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Coastal Kia - Service Center

Wilmington, NC

4.8
3,121 Reviews

3,121 Reviews of Coastal Kia - Service Center

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February 13, 2019

Professional and polite as always. The folks at Coastal Kia always do a top notch job. Very professional and polite. The job is always completed at the first time of asking. More

by WILLIAM.VANCE22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 13, 2019 -

Coastal Kia responded

Thank you so much for describing Coastal Kia as "top notch.. very professional and polite". Wonderful! We sincerely appreciate the five star review. It was thoughtful of you to go online and express your thoughts. Your kind words have been shared with our staff. Thank you for choosing Coastal Kia!

Feb 13, 2019 -

WILLIAM.VANCE22 responded

I should have mentioned Sam for his excellent service.

Feb 13, 2019 -

Coastal Kia responded

It is very thoughtful of you to mention Sam by name. We will make sure he is aware that you wanted to send kudos his way. Thank you so much!

February 13, 2019

Great Service I am so pleased with the service I got at Coastal Kia from start to finish! Sam met me at the door. We went over the service I wanted and some add More

by Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Kelly
Feb 14, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star review. We love that you mentioned Sam and Kelly by name. That was very thoughtful of you. Thank you for your awesome comments and for stating that "service went the extra mile!" We realize there are dozens of local service facilities to choose from. We sincerely appreciate you choosing Coastal Kia!

February 12, 2019

The service center did a great job !! Sam is awesome !! Sam and the service department are awesome !! I called Thursday and they got me an appt for Saturday. They are so nice and helpful!! Great customer se More

by KIMWHITESPEECH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 13, 2019 -

Coastal Kia responded

Thank you for the five star review! We are excited to hear that Sam and our Coastal Kia service team were able to set up a convenient service appointment quickly that met your needs. Our culture at Coastal Kia is to treat our clients theway we wish to be treated. We sincerely appreciate you choosing Coastal Kia as your servicing dealer.

February 12, 2019

Oil change I went in for my first oil change. Sam W. was very helpful and courteous. I also wanted m transmission checked --they did so and found no problems. More

by WMOORE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Feb 13, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled you had a great service visit. It was thoughtful of you to recognize Sam W. by name. We are happy you found Sam to be, "very helpful and courteous". It is wonderful to hear you were able to take advantage of our courteous car wash too. Thank you for choosing Coastal Kia! Please call us if you need anything; we are here to help.

February 12, 2019

Excellent Service I would like to say thank you to John Wigger, he had the best customer service hands down I had ever received. I definitely will be coming back. Thank More

by STOKESA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2019 -

Coastal Kia responded

Thank you for the five star review! Your kind words have been shared with John Wigger and our entire service staff. We realize there are dozens of local service facilities to chose from. We sincerely appreciate you choosing Coastal Kia as your dealer. Thank you for shopping and servicing "local small business". You are an important part of our Coastal Kia family!

February 11, 2019

Simple & quick oil change and wash Friendly and fast, was able to get in and get out within an hour. Service tech was super friendly and helpful in multipoint inspection. Will def retur More

by ASHKAP86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven
Feb 12, 2019 -

Coastal Kia responded

Thank you for the five star service review! It was kind of you to go online and describe your experience as "friendly and fast, was able to get in and get out within an hour". Fantastic! Your wonderful review has been shared with our entire team. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help!

February 11, 2019

It went well Staff was so friendly and pretty efficient. Car wash was a very nice touch and made my day! I don’t remember his name but the employee from my hometow More

by KCSTEINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do t remember names ://// I think it was john tho.
Feb 12, 2019 -

Coastal Kia responded

Thank you for the awesome five star service review. Your service advisor, Bob Tomlin, is the gentleman you worked with who is from South Orange, NJ. He is wonderful! Your kind words have been shared with Bob and our entire team. Thank you for shopping local small business and for choosing Coastal Kia as your dealer!

February 08, 2019

Awesome service great experience Had a couple recalls on my vehicle, made an appointment. They were quick to get me in and out. Dropped my car off and it was ready in a few hours...Th More

by KLOIBERASHTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Coastal Kia responded

Thank you for describing your visit as a "great experience". We sincerely appreciate the five star review! We are thrilled you enjoyed our complimentary wash service and were pleased with your clean vehicle. We appreciate the five star review. Thank you for choosing Coastal Kia!

February 08, 2019

Great as usual My agent is Sam who has gone the extra mile for me on many occasions. The service department is the reason I have purchased 3 Kia vehicles. They are More

by LINDYDAIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and another service person whose name I do not know. All service personnel are excellent
Feb 10, 2019 -

Coastal Kia responded

Simply amazing! Thank you so much for the wonderful five star review! Three Kia purchases.... fantastic! Your kind words have been shared with Sam and our entire team. Thank you for being such an important part of our Coastal Kia Family!

February 08, 2019

Service my new car Sam was awesome. He was professional and greeted me at my car. He made me feel special. I will definitely be back. I will also recommend him to my fri More

by joannrobinson121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 08, 2019 -

Coastal Kia responded

Thank you! We think Sam in service is awesome too. We sincerely appreciate the five star review and kind words. We are thrilled Sam made you feel special. Thank you for choosing Coastal Kia! You are an important part of the Coastal Kia family!

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