Coastal Kia - Service Center
Wilmington, NC
3,293 Reviews of Coastal Kia - Service Center
Breezy Called &set up an appointment, came in, dropped off, picked up in a matter of minutes per trip. Friendly staff. Prompt courtesy van. Good service. Called &set up an appointment, came in, dropped off, picked up in a matter of minutes per trip. Friendly staff. Prompt courtesy van. Good service. More
Recalls problems addressed I had my recall problems addressed and had a couple other service needs attended too, then had my car washed and I was on my way. I had my recall problems addressed and had a couple other service needs attended too, then had my car washed and I was on my way. More
Very professional Everyone was very professional, and very nice. Work was done quickly Nice waiting area, with drinks and snacks. Don’t really have any more to say, Everyone was very professional, and very nice. Work was done quickly Nice waiting area, with drinks and snacks. Don’t really have any more to say, except it was a good experience More
Recall for software Service was timely. Staff were helpful and friendly. A free car wash was offered although I declined it. Scheduling was convenient. I had an overall g Service was timely. Staff were helpful and friendly. A free car wash was offered although I declined it. Scheduling was convenient. I had an overall good experience. More
I was immediately taken care of. Bob kept in touch with me My air conditioning was not working. I called on Monday morning and was told they could probably look at my car that day n they did. Bob looked at my My air conditioning was not working. I called on Monday morning and was told they could probably look at my car that day n they did. Bob looked at my car n called me the same day. He said it was covered under warranty. My car was ready early Tuesday afternoon. My Kia air conditioning is working good. I also had a tire with a slow leak n he found a nail in it. He had it repaired n not only that Bob had my car washed. I very happy with my overall experience. Thank You Bob. More
Great customer service Bob in the service department was extremely knowledgeable and helpful. They went above and beyond to ensure my car was fixed correctly. Will definitel Bob in the service department was extremely knowledgeable and helpful. They went above and beyond to ensure my car was fixed correctly. Will definitely go back. More
Great They where nice and let me know what was going on with my car. They walk me to my car and thank me from coming in. They where nice and let me know what was going on with my car. They walk me to my car and thank me from coming in. More
Great customer sevice . I have never had a problem going there. That's why I own two Kia's. They treat you like you're in a high end car dealership. . I have never had a problem going there. That's why I own two Kia's. They treat you like you're in a high end car dealership. More
Why I keep coming back Very prompt service. All service options were explained to me. Dealership personnel checked on everyone in the waiting area. Offered drinks, snacks, e Very prompt service. All service options were explained to me. Dealership personnel checked on everyone in the waiting area. Offered drinks, snacks, even temperature adjustment. While I have always had a good experience here, it's obvious that the new management has stressed customer service to the employees. More
Great service Service advisor was great and friendly. Fast check-in. Waiting room had coffee, water, snacks, and phone charger. They did a software update they came Service advisor was great and friendly. Fast check-in. Waiting room had coffee, water, snacks, and phone charger. They did a software update they came out after purchase of the car. One of the best experience. More