I arrived for that they let me know that over the last couple of years were other things t More

by CHRISTINEA44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the employees
Apr 11, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing testimonial and five star review. We are thrilled we exceeded your expectations in our service department. Please call us if you need anything. We are here to help.

April 11, 2019

Great service ! Love Sam at Coastal Kia. He's always the nicest and accommodates my schedule for service. Always feel like I can trust what he tells me and doesn't t More

by KIM.MCKINNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Service
Apr 11, 2019 -

Coastal Kia responded

We love Sam too! Isn't he wonderful? Thank you for the five star service review and for mentioning Sam by name. It is wonderful to hear that you have such a trusting relationship with Sam. We are always here to help so please don't hesitate to call us if you need us.

April 11, 2019

Excellent Service I always get the best service at Coastal Kia!! The service guys are the best. They are very considerate to the customer's needs. I would recommend to More

by MAEIDA1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and for the comment, "I always get the best service at Coastal Kia!" We appreciate the kind words and recommendations. Thank you for choosing Coastal Kia!

April 10, 2019

Long time customer I have gotten five cars from them and they have always been nice and helpful. Both the service department and the sales department when I bought a new More

by LADYSILVERWOLF25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam for service department and Tyler for sales on my new kia
Apr 10, 2019 -

Coastal Kia responded

Thank you so much for your loyalty! You are an important part of our Coastal Kia family. Five cars.... WOW! We are humbled by your loyalty and dedication to our team and the Kia brand. Thank you for the great review and feedback. Please call us if you need anything. We are here to help!

April 10, 2019

Oil change I always have a good experience with Kia service. They are helpful and I feel important when I am there. I feel like they are honest and tell me what More

by angela__oconnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Coastal Kia responded

Thank you so much for the five star review. We are thrilled you are always pleased with your experience in our service department. We appreciate you trusting you vehicle with our Kia Factory Trained Service Advisors and Technicians. Thank you for choosing Coastal Kia!

April 10, 2019

Couldn't be happier Sam was very prompt with greeting me even though it was rather busy at the moment. I was advised of drinks, free internet, snacks and the tv was set t More

by SSROBERTS94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 11, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the testimonial and five star review. We are thrilled you enjoyed HGTV while you were waiting and that we made you feel comfortable. It was thoughtful of you to describe our service as "phenomenal". We sincerely appreciate your business at Coastal Kia. Thank you!

April 09, 2019

Maintenance Staff was professional and personable, and easy to deal with. Answered my questions without hesitation. I'll definitely be back as necessary. A job w More

by BERNIE0251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam W
Apr 09, 2019 -

Coastal Kia responded

Awesome! Thank you for the amazing five star review. It was thoughtful of you to describe our staff as "professional, personable and easy to deal with". We sincerely appreciate you choosing Coastal Kia for your automotive needs. Please call us if you need anything. We are here to help.

April 09, 2019

Tire service I needed to replace a tire due to two nails on the side of the tire. Sam looked for a best price for the new tire. He kept me up to date on how the se More

by DSGLCG1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Apr 10, 2019 -

Coastal Kia responded

Thank you so much for the five star service review! It was thoughtful of you to mention Sam by name. We are thrilled he was able to exceed your expectations. We sincerely appreciate you choosing Coastal Kia for your automotive needs and we hope to see you again soon. Thank you for being such an important part of our rapidly growing Coastal Kia family.

April 08, 2019

Service I entered the service dept for an oil change, tire rotation, and vehicle inspection. I was immediately asked in a very rude tone, "Did you fix any of More

by ai1105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Coastal Kia responded

Thank you for your feedback. We apologize for your frustration and want to discuss your recent visit in detail. We are here to help and make things right. We are unable to pull your contact information from the information provided in this review. Please contact our Coastal Kia Service Director John Wigger at 910-408-0100 to discuss. We look forward to your call. Thank you!

April 06, 2019

Bob was great to work with! I had to have several items serviced on my Sorento. Bob explained everything thoroughly and made sure it was completed by the time I needed to pick t More

by KSAVAGE585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Apr 06, 2019 -

Coastal Kia responded

We think Bob Tomlin in service is wonderful too! Thank you for the five star review and for mentioning Bob by name. That was very thoughtful of you. Thank you for your recent service visit and we hope to see you again soon.

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